Ip profile possibly stuck?

it appears after training my connection i seem to be getting a roughly stable connection rate of 5200kbps but for the past 4 days i have been stuck on a rather low download speed so wondering whether my profile is stuck?
it appears that im also staying on a 12 SNR where before on adsl1 i was on a 9 SNR.
out of curiosity the latency type still says fastpath but my ping in games is pretty much how it was with interleave on, is this normal?
if my profile is stuck could it be unstuck please?
. Best Effort Test:  -provides background information.
Download Speed
2754 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 2754 Kbps
 For your connection, the acceptable range of speedsis 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :5283 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
 IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.34:23.87:57.82 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
               Down Up
SNR (dB): 12.7 24.1
Attn(dB): 42.0 22.2
Pwr(dBm): 0.0 13.1
Max(Kbps): 6364 888
Rate (Kbps): 5283 440
 G.dmt framing
K: 166(0) 56
R: 12 8
S: 1 1
D: 32 8
 ADSL2 framing
MSGc: 59 12
B: 165 55
M: 1 1
T: 1 1
R: 12 8
S: 0.9992 4.0000
L: 1425 128
D: 32 8
 Counters
SF: 4640757 4186722
SFErr(CRCErr): 84 0
RS: 301649256 2346555
RSCorr: 14339 0
RSUnCorr: 1197 0
HEC: 57 0
OCD: 1 0
LCD: 0 0
Total Cells: 939096955 419656
Data Cells: 40920296 27840
Drop Cells: 0
Bit Errors: 0 0
ES: 179 0
SES: 2 0
UAS: 112 0
AS(Uptime): 75361
INP: 1.07 2.00
PER: 16.23 18.00
delay: 7.99 8.00
OR: 32.02 8.00
Bitswap: 8023 0
Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec
/usr/sbin/adslctl: ADSL driver and PHY statusStatus: ShowtimeRetrain Reason: 8000Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 KbpsLink Power State: L0Mode: ADSL2Channel: FastTrellis: UN /DNLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 12.7 24.1Attn(dB): 42.0 22.2Pwr(dBm): 0.0 13.1Max(Kbps): 6364 888Rate (Kbps): 5283 440 G.dmt framingK: 166(0) 56R: 12 8S: 1 1D: 32 8 ADSL2 framingMSGc: 59 12B: 165 55M: 1 1T: 1 1R: 12 8S: 0.9992 4.0000L: 1425 128D: 32 8 CountersSF: 4640757 4186722SFErr(CRCErr): 84 0RS: 301649256 2346555RSCorr: 14339 0RSUnCorr: 1197 0
HEC: 57 0OCD: 1 0LCD: 0 0Total Cells: 939096955 419656Data Cells: 40920296 27840Drop Cells: 0Bit Errors: 0 0
ES: 179 0SES: 2 0UAS: 112 0AS(Uptime): 75361
INP: 1.07 2.00PER: 16.23 18.00delay: 7.99 8.00OR: 32.02 8.00
Bitswap: 8023 0Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec

post edited by poster
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  • I think My IP Profile is stuck at 0.25

    I reported a fault at BT with my broadband being very slow anyway they found nothing wrong at the exchange and suggetsed an internal wire check - This I have have done and sorted out the new house telephone wiring - what a mess. I now have a fully working phone line - nice and clear (17070 line test) and my modem has stayed connected for over a week. 
    I fitted a new mastersocket with filtering and connected this direct to the external NTE. So the wiring is now as best it can be. I have had a stable connection for over a week but the IP profile hasn't changed and I am still stuck on the lowest IP profile .
    When I tried the indian call centre they went through all the tests. The phone fault is not shown as resolved but the broadband connect is shown as under investigation - the fault is shown as the BT Retail Servers. It's shown this for the last 2 weeks with nothing changing.
    My line stats and speed test results are below - I used to get 7mb download now is predialup speed. Should I be doing anything else as I am stuck. I don't really want to return to Indian again and go through the same old tests.  Years ago when I was with the BE network at a different address they resolved this type of thing direct over the phone.
    My router is a Billion 7800N and the stats are as below
    DSP Firmware Version         A2pB025f.d22k
    DMT Status    No Defect
    Operational Mode     ADSL2+
    Upstream       444
    Downstream  283
    SNR Margin(Upstream)       26.4
    SNR Margin(Downstream)  18.3
    Line Attenuation(Upstream)           23.4
    Line Attenuation(Downstream)      42.5
    and the speedtest result
    1. Best Effort Test:   -provides background information.
                Download  Speed
                0.23 Mbps
    0 Mbps           0.25 Mbps
    Max Achievable Speed
     Download speed achieved during the test was - 0.23 Mbps
     For your connection, the acceptable range of speeds  is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    2. Upstream Test:   -provides background information.
                Upload Speed
                0.34 Mbps
    0 Mbps           0.83 Mbps
    Max Achievable Speed
    Upload speed  achieved during the test was - 0.34Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

