IPad 2 Video playback Quality Issue (Low Contrast and grayish black)

Does anyone notice that the video playback quality is really bad on the iPad 2? If you try to play any video (youtube, apple trailer, your own converted video) on the iPad 2, any black images will turn grayish... Just put your iPhone, iPod touch, or even the older iPad next to it, then you will notice a BIG difference. The color is similar to what happened when you set the gamma incorrectly on a display.
Also, you will notice this more if you change the orientation of the device, the contrast will be corrected for a fraction of a second.
I've tried this on other iPad 2 and they all share the same problem. I tried to talk to the Apple Genius Bar and they refused to give me a proper answer on this, instead simply claiming that is just the way it is... I wanted to refund this but I've passed the 14 days rule and also I got it from a authorized retailer and so Apple just won't take it back.
I believe it can be fixed by software... Any idea? or I shall throw it away T_T

I'm on the phone with apple support right now. I work at a post production house, and we/our clients keep having this issue - everything looks great on screen and on the ipad 1, and theres a huge gamma shift on the ipad 2. they need to fix this ASAP. like Jls21 already said, a lot of us use ipads for work purposes - unacceptable!
this thread ( https://discussions.apple.com/message/15100980#15100980 ) seems to blame the h.264 codec/compression settings…? does anyone know of another codec that prevents this gamma shift on the ipad 2?
this is from the tech specs page:
Video formats supported: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format
is there anything that jumps out to anyone regarding workarounds for this issue?
we've used both Compressor and MPEG Streamclip - there's no quality difference between them, in case anyone is trying that.
okay so, i was transferred to a senior technical rep and he looked it up - apparently apple is getting a bunch of complaints about this issue and they've submitted it to their developers. the more people that call and complain, the higher up on the priority list it goes to be fixed in a software update. there is no workaround known, and it's a standard issue across all ipad 2's.

Similar Messages

  • Exported iphoto slideshow to itune but playback quality is low

    I am using Macbook air Early 2014. OS X 10.10.1 
    My question is I exported iphoto slideshow to itune but playback quality is low. I used 480P MP4 format. How I can improve this?
    Lo

    Hello!
    My first question is pretty obvious:
    - is the quality great when previewing your slideshow in iPhoto?
    If so, try the following:
    delete the bad slideshow from iTunes
    go back to iPhoto and select a better quality export method, like 720p or 1080p
    Did that help?

  • Video playback is always low quality on my iPhone 6 plus, even when connected to wifi

    I Have Searched and couldn't find any answers. Everytime I play any video from any source the playback quality is terribly low. 240p would be my guess if not lower. It happens when connected to wifi or lte. It won't buffer to eventually stream in hd or 480p even. I've tried a restore, tried downloading a third party YouTube app and still no luck. The only succes that I've d is when streaming from twitch, I will get hd quality. Please help. Thanks!

    I also happen to have T-Mobile, but the problem happened on WiFi as well as you mentioned and therefore didn't seem to be related to carrier.
    I expect your videos are playing normally again like mine since yesterday morning. I guess it had something to do with the video codecs/standards being used by major video service providers like you thought, but I found it curious that so many different video sources beyond YouTube caused me the same problem during that time. I did find that Daily Motion worked fine when the other services weren't working, so I knew it had to be service (and what standards they were using) specific.
    Still, how were there not tons and tons of other people experiencing this!? I had it happen on both my 6+ and my iPhone 4. Maybe there were other factors specific to my area/connection (outside of connection speed which was always fine) that resulted in it, but still...

  • Why is HD video playback quality poor?

    When I play YouTube high-definition (720 or 1080) videos in Firefox in full screen mode, the play back is blurry compared to Internet Explorer; the same video, the same resolution - just a different browser. Why is this happening and what do I need to change in Firefox to get the same crisp high-definition video playback that is available in IE?

