Ipad 1 only finds 3g on AT&T

my ipad 3g will connect to 3g service only...not 2g service.  I had at&t put in a new sim card and that has NOT fixed the issue.  I didn't realize that at the time because the at&t store was in 3g service.  I know that it's a problem with my ipad because a buddy of mine has the same set up and his worked friday where mine would not in 2g. 
has anyone else had this issue?   I bought the ipad through at&t and use their service...if I have an issue (still under warranty) who do I deal with?  This is my first and so far only apple product.
thanks in advance.

I'm in rural Iowa and it's not 3g in much of the coverage area.  I use the Ipad for sales and although it's not fast, it does work for mapping, some interent, email, and a few other things.
When I'm in a 'major' area with 3G I get coverage...when I'm outside 3G servcie I get nothing.  The AT&T folks told me that they couldn't trouble shoot because I'm on a 'partner network' at that point...but I know it's my IPAD as it's worked in the past and my budies worked Friday when mine would not.

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