IP Profile reduced

Hi,
I've recently bought a new router which I had problems with a off on connection due to the firmwire,
this in turn caused the exchange to reduce my IP Profile from around 6mpbs to 1.78mbps.
Now that I have a stable connection back I was wondering when i'll get my old profile back, the help section i've seen said 3 days of constant uptime should do it.
Any advice would be appreciated,
Thanks.

I would contact the mods and get them to reset your profile as you are showing 4+ days connected but I would change the connection to pppoA now
contact mods
can take up to 3 days for mods to contact you
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Similar Messages

IP Profile reduced after installing HomeHub 4

I recently installed a new Homehub 4 after receiving an email from BT asking me if I would like to replace my existing hub? Within 24hrs of installing the new hub my IP profile was reduced to 5 Mbps, which drastically reduced my download performance. Using the BT Wholesale speed tester I found that my DSL line sync rate was also significantly below the value I had previously experienced. I suspect that the new Homehub 4 is defective, if not faulty, in being unable to support the maximum line connection rate available to me. Can you confirm if this is the case in which I will return to using my 'Very Reliable' D-Link Modem/Router. I would also appreciate if my IP profile could be reset to my previous higher value.
Homehub 4 with low line rate of 6.188 Mbps!
BT line test show both higher connection rate (6.340 Mbps) and very high maximum connection rate of 7150 Mbps!
D-Link Modem showing much a higher sync rate of 6.752 Mbps which was achieved a few minutes later!
This higher connection rate is confirmed by the BT line test!
Note: IP Profile stays at 5Mbps for both routers. so I suspect it needs to be reset by BT and not by the Router.
Please help needed as trying to get BT support to rectify problem is getting very frustrating!

welcome to the forum
this is a customer help customer forum and your posts do not go to BT
the HH4 is probably ok and probably the few disconnections resulted in a higher noise margin with reduce conection speed and therefore a lower profile your profile is a function of your connection speed not the other way round
are you now conencted using the dlink? if so then if you stay conencted for 3+ days showing a stable connection then the mods mods amy help by reducing you 9db noise margin back to normal 6db which will increase your conenction speed a higher conenction speed will then give a higher profile provided speed moves to next profile band
check profile
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Profile reduced for no reason

Hello I've just had found out my download profile has gone from 80mbps to 70mbps after NO problems on my line. I've had Infinity 2 for months without any speed issues. The only downtime has been due to BT maintainance.
Why would I need to have 10Mbps shaved off my profile?

Unlikely to do with any outage.
The reduction in profile is because your connection speed (sync speed) has reduced. This is to do with an issue with the physical connection between your modem and the cabinet. It could be a dodgy joint, a slight telephone line fault, or as I mentioned, a spike of noise that interfered with the frequencies that the VDSL signal utilises.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

IP Profile reduced for no apparent reason

Hi,
I had noticed that my connection appeared to be running slower than usual and have run different tests that show it to be about 3.6Mbs when only a month ago (and for the previous 12+ months) I have been getting up 5.6+ Mbs and sometimes as high as 6Mbs. (I have historical data from broadbandspeedchecker.co.uk).
In looking at other posts, the key thing appears to be the IP Profile and I notice that mine is currently sitting at only 4.8Mbs when it clearly must have been alot higher. I am not aware of any noise on the line, power cuts etc but that doesn't mean that there hasn't been any.
How do I find out why the profile has been reduced and get it reset where it was happily for well over a year?
Thanks alot.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

IP Profile reduced during fault. Now not rising.

Hi,
I had a fault on my line and the phone was dead. This also caused my broadband to reduce in speed from ~70mbits to now a measly ~24 mbits.
The BT guy who came said "thats normal, broadband can work with only 1 of the copper connections, but the speed will be lower. Don't worry it will be fine once the fault is fixed..."
I know my line is now fixed (thanks to the BT guy who had to spend the better part of a day up a pole for me!) Thanks!
However,
My line has been perfect for 3 days now but the broadband refuses to reconsider the speed it can achieve!
How can i get my speed profile reset so the router can think "Hey i know i can go quicker than this now!".
Hope this makes sense to someone!