    Isolate. New user (follow http://support.apple.com/kb/HT1199). Safe Boot (follow http://support.apple.com/kb/HT1455). Test to see if Quicktime has the same issue by watching videos at http://www.apple.com/findouthow. Is your Flash player up to date? Visit http://www.adobe.com to check. Let us know.
    Message was edited by: jgelements

  • BH-214 playback quality issue

    Yesterday I purchased the Nokia BH-214 stereo headsed to deal with the problems I've had with a similar product from Sony Ericsson. I use it with my Nokia E51 handset with FW rev. 220.34.37. 
    Generally the device seems to be performing quite well however after a few minutes of use I noticed poor quality of the audio transmission which can be compared quality-wise to playback of mp3s encoded at 96-112 kbps. As it appears usually as soon as the headset is auto-connected to the phone it falls back to an inferior codec or low bitrate transmission. This can often be solved by manually disconnecting and reconnecting the headset via the phone's BT menu after which the transmission quality gets much better and no further sound deterioration of the original mp3 is noticeable; however this solution is obviously unacceptable for everyday use. I have noticed similar behaviour in the past with my SE headset but it only occured whenever the connection between the headset and the phone became weak, never immediately after the connection was established. And since this was one of the primary reasons for purchase of a Nokia brand headset you surely understand my disappointment with its performance.. 
    Is there a known solution to this problem? Can it be dealt with by a future FW update? Do newer devices such as the E52 based on the ARM CPU suffer from it as well?
    Thanks for a reply. 
    Petr
    Solved!
    Go to Solution.

    It seems that FW update ver. 400.34.011 solved the problem.

  • ITunes video playback quality is not that smooth

    Hello:
    Two questions--
    1. Why do the music videos I purchase on iTunes (and then play on iTunes) freeze up for a few seconds after I push play, but then otherwise playback is OK?
    2. Why does the "spinning beachball" appear almost everytime I press play for a video?
    Comment--
    Given that my Mac more than meets the minimum system requirements for video playback, I think the videos should play smoothly from start to finish, especially at $1.99 a piece. I suspect that the playback bugs listed above are the result of iTunes not being that good/powerful of a video player. Hopefully, these issues will be resolved upon future iTunes software updates. In the meantime, I will not purchase anymore videos.
    Thanks.
    Powerbook G4 12" 1.33 Ghz 512 K RAM   Mac OS X (10.4.3)  
    Powerbook G4 12" 1.33 Ghz 512 K RAM   Mac OS X (10.4.3)  

    Just updated iTunes to most recent version. Now I'm getting jerky video playback in BOTH iTunes and QT Pro (latest version). CPU use is very high but random; ditto with video playback (i.e., doesn't hang up on the same scene/time).
    I had this issue a little over a year ago after updating iTunes to the then latest version. Got nowhere with Apple's "Service" texts. I played around with configs for a while and also re-installed iTunes. It has worked fine until yesterday (same symptoms as last time). As for the past "fix": nothing I can hang a hat on. Methinks Apple updated the version I re-installed with (tho' the version # was unchanged).

  • IPAD Video App resolution issues

    the Ipad is reported to have a 1024 by 768 resolution but the video app does not seem to support a frame width greater than 640.
    Evidence : I use one app to convert video to MP4 - most of which I can drop into iTunes and then sync onto the iPad, however I got the occasional error when syncing saying that some of the file where not transferred as they where not supported by the device.
    after a lot of investigation i notice it was all the MP4s with a frame width greater than 640.
    Further investigation leads to the fact that the Video playback on the iPhone is limited to 640 - presumable its the same app on the iPad
    question 1 : when will the iPad Video app be upgraded to use the native resolution of the device
    question 2 : is there a third party video viewer that supports its full resolution

    MPEG-4 videos are indeed limited to 640x480 (as stated in the specs for the iPad). Try H.264 instead; that is supported up to 720p.

  • Playback Quality Even Lower in FCP X?

    For better or worse, I am currently using my MacBook Air 1.86GHz 2GB RAM on OSX 10.6.8 with Final Cut Pro X. I am working on a 40-45 minute film project that involves large quantities of AVCHD footage from my Canon HF 10 and I am utilizing a new 1TB Western Digital external hard drive (the model that is powered via the USB without a wall AC adapter).
    Due to my set-up, playback in FCP X is choppy and that makes it difficult to work in FCP.
    My two part question is this:
    First, is there a way to lower my playback quality beyond just the two settings in the FCP X preferences for "Better Performance" and "High Quality"? Would this even help given the need for my files to travel via USB into FCP?
    Second, is the problem unrelated to my settings for playback quality - would acquiring a USB external HDD with an AC adapter allow for better speeds and therefore smoother playback in FCP X?
    What it all dials down to is: Is it the CPU and RAM on my MacBook Air that is causing choppy playback or is it the USB transfer and how can I improve playback?
    I'd rather not have to export a .mov file every time I want to check whether my cuts are being made properly - playback in FCPX is dropping frames like there's no tomorrow.
    Thanks in advance for the help!
    -Jack