    If it helps this is the syslog from the router its only shows from this morning 
    Aug 30 11:31:26  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 11:31:26  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 11:32:36  daemon  DHCP SERVER: DHCP request from 00:1f:f3:3c:49:f9
      Aug 30 11:32:36  daemon  DHCP SERVER: DHCP ack to 00:1f:f3:3c:49:f9
      Aug 30 11:33:58  user  kernel: Line 0: ADSL link down
      Aug 30 11:33:58  user  syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
      Aug 30 11:33:59  user  kernel: Line 0: xDSL G.994 training
      Aug 30 11:34:00  daemon  pppd[1699]: Terminating connection due to link down.
      Aug 30 11:34:06  user  kernel: Line 0: ADSL G.992 started
      Aug 30 11:34:10  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 11:34:17  user  kernel: Line 0: ADSL link down
      Aug 30 11:34:23  user  kernel: Line 0: xDSL G.994 training
      Aug 30 11:34:30  user  kernel: Line 0: ADSL G.992 started
      Aug 30 11:34:34  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 11:34:41  user  kernel: Line 0: ADSL G.992 message exchange
      Aug 30 11:34:42  user  kernel: Line 0: ADSL link up, Path 0, us=36, ds=283
      Aug 30 11:34:43  daemon  pppd[1699]: PPPoE: Terminating on signal 15.
      Aug 30 11:34:43  daemon  pppd[1699]: Clear IP addresses.  Connection DOWN. 
      Aug 30 11:34:43  daemon  pppd[1699]: Clear IP addresses. 
      Aug 30 11:34:43  daemon  pppd[1699]: Couldn't increase MTU to 1500.
      Aug 30 11:34:49  daemon  pppd[1699]: Connection terminated.
      Aug 30 11:34:49  daemon  pppd[1699]: Connect time 572.2 minutes.
      Aug 30 11:34:49  daemon  pppd[1699]: Sent 12736141 bytes, received 34859453 bytes.
      Aug 30 11:34:49  user  kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
      Aug 30 11:34:50  user  kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
      Aug 30 11:34:50  user  kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
      Aug 30 11:34:50  user  kernel: after reset to 0, dev->refcnt=0
      Aug 30 11:34:50  daemon  pppd[1699]: Exit.
      Aug 30 11:34:50  daemon  pppd[2445]: PPPoATM setdevname_pppoatm
      Aug 30 11:34:50  daemon  pppd[2445]: PPPoATM setdevname_pppoatm - SUCCESS
      Aug 30 11:34:50  daemon  pppd[2445]: pppd 2.4.1 started by admin, uid 0
      Aug 30 11:34:50  daemon  pppd[2445]: PPP: Start to connect ... 
      Aug 30 11:34:50  daemon  pppd[2445]: Using interface ppp0_0_38_1
      Aug 30 11:34:50  daemon  pppd[2445]: Connect: ppp_0_0_38_1 <--> 
      Aug 30 11:34:50  daemon  pppd[2445]: Couldn't increase MTU to 1500.
      Aug 30 11:34:50  daemon  pppd[2445]: PPP LCP UP. 
      Aug 30 11:34:50  daemon  pppd[2445]: Remote message: CHAP authentication success, unit 6078
      Aug 30 11:34:51  daemon  pppd[2445]: local  IP address 86.139.158.67
      Aug 30 11:34:51  daemon  pppd[2445]: remote IP address 217.32.141.132
      Aug 30 11:34:51  daemon  pppd[2445]: primary   DNS address 213.120.234.22
      Aug 30 11:34:51  daemon  pppd[2445]: secondary DNS address 213.120.234.46
      Aug 30 11:34:51  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 11:34:51  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 11:34:51  daemon  pppd[2445]: Received valid IP address from server.  Connection UP. 
      Aug 30 11:34:53  user  syslog: begin: interface: ppp_0_0_38_1 go to up 
      Aug 30 11:34:53  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 11:34:53  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 11:34:53  daemon  UPNPD[1850]: received signal 15, good-bye
      Aug 30 11:34:56  daemon  UPNPD[2536]: HTTP listening on port 2800
      Aug 30 11:34:58  user  syslog: end: interface: ppp_0_0_38_1 go to up 
      Aug 30 11:43:10  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 11:43:10  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 11:45:43  user  syslog: web: ::ffff:192.168.1.104 login 
      Aug 30 11:48:48  user  syslog: web: logout (timeout) 
      Aug 30 11:48:50  user  syslog: web: ::ffff:192.168.1.104 login 
      Aug 30 11:56:26  user  syslog: web: logout (timeout) 
      Aug 30 11:56:28  user  syslog: web: ::ffff:192.168.1.104 login 
      Aug 30 11:56:43  user  kernel: Line 0: ADSL link down
      Aug 30 11:56:44  user  syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
      Aug 30 11:56:45  daemon  pppd[2445]: Terminating connection due to link down.
      Aug 30 11:56:49  user  kernel: Line 0: xDSL G.994 training
      Aug 30 11:56:56  user  kernel: Line 0: ADSL G.992 started
      Aug 30 11:57:00  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 11:57:06  user  kernel: Line 0: ADSL G.992 message exchange