Do a speedtest HERE, once the first test has completed click on further diagnostcs. Post back the full results.

ADSL2+ line with ADSLMax profile

Hi,
I have just migrated in from IDNet.
I am on a fairly long line and have a sync around 5200 Kbs
About 6 months ago, soon after my exchange was enabled, I moved onto WBC ADSL2+ and since than have enjoyed the higher upstream speed and a stable connection. DLM has even removed interleaving.
However BT have put me back on an ADSLMax profile reducing my upload speed.
Is it possible to request through the mods here to move back back to ADSL2+ profile?
When my line was migrated my Home Hub had not arrived so I just changed the login account on my existing Netgear DGND3300V2 and carried on using it. Will it cause support problems carrying on using my own router?
I was a little surprised that I was supplied with a HH3 rather than a HH4, but as it will just stay in its box as a spare it of little consequence.
Thanks for your help
Tim.

Thanks, I heard back from the mods today. Not quite what I was expecting or hoped.
They say that the lineis only capable of 448kHz and they cannot do anything.
However I have been syncing at over 800kbps since I upgraded to WBC in Dec2012. Here is a screenshot of the BT wholesale test showing an upstrean IPprofile of 0.83Mbps taken on 1st June.
I have 20 speed tests recorded on Thinkbroadband showing an upstrem throughput between 0.68 & 0.80Mbps between Feb and June before moving to BT.
The email says If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Do I just use your link to contact the mods again?
Thanks for your help
Tim

Bless You, Camera Raw Engineers

Sometimes it's the little things that count - really.
I have a favorite lens - a Canon 28-135 zoom - which I've used forever and simply love. It's an extraordinarily good copy and even though it's a zoom it produces images that would be good even from a prime.
But the one niggling little thing it has always done that I am not completely happy with is, to leave me with just a little bit of CA - color fringing. I guess I'm particularly sensitive to CA - I really don't like it.
Camera Raw versions up through 6.6 have done a passable job of eliminating it, though I would often have to tweak the results just slightly, and often I just couldn't achieve perfection across the entire image.
Now with the 6.7 beta the CA is gone. I mean ALL gone.
A long, long time ago, when I had first gotten a new Canon 10D, I took a decent snapshot of a little car with this lens, and over time I've reprocessed the raw file over and over again as a fun exercise. I just did it once again using Camera Raw 6.7 RC1, and I just say, the absence of CA just struck me.
I remember the discussions, wayyy back when shooting raw was coming into fashion, where people were saying that better and better raw converters would become available over time, and thinking, "how could they get that much better?" It's funny, now, to be on the other end of more than a decade looking back on that, and realizing that the prediction really has come true.
To the Camera Raw Engineers:
Thanks for coming through with the new CA correction algorithm. It is MUCH appreciated. You've perfected my favorite lens.
-Noel

I bought a used but still expensive pro quality zoom a couple of years ago. Lens Profiles reduced the CA but far from eliminated it. Even manual tweaking couldn't get rid of the CA evenly across the image, and I usually compromised. I also have a cheap-ish telephoto zoom which is more symmetrically affected by CA, but I could never totally eliminate it. My wide-angle zoom always needed a moderate amount of correction too.
Since 6.7, CA is gone.
I can't overstate how cool this is. Not only are coloured fringes a thing of the past, but my images are automatically sharper now, because the colour channels are correctly aligned by default. No arsing about. When working on images now, I keep finding myself thinking I've forgotten to do something.

Slow speed for months after line fault - stable co...

Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IPprofile set lower

I signed up for BTInfinity Option 1, during my 3 months free period I decided to upgrade to Option 2 unlimited package with no problems.
Throughout the first 3 months my IPprofile was set to 38500 dl and 10000 upload which pretty awesome compared to the paltry 1.5mb I got from Sky, and I always maxed out on my download speed at any time of the day.
However I am now paying full whack £48/month and since then my IP profile has been changed to 17420 dl and 10000 upload( however max up speed has been on 1.5Mb if I am lucky).
Customer services has been a total waste of time, and so far 2 emails have remain unanswered so here looking for other options.
So far I feel I have been sucked in on a quality service, and now expected to accept a shoddier service now I am paying for it, much as I did with Sky.
Any help would be appreciated, I have tried all the basics router reboot, hub3 reboot etc, and nothing has changed inside the house and or the PC.
Thanks in advance
Gismoid

Hi Gismoid and welcome.
Have a look at THIS THREAD Msg#4 from Nige and contact form to request the profile reset in msg. #5.
If you detail your problem the Mods can make a decision on actioning just a reset or looking further at some hardware replacement.
Make sure you copy your threads URL and add that to the contact form.
Also is your Modem wall mounted? It's cooling vents work better that way.
If your profile reduces again you may have a hardware problem and the first thing I'd suspect would be that Openreach Modem..... Jumping to conclusion I know but it has got a bit of a reputation.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Reduce bit depth or convert color profile first? (best practices question)

For making final deliverable files from working files, is it best to convert to a new color profile before reducing bit depth? Or vise versa?
Our working files are 16 bit with the ProPhoto color space. Our deliverable files are 8 bit AdobeRGB tiffs and sRGB jpegs. We convert using relative colorimetric with black point compensation. Does it make a difference which order these changes are made in?
Thanks in advance for your help!

A profile conversion recalculates RGB values, so yes, it should be done in 16 bit depth.

IP Profile as been reduced - why?

I recently 'upgraded' to the new faster speed offering and my initial speeds (and IP Profile) showed 48.44Mpbs (and 50.79Mbps).
This has lasted for three weeks but I have recently noticed that speeds have not been near these numbers and so ran the BTW Performance test again and am now getting 42.36Mbps with an IP Profile of 43.98Mbps.
Why has the IP Profile been reduced? Performance was stable for three weeks without any drops outs etc.

Are you in a "new" Infinity area where lots of new customers are likely to be signing up? If so, unfortunately the more people that sign-up on your cabinet, the more crosstalk (noise) occurs and as a result, your speed will drop to a lower stable speed. I know of several people that were "early birds" who have noticed a drop as the weeks have passed. Eventually of course it stabilises.

BT reduced IP Profile, how to get it back up.

Used to get a steadt downlaod speed of around 4.5 - 6mbps. This is now down to a best of 2.6 - 3.0mbps.
A few weeks ago I was getting 6.5 - 7 first thing in the morning, but did experience a connection problem 2 or 3 times a week, but it was worth it for the good speeds.
All bt line checkers area reproting I should get 4.5 - 11 and to expect 7mbps.
BT IP proile is currently at 4. Just spent 25 minutes on hold trying to get to someone in level 2, who tells me that
mu current speed is acceptable.
What do i do ? A reall pain talking to BT Help in india, it is so frustrating going over the same old stuff every three days
and getting nowhere fast.
Had a few days of bad service due to Exhange migration, but since then service not been as good.
These are my ADSL settings, maybe someone can understand them, I don't !!!!
ADSL line status
Connection information
Line state
Connected
Connection time
5 days, 20:46:31
Downstream
3,072 Kbps
Upstream
1,163 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
19.1 dB / 5.5 dB
Line attenuation (Down/Up)
31.5 dB / 14.7 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967283
CRC Errors (Down/Up)
905 / 2147480000
HEC Errors (Down/Up)
nil / 9
Error Seconds (Local)
390

If you have just been migrated to ADSL2+, then it will take about 10 days for the final speed to be reached, which should be about 13824Kbs, provided you are connected to the master socket, and have no extensions connected to it.
Any internal wiring problems will result in a reduced final speed.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My firefox browser window will not stay in full screen mode, it keeps reducing itself so I can't use the scroll down button on the side, so I have to constantly minimize and maximize to get to the scroll bar, How can I stop this?

Like I said it happens every few minutes... It is annoying when you are on the internet for more than a few minutes because you constantly have to either minimize it or reduce the screen manually by hitting the button and then maximize it again to get the scroll bar to be in view to use it.

Delete the localstore.rdf file at the following location:
C:\Users\'''USERNAME'''\AppData\Roaming\Mozilla\Firefox\Profiles\'''PROFILE NAME'''
I did this and it fixed it for several days, but it broke again eventually.