    Hi Jack,
    USB drives are definitely a bottleneck, whether bus powered or plugged into the wall. Editing AVCHD (e.g., h264) footage takes a lot of horsepower as well.
    I'd advise you to transcode your footage to Prores (you can do this by selecting 'optimize media' either during import or afterwards in the event browser by choosing "Transcode media"). However, you might end up even having to use proxy media since the USB throughput still might not be enough. Proxy media is a lower resolution version using the prores proxy codec.
    Try these out with just one or two short clips and see if that helps performance.
    With regards to your second question, if you are using a 3.5" drive, I'd advise using AC power and not the bus. This isn't for performance reasons, it's more for hard drive safety reasons. A 2.5" drive usually doesn't need as much power, and is generally safe to be bus-powered (as long as you aren't using any other bus powered USB devices at the same time).
    EDIT -- if at all possible, upgrade your RAM. I don't know if the Airs allow that though. That would definitely make a difference.

  • Inserting Stills Into a Video Timeline Quality Issues

    Is there a best option of extension or description of stills to use when adding pictures to the timeline?
    I am trying to add a jpg file just as a still in the video and it loses a lot of quality when I drop it in. It is fine in the viewer. What am I doing wrong?

    Hey V
    The source is less than 1/3 the resolution of the eventual target resolution (1920x1080) so you must be doing a more than 300% blowup of that image in order to fit your target. That will account for some of the loss of quality you are seeing. Additionally, as Tom has alluded, the Canvas window in FCP is just a low res proxy view of your edit ... you need to see the rendered footage on a proper video monitor before you can be certain of the final quality.
    As for the dropped frames, FCP is trying to convert this low res PDF file into an HD video format in real time ... which is proving too much for your system. You'll need to render that section first for realtime playback.
    Hope that helps explain whats going on and why.
    Best
    Andy

  • Video Playback Size Issue

    Hello,
    I updated my iPad 3 to iOS7 yesterday and now all my videos now playback a larger size, so now titles, frames and images are cut off.
    Anyone else have this issue? Any idea how to fix this?
    Thank you!
    Tommy

    The AVCHD format is highly compressed and not meant for editing. The GOP format is very complex...that's how it can have such a small file size. But for editing, it needs to be converted to an editing format...like ProRes. Unfortunately, this means larger file sizes.
    You can edit with ProRes Proxy...but that is meant as an "offline resolution" codec. Meaning not full resolution, and meaning to be reimported at higher resolution later. All FCP offers is conversion to ProRes.
    DVCPRO HD is a lighter codec (but not lighter than Proxy), but the only way to have that option is to use ClipWrap2. And again, 8 streams of DVCPRO HD is not possible with FW800 connection.
    So either you get a faster RAID, or you deal with the offline/online workflow.
    Shane

  • Qosmio G40-108 - dvd/video playback quality

    Just bought the Qosmio G40-108 loaded with Vista Ultimate. Ead all the reports and went for the stunning display report. I am sorely disappointed with the quality of playback on DVD and avi (divX Xvid h264). The colors are wishy washy and not all that sharp.
    Compared to my 3 year old Toshiba mid range machine running WXP it is pretty poor. I have not messed about with anything.
    Am I missing something or is this the fault of Vista. I tried loading WXP but couldn't as it came up with the message "blocked" since WXP is a downgrade. Can anyone help?!! Please.

    I presume you are speaking about this other thread;
    http://forums.computers.toshiba-europe.com/forums//thread.jspa?threadID=29745&messageID=107523#107523
    Well, according to the second thread which you have posted the same video quality appears on another computer. So I dont think that your notebooks would malfunction.
    Regarding your XP installation;
    The XP installation cannot be finished because you need to install firstly the Intel Matrix Storage Manger which can be downloaded from the Intel page or from the Toshiba page.
    bye

  • Ipad - videos poor quality in ios7

    After upgrading to ios7 on my iPad then all my videos play in really bad quality - also the ones which are downloaded to the iPad. I have specifically paid extra money to buy high definition films and series and now they look as bad as standard 720p. really terrible resolution. What to do?