      Aug 30 11:57:07  user  kernel: Line 0: ADSL link down
      Aug 30 11:57:12  user  kernel: Line 0: xDSL G.994 training
      Aug 30 11:57:19  user  kernel: Line 0: ADSL G.992 started
      Aug 30 11:57:24  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 11:57:30  user  kernel: Line 0: ADSL G.992 message exchange
      Aug 30 11:57:31  user  kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
      Aug 30 11:57:32  daemon  pppd[2445]: PPPoE: Terminating on signal 15.
      Aug 30 11:57:32  daemon  pppd[2445]: Clear IP addresses.  Connection DOWN. 
      Aug 30 11:57:32  daemon  pppd[2445]: Clear IP addresses. 
      Aug 30 11:57:32  daemon  pppd[2445]: Couldn't increase MTU to 1500.
      Aug 30 11:57:38  daemon  pppd[2445]: Connection terminated.
      Aug 30 11:57:38  daemon  pppd[2445]: Connect time 22.7 minutes.
      Aug 30 11:57:38  daemon  pppd[2445]: Sent 1044403 bytes, received 3825851 bytes.
      Aug 30 11:57:38  user  kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
      Aug 30 11:57:38  user  kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
      Aug 30 11:57:38  user  kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
      Aug 30 11:57:38  user  kernel: after reset to 0, dev->refcnt=0
      Aug 30 11:57:38  daemon  pppd[2445]: Exit.
      Aug 30 11:57:39  daemon  pppd[3150]: PPPoATM setdevname_pppoatm
      Aug 30 11:57:39  daemon  pppd[3150]: PPPoATM setdevname_pppoatm - SUCCESS
      Aug 30 11:57:39  daemon  pppd[3150]: pppd 2.4.1 started by admin, uid 0
      Aug 30 11:57:40  daemon  pppd[3150]: PPP: Start to connect ... 
      Aug 30 11:57:40  daemon  pppd[3150]: Using interface ppp0_0_38_1
      Aug 30 11:57:40  daemon  pppd[3150]: Connect: ppp_0_0_38_1 <--> 
      Aug 30 11:57:40  daemon  pppd[3150]: Couldn't increase MTU to 1500.
      Aug 30 11:57:43  daemon  pppd[3150]: PPP LCP UP. 
      Aug 30 11:57:43  daemon  pppd[3150]: Remote message: CHAP authentication success, unit 6002
      Aug 30 11:57:43  daemon  pppd[3150]: local  IP address 86.157.27.118
      Aug 30 11:57:43  daemon  pppd[3150]: remote IP address 217.32.141.132
      Aug 30 11:57:43  daemon  pppd[3150]: primary   DNS address 213.120.234.22
      Aug 30 11:57:43  daemon  pppd[3150]: secondary DNS address 213.120.234.46
      Aug 30 11:57:43  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 11:57:43  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 11:57:43  daemon  pppd[3150]: Received valid IP address from server.  Connection UP. 
      Aug 30 11:57:44  user  syslog: begin: interface: ppp_0_0_38_1 go to up 
      Aug 30 11:57:44  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 11:57:44  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 11:57:44  daemon  UPNPD[2536]: received signal 15, good-bye
      Aug 30 11:57:46  daemon  UPNPD[3304]: HTTP listening on port 2800
      Aug 30 11:57:49  user  syslog: end: interface: ppp_0_0_38_1 go to up 
      Aug 30 12:05:09  user  kernel: Line 0: ADSL link down
      Aug 30 12:05:09  user  syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
      Aug 30 12:05:10  daemon  pppd[3150]: Terminating connection due to link down.
      Aug 30 12:05:15  user  kernel: Line 0: xDSL G.994 training
      Aug 30 12:05:20  user  kernel: Line 0: ADSL G.992 started
      Aug 30 12:05:25  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 12:05:31  user  kernel: Line 0: ADSL G.992 message exchange
      Aug 30 12:05:32  user  kernel: Line 0: ADSL link down
      Aug 30 12:05:37  user  kernel: Line 0: xDSL G.994 training
      Aug 30 12:05:43  user  kernel: Line 0: ADSL G.992 started
      Aug 30 12:05:47  user  kernel: Line 0: ADSL G.992 channel analysis
      Aug 30 12:05:54  user  kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
      Aug 30 12:05:56  daemon  pppd[3150]: PPPoE: Terminating on signal 15.
      Aug 30 12:05:56  daemon  pppd[3150]: Clear IP addresses.  Connection DOWN. 
      Aug 30 12:05:56  daemon  pppd[3150]: Clear IP addresses. 
      Aug 30 12:05:56  daemon  pppd[3150]: Couldn't increase MTU to 1500.
      Aug 30 12:06:02  daemon  pppd[3150]: Connection terminated.
      Aug 30 12:06:02  daemon  pppd[3150]: Connect time 8.3 minutes.
      Aug 30 12:06:02  daemon  pppd[3150]: Sent 681455 bytes, received 1473310 bytes.
      Aug 30 12:06:02  user  kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
      Aug 30 12:06:02  user  kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
      Aug 30 12:06:02  user  kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
      Aug 30 12:06:02  user  kernel: after reset to 0, dev->refcnt=0
