IPad 2 Dent, Unable to Turn Volume Down Physically

I just got this iPad 2 as a present from him. I recently just opened it, and noticed that there is a dent ON the bezel direct center of the volume rocker. I can change the volume up, but i am unable to turn it down without using the multitasking bar. Also, you can get a fingernail in between the bezel and the screen, so in other words, dirt is able to get INTO my iPad 2, literally inside the casing. Would Apple cover this as this was a brand new product purchased March 11th, and was given to me as a present on April 8th. It was still in the shrinkwrap, so i know my dad didn't do it. It seems like a manufacturing problem. Is there anyway i can get it fixed using my Apple care limited warranty? The store won't allow me to take it back as it has been over 15 days.

The problem is the time frame that you have waited from purchasing to opening the product. But I would present my case to Apple Care regarding the 1 year warranty. Either call Apple Care at 1-800-MY APPLE or make an appointment for the Genius Bar in the nearest Apple Store and explain exactly the situation and ask for a replacement under the warranty. Get names and positions of everyone with whom you speak. If you are unsuccessful on the phone with the first tier agent ask to be transferred to the supervisor. Be firm but polite in insisting that this iPad must be replaced under the warranty. If you have no success, as a final resort ask for your call to be escalated to Apple Customer Relations.
Dah•veed

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