IPad 2 crash post iOS 6.01 update attempt

Hi,
I was wondering if someone could help me restore my iPad. It’s an iPad 2 that I tried to update to iOS 6.01 yesterday. I clicked the update in general settings and then let it run in the background whilst also downloading the TED app, which I subsequently ran (I seriously doubt this is relevant, but on the off chance there is some conflict with the TED app that causes the iPad to die 20 seconds after opening it I thought I better include it). Shortly afterward, the iPad just suffered a complete crash , restarted and stalled at the ‘connect to itues’ screen.
I then plugged it into the macbook pro to connect to itunes, and itunes didn’t recognise it, telling me it had to restore it. I tried and it attempted to download an 806 meg update (which was written in as being iOS 6.01, which I assume is the total file size, but on the ipad itself it was around 46 megs - is that because it only changes the differences between the prior version perhaps?). iTunes got about 600 megs into the download and then stalled and then the ipad disconnected itself, so I switched it off, cancelled the download and then restarted it in the downloads section of iTunes without connecting the iPad until it finished.
I then began again, turning the iPad back on and then trying to restore it. This time, after the initial prompts about losing data etc, it just stalled at “preparing ipad for update” (or words to that effect) and wouldn’t budge. I looked up at these forums and it seems that this is generally a result of conflicts with anti-virus software, but my mac is barely used and has no such software. The only other advice I seem to get is to send it to the genius bar. I will if need be, but it just seems so unnecessary for what seems such a bizarre crash stemming from such a banal and low-load task.
If someone could please help I'd really appreciate it. I’m pretty computer literate and think with a reasonable enough step by step walk through I should be able to do this myself.
Also, if an Apple tech help person is here to solve this for me, can you please explain what could have caused this crash? Thank you.

Hi,
I was wondering if someone could help me restore my iPad. It’s an iPad 2 that I tried to update to iOS 6.01 yesterday. I clicked the update in general settings and then let it run in the background whilst also downloading the TED app, which I subsequently ran (I seriously doubt this is relevant, but on the off chance there is some conflict with the TED app that causes the iPad to die 20 seconds after opening it I thought I better include it). Shortly afterward, the iPad just suffered a complete crash , restarted and stalled at the ‘connect to itues’ screen.
I then plugged it into the macbook pro to connect to itunes, and itunes didn’t recognise it, telling me it had to restore it. I tried and it attempted to download an 806 meg update (which was written in as being iOS 6.01, which I assume is the total file size, but on the ipad itself it was around 46 megs - is that because it only changes the differences between the prior version perhaps?). iTunes got about 600 megs into the download and then stalled and then the ipad disconnected itself, so I switched it off, cancelled the download and then restarted it in the downloads section of iTunes without connecting the iPad until it finished.
I then began again, turning the iPad back on and then trying to restore it. This time, after the initial prompts about losing data etc, it just stalled at “preparing ipad for update” (or words to that effect) and wouldn’t budge. I looked up at these forums and it seems that this is generally a result of conflicts with anti-virus software, but my mac is barely used and has no such software. The only other advice I seem to get is to send it to the genius bar. I will if need be, but it just seems so unnecessary for what seems such a bizarre crash stemming from such a banal and low-load task.
If someone could please help I'd really appreciate it. I’m pretty computer literate and think with a reasonable enough step by step walk through I should be able to do this myself.
Also, if an Apple tech help person is here to solve this for me, can you please explain what could have caused this crash? Thank you.

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