      Aug 30 12:06:02  daemon  pppd[3150]: Exit.
      Aug 30 12:06:02  daemon  pppd[3894]: PPPoATM setdevname_pppoatm
      Aug 30 12:06:02  daemon  pppd[3894]: PPPoATM setdevname_pppoatm - SUCCESS
      Aug 30 12:06:02  daemon  pppd[3894]: pppd 2.4.1 started by admin, uid 0
      Aug 30 12:06:03  daemon  pppd[3894]: PPP: Start to connect ... 
      Aug 30 12:06:03  daemon  pppd[3894]: Using interface ppp0_0_38_1
      Aug 30 12:06:03  daemon  pppd[3894]: Connect: ppp_0_0_38_1 <--> 
      Aug 30 12:06:03  daemon  pppd[3894]: Couldn't increase MTU to 1500.
      Aug 30 12:06:04  daemon  pppd[3894]: PPP LCP UP. 
      Aug 30 12:06:04  daemon  pppd[3894]: Remote message: CHAP authentication success, unit 14039
      Aug 30 12:06:04  daemon  pppd[3894]: local  IP address 86.181.68.62
      Aug 30 12:06:04  daemon  pppd[3894]: remote IP address 217.32.141.132
      Aug 30 12:06:04  daemon  pppd[3894]: primary   DNS address 213.120.234.22
      Aug 30 12:06:04  daemon  pppd[3894]: secondary DNS address 213.120.234.46
      Aug 30 12:06:04  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 12:06:04  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 12:06:04  daemon  pppd[3894]: Received valid IP address from server.  Connection UP. 
      Aug 30 12:06:06  user  syslog: begin: interface: ppp_0_0_38_1 go to up 
      Aug 30 12:06:07  daemon  dnsmasq[87]: using nameserver 213.120.234.46#53
      Aug 30 12:06:07  daemon  dnsmasq[87]: using nameserver 213.120.234.22#53
      Aug 30 12:06:07  daemon  UPNPD[3304]: received signal 15, good-bye
      Aug 30 12:06:09  daemon  UPNPD[3987]: HTTP listening on port 2800
      Aug 30 12:06:11  user  syslog: end: interface: ppp_0_0_38_1 go to up 
      Aug 30 12:06:11  user  syslog: ping -c 1 8.8.8.8 &
      Aug 30 12:10:59  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 12:10:59  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 12:15:49  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 12:15:49  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 12:16:19  user  syslog: web: logout (timeout) 
      Aug 30 12:16:21  user  syslog: web: ::ffff:192.168.1.104 login 
      Aug 30 12:16:37  user  syslog: ethctl eth0 vport query 2>/var/vcfgerr 
      Aug 30 12:16:37  user  syslog: rm /var/vcfgerr
      Aug 30 12:16:37  user  syslog: ethctl eth1 vport query 2>/var/vcfgerr 
      Aug 30 12:16:37  user  syslog: rm /var/vcfgerr
      Aug 30 12:16:50  syslog  -- MARK --
      Aug 30 12:19:39  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 12:19:39  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 12:30:14  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 12:30:14  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 12:30:18  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 12:30:18  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 12:38:44  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 12:38:44  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 12:40:28  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 12:40:28  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 12:50:44  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 12:50:44  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 12:57:14  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 12:57:14  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 13:05:08  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 13:05:08  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 13:06:34  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 13:06:34  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 13:16:50  syslog  -- MARK --
      Aug 30 13:19:25  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 13:19:25  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 13:25:34  daemon  DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
      Aug 30 13:25:34  daemon  DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
      Aug 30 13:29:17  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 13:29:17  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
      Aug 30 13:29:43  daemon  DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
      Aug 30 13:29:43  daemon  DHCP SERVER: DHCPNAK on 10.95.24.114 to 90:b9:31:35:4a:85 via br0
      Aug 30 13:29:46  daemon  DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
      Aug 30 13:29:46  daemon  DHCP SERVER: DHCP ack to 90:b9:31:35:4a:85
      Aug 30 13:34:19  daemon  DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
      Aug 30 13:34:19  daemon  DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f