Lightroom Bug: with GoPro Hero4 Silver Lens Profile, crop settings do not sync properly in Lightroom 5.7.1 when Constrain To Warp is checked

I was having a bit of difficultly in getting crop settings to properly sync in Lightroom 5.7.1 (running on OS X 10.10.1) when Constrain to Warp was checked. This appears to be a bug in the latest version(s) of Lightroom that include(s) the GoPro Hero4 Silver Lens Profile settings. I'm working with a lot of files from a GoPro Hero4 Silver camera shot in the time-lapse / interval timer mode. All of them are horizontal with the same resolution (and dimensions). I've tried various sequences to get this to work in terms of using Auto-Sync, resetting the settings on all images except one and then copy and pasting settings, etc, though the crop is not properly syncing regardless of what I do.
Here's are instructions of how to duplicate this issue (there are some extra details/steps here, though this should be clear enough to produce the same result):
     1. in the Develop settings for a single selected image, go to Lens Corrections, click to Enable Profile Corrections (in the Profile tab), and then pick the GoPro Hero4 Silver Edition (Adobe Profile) if it is not automatically chosen for you (if you are using files from a Hero4 Silver camera). After this, click on the Manual tab, and set the Scale setting to 76. (as you will see, you now have the full horizontal width of the image that was getting cropped off, though you do see white around the edges that have been warped/shaped to correct the fisheye distortion)
     2. Press the R key (or click on the Crop Overlay tool just below the histogram). Change the Aspect option to Custom. Click to unlock the lock next to it (this seems to re-lock after setting to custom even if it was locked before). Place a checkmark next to the Constrain To Warp option. (At this point, you'll see the image gets cropped back to an approximately 4:3 ratio and the full horizontal width is not included in the cropped area) Click the upper right most corner of the crop area and drag as much to the right and top as it lets you go. Do the same for the lower left corner, dragging it as far to the bottom left as you can go. (Now, you will see that your cropped area is the maximum rectangular width and height you can select without getting any of the excessive white area) Click the Close button (or press R again) to leave the crop overlay tool.
     3. Press G to go back to the grid of images. Make sure the image you just adjusted the settings for is the only one selected. Right click on it, go to Develop Settings, and click Copy Settings. Click Check All on the window that appears and then click Copy.
     4. De-select the image you were working on. Select multiple other images in the grid. Right click on one of these, go to Develop Settings, and click Paste Settings. (at this point, you will see their aspect ratio has become more panoramic than the 4:3 aspect ratio the images previously were)
     5. De-select these images. Select one of these image, and then press D to go to the Develop settings for this image. Press R to go to the Crop Overlay tool. Here you will see the bug where the crop was not properly copied over from the first image. The selected area is smaller than the full width and height available to crop.
It seems that the bug is that Lightroom is only copying the aspect ratio (and the other settings), but not the actual crop selection.
I just thought of a workaround that I've tested and can confirm works (and will also work in a slightly different workflow than above). In step 1 above, for the Model (and Profile), manually pick the "GoPro Hero4 Black Edition" or the "GoPro Hero3-Silver Edition". If using the "Hero3-Silver" setting, the Scale (also in step 1 above) need only be set to 79 (rather than 76 for the Hero4 profiles). By picking one of these Lens Profiles and doing everything else the same as the other steps above, the crop settings do copy and paste properly. This does also appear to work properly when selecting the "GoPro Hero3-White Edition" Lens Profile, with a Scale setting of 75, which yields a slightly more rectilinear image (with a wider aspect ratio -- almost, but not quite 16:9).
While this isn't too big of deal as it does work by picking one of the other lens profiles (and the Hero4 Black Edition profile appears to make the same exact correction to the image), this was incredibly frustrating last night to notice that some files had the proper horizontal field of view / crop and others didn't, and other users may experience this or not even notice their crop is not copied properly (as, depending on one's composition and image, it's not extremely obvious with such a wide view).
I hope this discovery helps someone else and provides feedback for Adobe to correct this issue in the next version of Lightroom 5.
On a separate, additional note for Adobe: Please allow the crop overlay tool to "crop" an image to a size that is larger than the original dimensions of the image. This would allow for one to retain maximum original sharpness in the center of the image when using the Lens Profile tool to correct, or "de-fish" a lens, without having to scale the image down with the Scale option on the Manual tab of the Lens Corrections settings. For example, when I do the above process selecting the Hero3-White Edition profile, my final image dimensions are 3840 by 2257 pixels, reducing the size of the image in the center by 25%. If the tool allowed one to crop/scale a larger image size, and I kept the Scale option of the Lens Corrections settings at 100 rather than 75, my final image dimensions would be 5120 by 3009 pixels (larger than the 4000 by 3000 pixel dimensions of the original image which the tool now limits me to). Yes, the edges would be a little softer but the center would retain the original detail. (this is essentially what the Calculate Optimal Size button found in the Hugin open source software does, when using it on a single image for lens transformations/corrections)

