IPAD 2: Lock on Apple Startup Logo/USB Failure

I am extremely disappointed in my local (Vancouver, BC, CAN) apple store and really apple corporate.  I received an Ipad 2 last year on May 13 for my birthday.  One week ago it froze on the apple startup screen.  I brought it into the apple store expecting them to fix it or stand behind the product.  I was politely informed that there was an error reply on my USB and that I was beyond my warranty, so my options were to buy another Ipad 2 at a lower price or buy a new one.  All my apps, movies, music and any other files are gone and my option is to buy another.  Talked to tech help, talked to the local manager and same answer and a friendly smile.  I have an apple tv, powerbook and ipod and not a problem.  I don't know where else to voice a complaint.  It is a disheartening end to the business relationship with Apple.
Merle ([email protected])

You're past the end of the warranty yet were still offered a replacement product at a lower cost. What's wrong with that?
You say all of your apps, movies, music and other files are gone?
1. You can redownload all previously purchased apps again at no charge.
2. You did sync with your computer didn't you? Anyone who doesn't have a backup plan for their data is asking for trouble.

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  • My ipad is locked up with the screen showing the usb port connecting to itunes.  I had not synched by ipad to my computer in a long time so yesterday it was downloading software upgrades for 5 hours.  then the screen was locked up.

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