  • My IP Profile is stuck at 5mbps

    Good Morning,
    I have had a stuck IP profile for the last couple of days and it is beginning to annoy me. 
    I called up BT India yesterday evening to report it and they said they would resest it and told me to restart the hub in the morning which I did this morning but there has still been no difference in the IP profile and the speed that the hub is syncing at has actually dropped slightly.
    Hub Stats:
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 00:36:50
    Downstream:
    6,176 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    5.9 dB / 24.0 dB
    Line attenuation (Down/Up):
    36.0 dB / 22.0 dB
    Output power (Down/Up):
    19.9 dBm / 11.9 dBm
    FEC Events (Down/Up):
    203 / 1
    CRC Events (Down/Up):
    2 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    10 / 0
    Error Seconds (Local/Remote):
    0 / 0
    Recent speed test with IP profile still at 5mbps:
    1. Best Effort Test:  -provides background information.
    Download  Speed
    5.2 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 5.2 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :6.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 5 Mbps
    If someone could help I would be really grateful as I would like the speed to be as fast as possible on ADSLMax.
    The sooner 21CN arrives in this area the better
    Many Thanks,
    Dominic
    Solved!
    Go to Solution.

    your profile is not stuck at 5mb as that is the correct profile for your current connection speed  see here 
    check profile
    to get a higher profile you need to get a higher connection speed
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ip profile at stuck at 7.99mbs whist router synced...

    Good evening,
    I have been migrated to adsl2+ in the last 3 weeks. My tp link router was causing me problems in the first week so i have swapped back to my homehub. The router stats show:
    Line state
    Connected
    Connection time
    10 days, 3:07:23
    Downstream
    20,939 Kbps
    Upstream
    1,271 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    3.3 dB / 5.6 dB
    Line attenuation (Down/Up)
    10.5 dB / 6.9 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    921 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    905
    On the wholesale test my ip profile is giving me only 7.99mbs. Is my profile stuck! The connection has been stable for 10 days and thought my profile would go up to allow me full speed. Do i need my profile resetting to obtain full sync speed???
    Thanks

    FAQ
    1. Best Effort Test: -provides background information.
    Download  Speed
    8.68 Mbps
    0 Mbps
    7.15 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 8.68 Mbps
     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 7.99 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    1.06 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 1.06Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    These are test results with a wired connection and hooked into test socket,the router is synced at just over 20mbs as shown in the original post???

  • Help! My IP Profile is stuck at 2 Mbps

    Hi all,
    I hope someone here can help me. I've noticed that downloads have become alot slower and youtube videos stopping/starting frequently. I've went to the bt broadband speed checker site and it shows that the down-stream speed is 8.13Mb but the IP Profile is 2Mb. When this was checked the line had been up for 13days. I've since rebooted the BT Home Hub3 in the hope is would kick the connection but its still stuck at 2Mb.
    Is there a way to kick start my connection so it works at the speed it is able to work at? See below for screen grabs..
    Thank you.
    Solved!
    Go to Solution.

    Hi Ma6oo,
    Thanks for letting us know the reset sorted it 
    Cheers
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • IP Profile Perpetually stuck causing slow connecti...

    Hi, 
    Hoping someone may be able to help. Despite following the recommendations on this forum I am still struggling to improve my IP Profile and I don't believe my low bandwidth is due to a bad line.
    These are my current ADSL status:
    DSL Connection
    Link Information
    Uptime:
    17 days, 7:50:53
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    715 / 3,019
    Data Transferred (Sent/Received) [MB/GB]:
    796.44 / 10.36
    Output Power (Up/Down) [dBm]:
    12.0 / 0.0
    Line Attenuation (Up/Down) [dB]:
    14.0 / 23.5
    SN Margin (Up/Down) [dB]:
    8.0 / 20.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    13 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 807
    HEC Errors (Up/Down):
    0 / 807
    Line Profile:
    Fast
    and when I've run the BT Wholesale Performance Test the results are similarly poor:
    Download Speed (MBps) 2.59
    Upload Speed (MBps) 0.52
    Ping Latency (ms) 51.88
    Not sure what my next steps are - but hoping you maybe able to advise.
    Thanks for reading 

    Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
    Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
    The forum mods normally reply within 3/5 working days after you have contacted them
    They will contact you personally by email or phone
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • I think my ip profile is stuck.

