Ip profile,,,please,please,help

I have a connection of 11meg although my speed was 17meg,the ip profile has been set at 13meg,had engineer out and he did the tests and the line is perfect along with my equipment,India are driving me insane I have made around 25 calls so far,they have just done an snr reset for the third time and even after 3 days the ip profile is not changing,this has to be because there has been a cap put on the profile,can someone from bt please help,also I would like to know if I have interleaved on or off,,,,,,thanks in advance,,,,,I am only 400metres from my exchange,,,,need this speed for my online gaming tournaments
Thanks
Solved!
Go to Solution.

I have just managed to push my sync back up slightly by adjusting my SNR in my router.however the latest test is still the same ip prolfile,this is driving me mad.I understnd others have a worse speed but I was getting 17meg and that was the reason to stay on BT,the tech team I have concluded have done nothing to help me after all my calls to them
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
11880 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 11880 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16809 Kbps(DOWN-STREAM), 864 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
2. Upstream Test: -provides background information.
Upload Speed
708 Kbps
0 Kbps
864 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 708 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 864 Kbps

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