IP profile set very low (0.14Mbps)

Question

Hi.
For the past few days our speed has been very low, I did a test at the btwholesale and got:
 Download speed achieved during the test was - 0.13 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.84 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps.
My ADSL line statistics are:
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 20.0 dB
Line attenuation (Down/Up):
48.5 dB / 29.0 dB
Output power (Down/Up):
18.9 dBm / 11.9 dBm
FEC Events (Down/Up):
167 / 0
CRC Events (Down/Up):
0 / 0
I have tried using the test socket also.
This is pretty frustrating as the speeds are barely usable, any help would be appreciated!
Thanks,
Harry.

Answer 1

Hi, thanks for pointing that out, here iis the rest:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:10:35
Downstream:
3,840 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.8 dB / 20.0 dB
Line attenuation (Down/Up):
48.5 dB / 29.0 dB
Output power (Down/Up):
18.9 dBm / 11.9 dBm
FEC Events (Down/Up):
561 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
To add, this has happened about once a month for the past 6 months or so, with speeds dropping to around 0.14Mbps, usually returning within a week. However since it happens quite often, and since the speeds are so low it means that for about one week a month (or more) the broadband is practically unusable. It's starting to get annoying because we aren't really getting what we're paying for!
What can we do to stop it from being set so low, or otherwise how can we get it reset sooner when it happens?
Thanks.