    As the title says i have been having trouble with download speeds for about 2 weeks. Before it was at 7 mbps+ now not even 2 mbps.. 
    Run btspeedtester here are the results.. 
    1. Best Effort Test:  -provides background information.
    Download  Speed
    1.94 Mbps
    0 Mbps
    2 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 1.94 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    14:52:29, 14 Aug.
    ( 76.630000) DSL is up
    14:52:28, 14 Aug.
    ( 75.050000) DSL noise margin: 24.00 dB upstream, 10.20 dB downstream
    14:52:28, 14 Aug.
    ( 74.890000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
    14:51:56, 14 Aug.
    ( 42.810000) WAN Auto-​sensing running.
    Any help would be great.. Many thanks
    Solved!
    Go to Solution.

    Hi mathwat, 
    Welcome to the forum and thanks for your post. 
    I will help with your speeds. Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
    Cheers,
    OlgaC 
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • ***noise on line fixed but ip profile still stuck ...

    Hi,
    After BT have resolved the fault with the line (4th Jan). The broadband speed still isn't as fast as it used to be, normally around 5/6mbps.
    The fault existed for around 14 days, how long before the line settles down and i can expect my download speed to pick up or is there anything else that could be affecting the speed?
    Router & Speed test Stats:
    ADSL
       Type
    Interleave Path
       Status
    SHOWTIME
    Downstream
    Upstream
       Data rate(Kbps)
    287Kb
    440Kb
       Noise Margin
    28
    24
       Output power(dBm)
    128
    176
       Attenuation(dB)
    41
    12
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
    Download  Speed
    233 Kbps
    0 Kbps
    250 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 233 Kbps
     For your connection, the acceptable range of speeds is 100-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
     IP Profile for your line is - 253 Kbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    353 Kbps
    0 Kbps
    440 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 353 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 440 Kbps
    Solved!
    Go to Solution.

    your profile is at 253 becauce your connection speed is only 288.  you ned to get your speed higher to get a higher profile not the other way round.
    As you cannot find your modulation I cannot be certain you are on 21CN but I think with all the disconnections you have had that your line is now in a banded profile (nothing to do with ip profile) to stabilise your line and once stable for 3+ days the banding will be removed and your connection should return to normal.
    If you get to 3+ days and speed still 288 then contact the mods to get them to get you out the banded profile  http://bt.custhelp.com/app/contact_email/c/4951
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Possible stuck pixel?

    Hey guys,
    I went yesterday to the Apple Retail store and picked up a brand new MacBook. I used it for a couple of hours without a problem and then I decided to watch some Anime on it. Only then did I realize that about a few inches to the right of dead center is a red little pixel. I first though it was a dead pixel but it couldn't of been because its red. So now I'm thinking its a stuck pixel...
    To test it, I opened up a completely black window to check if it was a stuck pixel but I didn't see it. It should glow in its red little evil against a black background, right? It only seems to appear on a light colored background such as white or light blue.
    What should I do? Attempt a Pixel Massage or take it to the Apple store and see if they can do anything? Any suggestions?
    Cheers,
    -robodude666

    Thanks for the quick replies!
    I was told in the store when I got it that there is a 15 day return period with a 10% restocking fee. Does this apply to exchanges to?
    I read that pixel massages don't help most of the time but sometimes they do. If done incorrectly they can cause more stuck or even dead pixels. I don't want to risk it if it will decrease my changes of exchanging for a new macbook or screen replacement.
    EDIT:
    I just ran PiXel Check 1.2 and the results are weird. On Red the little pixel can't be seen (its a red stuck pixel). However, on Green and Blue it appears as black. On Black it appears as black, and on White it appears red. Does this sound more like a dead pixel, or a stuck pixel?
    Message was edited by: robodude666

  • Profiles get stuck on terminal servers due to Z@??.tmp files

    Running 2003R2 patched to the latest everything, get user profiles that won't unload (we are using UHPClean) due to tmp files left in documents and settings\local settings\temp that start with Z@??.tmp. Been reading articles on inet, looks like they are from adobe - maybe font files, i followed all their recommendations - removed unnecessary plugins, tried running a logoff script to delete the tmp files - still no solution. the files are locked and can not be deleted, I have to reboot the terminal server and manually delete the files. If I don't reboot and manually delete the files the users keep getting new directory folders under users and computers - example first time user logs in c:\documents and settings\jsmith if he prints from outlook a pdf file it creates Z@??.tmp files that are locked. when he tries to get off the terminal server it hangs for awhile and then finally gives up on deleting the files. the next time the user signs onto the terminal server it sees a profile already out there so it creates another profile folder like jsmith.domain if they print a pdf from outlook and then get off the terminal server, it hangs and leaves the tmp files out there, then when they sign on they get a new profile folder like jsmith.doman.001

    May very likely be related to server use. If you are indeed using Acrobat on a server, read the EULA carefully. Unless you have a special license with Adobe, server use is not permitted. You should install Acrobat on each machine that it will be used on with a separate license for each machine.