Can you zip up a few of your GoPro images, upload them to dropbox.com and post a share link, here, so others can experiment with them, or do you mean this issue is global to all camera models?

500k profile after disruption and new line install...

Hello,
Status:
I have an open fault logged with BT;
Phone line ok but broadband speed low, profile appears stuck at 500k.
History: sporadic BBand connection and noisy phone line followed by outright failure of both.
Engineers visited and confirmed line between street and master socket probably corroded - they put it on leg+leg to get it working while we waited for a new physical line to be installed.
Pavement was dug up, new armoured cable run from street to house, and a proper master socket fitted (NT5 ? but no inbuilt ADSL filter).
In effort to ensure low noise, ALL other sockets in the property disconnected.
Digital phone (3 handsets off a single powered base) are run off the master socket using a filter.
Router is business hub - 2700hgv; f/w 6.1.1.48.1-enh.tm , h/w 2701-100589-005 .
Hub is connected to same master socket as phone (as it's the only socket now connected to the new line).
New line was installed approx 18 days ago.
Speed tests (speedtest.net) repeatedly show download of 480kbps, upload around 620kbps.
No change since new line was installed and all but the master socket decomissioned.
I use wireless to the router but also repeated tests with a Cat6 copper RJ45 cable and got same results.
Have taken all wireless devices offline and removed electrical items near phone line power supply and cable path to reduce potential noise and repeated tests.
I left the router on for two weeks and no increase in broadband speed.
I rebooted it twice this weekend to see whether it picked up a different profile - but no change.
BT speedtester repeatedly indicates a profile of 500k (full results further down).
Last year I had speeds about 512k on a DrayTek router before switching to the 2700HGV. The change to the BT hub upped the download speed to around 1Mbps, which made a huge difference.
I know I am "a long way from the exchange" but I've had 1Mbps last year and now have a new line into my property, so not much left that I can do to improve the situation.
I'd like to know what can be done to get me at least 1Mb download again.
I have an engineer visit due tomorrow but I believe that will be purely to finish putting paving slabs back over the armoured cable that's been installed (i.e. OpenReach dig team rather than line engineers).
After those slabs are done, I expect the fault will be closed but I'll still have a 500k profile and will need to raise a new fault all over again - that fault was opened 5 weeks ago.
Results of speedtester.bt.com run just now (1pm Sun 13th March 2011):
Download speed achieved during the test was - 363 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 777 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.46:14.86:82.95 (SBE:NBEBE)
Upload speed achieved during the test was - 638 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 777 Kbps
Router web interface shows:
Rate:
576 kbs
778 kbs
Max Rate:
2621 kbs
784 kbs
Noise Margin:
16.7 dB
7.0 dB
Attenuation:
62.8 dB
35.8 dB
Output Power:
16.1 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
2621 kbs
Attenuation @ 300kHz:
62.8 dB
Uncanceled Echo:
-14.8 dB
Ok
VCXO Frequency Offset:
-2.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
I hope that's the information that someone might need to help me at least get 1Mbps back on my line.
Regards,
BK

Hi Bk1
Welcome to the Community.
Send me an email to the link in the about me section of my profile.
I can have this looked into for you further.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

IP Profile reduced

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