    Same here. I use SIRI in Germany and the quality of SIRI in GM was way better. Now the voice sounds more "robotic" like the SIRI voice in IOS 6
    Oh, a friend of mine uses IOS7 on his Iphone 5 and the voice-quality of SIRI is WAY better. I´m using a Iphone 5S... Can anyone confirm that this problem only exists on the Iphone 5S?
    Message was edited by: Sanny1977

  • TS1702 Recently my iPad is having connection issues with iTunes and the app store. I always get the message, "Can't connect to iTunes"...can anyone suggest a solution?

    I have tried everything. Wifi is working, I can use safari with no problems, I've tried restarting iPad, I've tried signing out then back into iTunes...and a reboot of my iPad. Nothing works!!!!  Oh and I checked for updates and everything is up to date.
    What is anyone's suggestion??? Need help please!!!

    See:
    IOS 6 App store crash: Apple Support Communities
    Try:
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Quality issues with Pre and the Touchstone, are you kidding?

    Hi there,
    I´m really pissed off Palm and the quality of their products:
    I got yesterday my third Palm Pre, first one had the oreo-effect (it was possible to move the slider arround 0.5 cm to the right and left), the second one had a problem on the display inside, (difficult to explain was looking like the display comes off the cover), and the third one has 6 pixels not working and the power button is shaking and it seems I will loose it in the next days.
    The Touchstone causes problems, if the battery is full, every 10 seconds it is starting to charge again. Thanks for that, my battery has now 250 loading cycles in one night. Had to use some tapes and put it on the stone and now it is working, but this can´t be the solution for that..
    Beside that, the webOS is funny and I really like it, but it is a shame. Apple did a lot wrong with the first iPhone, like missing copy&paste and MMS, but the Pre? One notification sound for SMS, Email, Chat, System sounds? Are you kidding? A 50,- Euro-Mobile can make it better. In 1.3.1 it is possible to select a ringtone for SMS. Great! And for Email? I don´t know if I got a SMS, Email, System hint or Chatmessage.. 
    And I found a really anoying bug right now: if the battery is empty, it looses the time, if the network time is set to off. So my Pre shows me 30 min in the past (actual time on the pre 22.59)
    Sorry, but this is not the right way for a come back..
    brasax
    Post relates to: Pre p100eww (Sprint)

    This is how you adjust the AirPlay speaker from your iOS device now. Not from the right of the volume bar in iTunes like in the past. hope this helps. Just above the camera and calculator icon on the bottom. My "iHome iW3 E7046D" is the chosen device.

  • Terrible video playback quality

    Hi all,
    I am tearing my hair out wondering why all my video footage looks awful when played back in QT. I have tried playing .dv .mpg .avi files etc. and they are all jerky and disappointing. Footage has been captured by both SD camcorder and DV camcorder; even uncompressed PAL DV looks bad. However, when this footage is burned to DVD and watched on my TV DVD player the motion is silky smooth. I have even tried deinterlacing the footage with MPEG Streamclip but even that looks awful! In addition, self authored DVDs that look fine on a TV look rubbish when played on the Mac. Ideas?

    Does it look bad AND jerky, or just stuttering?
    Make a 6 second long snippet of one of the DV files. Save it as a self-contained movie. Try playing that. Any difference?
    Now download VLC from videolan.org, play the same file and compare results.
    Now repeat the process with the Activity Monitor CPU graph running. My wild guess is the video is crushing your CPU.

Maybe you are looking for

  • Save query to file path

    Folks, I've setup a query and this query is stored to file. I've specified the path but is it possible to have the name of the file being the date? Regards, MdZ

  • Recovery Issue

    Hello Team, I did recovery using recover datbas***** until cancel. Mistake:- Gave wrong undo tablespace name, Error cam while recover:- disconnected forced, alert log says:- undo tbs not found. So, now i did resetlogs also and now when i do recover u

  • Delete from photo stream 5.01

    I have updated all my devices, reset photostream from iCloud, and turned off/on photostream on all ios 5.01 devices.  Now, how do I delete individual pictures from Photostream? Thanks, Ken

  • Suggestions for using multiple Accounts

    So my gf and I have decided to go down to one computer and just have different login IDs. This is working great except when it comes to itunes. Basically what I want is for us to have the same library, but thats it. I put all my music on my ipod, so

  • TS3694 Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!