  • IP Profile is stuck at 2000kbps.

    My connection seemed slower than expected so Ii ran the speed test which achieved the following results.
    Download speed achieved during the test was - 1766 Kbps
    For your connection, the acceptable range of speeds is 400-2000 Kbps.
    Additional Information:
    Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 2000 Kbps.
    I will contact the mods to reset my IP Profile as suggested in other replies and let you know what happens.

    Have you remained connected for more than 5 days in the router stats?
    Regards Edd
    Check your Line
    BT Speedtester

  • IP Profile - is it stuck/restricting my download s...

    After my recent extremely slow DL speed issues and intervention by the moderators, my BT Total Broadband now appears much better.
    However, my IP line profile appears now to be stuck at 2000, even though I am syncing at over 3000.
    Note: My previous ISP, Tiscali, provided me with a consistent 2500+ Kbps actual DL speed for 2 years.
    My internal wiring/noise is OK according to the BT Openreach engineer and I have had the line checked and a new master socket fitted.
    Please see below my latest BT Speedtest and ADSL Hub results from last night.
    Below that is a another set of results recorded a week earlier on 14th November, which actually show my expected DL speed was being provided! How come this happened on only one occasion and since then has not repeated itself?  The hub is left on continuously and not switched off.
    Is my Ip profile stuck and how can I get the jam cleared?
    Any advice would be welcome...
    1. Best Effort Test: -provides background information.
    Download Speed
    1421 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speed
    achieved during the test was - 1421 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 12.24:26.88:60.88 (SBE:NBE:BE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    358 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    ADSL line status 
     Connection information 
    Line state
    Connected
    Connection time
    7 days, 11:47:11
    Downstream
    3,040 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    10.5 dB / 21.0 dB
    Line attenuation (Down/Up)
    45.0 dB / 30.0 dB
    Output power (Down/Up)
    17.8 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    72908 / 0
    CRC Errors (Down/Up)
    7023 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    4434
    Hide Details
    Software version 8.1.H.J (Type A) | Time and date  21:13:00  21/11/2010
    Test Figures on 14/11/10:
    Download Speed
    2341 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 2341 Kbps
     For your connection, the acceptable range of speedsis 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 14.79:35.84:49.37 (SBE:NBE:BE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    359 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 1:16:43
    Downstream
    3,040 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    12.6 dB / 21.0 dB
    Line attenuation (Down/Up)
    45.0 dB / 30.0 dB
    Output power (Down/Up)
    17.8 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    609 / 0
    CRC Errors (Down/Up)
    46 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    26

    After 15 days of uninterrupted syncing at 3000+ Kbps, my download speed is still  around 1500 Kbps, because my IP line profile remains stuck at 2000.  I know that this bottleneck on my line is at the BT end, as as I stated previously, my previous ISP (2 years +) and BT (3 months!) consistently delivered over 2500 Kbps DL speeds with absolutely no problems.
    I am losing all faith in BT, as I am not getting the service promised (fastest possible line speed) when I signed up with them.  I have been very patient, but am regretting moving to BT from a very good previous ISP and am considering making serious complaints about the poor product delivered.
    My latest Speedtester & ADSL Hub stats are as follows:
    1. Best Effort Test: -provides background information.
    Download Speed
    1449 Kbps
    0 Kbps
    2000 Kbps
    Max Achievable Speed
     Download speed achieved during the test was - 1449 Kbps
     For your connection, the acceptable range of speeds is 800-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :3040 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 2.33:10.66:87.01 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    359 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 359 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 448 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    Connection information
    Line state
    Connected
    Connection time
    15 days, 9:42:32
    Downstream
    3,040 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    10.6 dB / 21.0 dB
    Line attenuation (Down/Up)
    45.0 dB / 30.0 dB
    Output power (Down/Up)
    17.8 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    561855 / 1
    CRC Errors (Down/Up)
    16651 / 2147480000
    HEC Errors (Down/Up)
    nil / 1
    Error Seconds (Local)
    10075
    Software version 8.1.H.J (Type A) | Time and date  19:08:18  29/11/2010 

