Ipad 2 crash

Picked up ipad 2 64g3g yesterday.
upgraded to latest software.
Used camera attachment to download images from an eos7d which it did successfuly.
ipad then crashed when i went to email image.
Tried hard reset but it hung. Just have black screen with the small rotating line type clock showing in the middle of the screen.
Advice from apple support was to take it back to store and get refund.
any other suggestions.
Love almost everything about it but could do without this.

Thanks Stephen, i had exact same problem about 9pm last night and got into office this morning my ipad2  was still doing the rotating clock on a black dead screen. this happened when i tried to send images via email from Numbers App.
tried everything but just found your last message press(home button and the on/off bottom at same time and hold for few seconds) this then resolved the problem.
i thought Apple had it all covered?

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