  • IP Profile stuck again

    My ip profile is stuck for the second time, it was about 6 months ago before getting the hub 4. I've had and used bt for a long time and havent had al too many issues. Last time it was reset and i went on my way; is it possible for that to happen again. My hub has been on for 10 days.
    info:
     Download speedachieved during the test was - 1.38 Mbps
     For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 2 Mbps
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    ADSL Max
    Up to 8
    7 to 8
    Available
    Fixed Rate
    2
    Available
    17:22:03, 15 Jul.
    ( 786.900000) DSL noise margin: 22.00 dB upstream, 12.30 dB downstream
    17:22:03, 15 Jul.
    ( 786.830000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
    Solved!
    Go to Solution.

    Hi blythebeck,
    Welcome to the forum and thanks for posting. I'm sorry to see you're having problems with your broadband speed.
    Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Another stuck profile :-)

    Hi all,
    My first post on here.  I have noticed a slowdown in my download speeds recently after moving my Home Hub. Previously it was linked to an internal extension upstairs and I was getting around 6 megabit download speeds quite consistently. I decided to move it downstairs and connect it to the master socket, and since then my speeds have been between 1.7 and 1.9 megabits.
    I ran a speed test on 19th August and got these results:
    Download speed achieved during the test was -1745 Kbps
    For your connection, the acceptable range of speeds is 400-2000 Kbps.
    Additional Information:
    Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 2000 Kbps
    I checked my internal extensions and there is no audible noise or crackling, but just in case I connected the home hub (via the adsl filter) to the test socket and rebooted the hub.  I expected the profile to improve from 2000 Kbps to something much closer to my connection speed, but four days later it is still stubbornly stuck at 2000 Kbps.
    A speed test just now gives the following results:
    Download speed achieved during the test was - 1928 Kbps
    For your connection, the acceptable range of speeds is 400-2000 Kbps.
    Additional Information:
    Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    IP Profile for your line is - 2000 Kbps
    The stats from my home hub are as follows:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    4 days, 8:07:58
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Fast
    Noise margin (Down/Up)
    10.8 dB / 21.0 dB
    Line attenuation (Down/Up)
    11.0 dB / 5.0 dB
    Output power (Down/Up)
    13.8 dBm / 11.9 dBm
    I don't think the downstream noise margin is too high (but disappointingly above 6db) so I would expect better than a 2000 Kbps profile speed. 
    Any thoughts on how I can get the profile reset?  I think it is stuck at the moment.
    Many thanks,
    Mark.
    Solved!
    Go to Solution.

    your noise margin if ok as you have the max speed for adslmax - you have noise margin in hand which is good for when you get upgraded to 21CN
    your profile is stuck so email the mods for help  http://bt.custhelp.com/app/contact_email/c/4951
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  • IP Profile stuck for 3rd time since beginning of J...

    Download speedachieved during the test was - 0.11 Mbps
     For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
     Additional Information:
     Your DSL Connection Rate :5.06 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 0.14 Mbps
    ADSL line status
    Connection Information
    Line state
    Connected <script type="text/javascript"></script>
    Connection time
    0 days, 14:45:48
    Downstream
    5,056 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.8 dB / 28.0 dB
    Line attenuation (Down/Up)
    25.2 dB / 11.5 dB
    Output power (Down/Up)
    8.0 dBm / 2.0 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    60335 / 11
    CRC Errors (Down/Up)
    137 / 3
    HEC Errors (Down/Up)
    1357 / 2
    Error Seconds (Local/Remote)
    68 / 10
    Stats above are taken within previous half hour of this post being typed.  I seem to be experiencing issues with IP Profile getting "stuck".  First two times I didn't know what an IP Profile was and simply called normal helpline numbers and each time spent 4 days on the phone to call centre 2/3 per day and constant connecting and disconnecting my system to follow various protocols.  End result for each was to have IP Profile reset with result that speeds returning to a healthy and acceptable 5-6Mb - to be honest anything above 4Mb is fine considering I am in rural village.
    As of last night when i noticed hub resetting itself and then internet performing sluggishly I have checked IP and it is back to 0.14 which is exactly what it was in previous instances.
    I really don't have the stomach to spend another 4 days going through motions just to get profile reset at the end of it and wondered if Mods can help firstly resetting the profile and perhaps also helping me understand why this keeps happening and why randomly - first instance was early July, then mid July then fine for weeks until now.
    FYI I haven't got any known wiring issues or changed anything within the house to have caused any issues.
    Much appreciated

    Your IP profile will rise automatically once you have maintained 3/5days stable connection the mods cannot reset your IP Profile until you have 3days + stable connection as they need to see that first it is the disconnections that are causing your IP Profile to drop
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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