Ipad 2 won't start due to password.  won't connect to itunes either...

Son, 12, received this Ipad for christmas.  Added a password.  Got one week of use, now it won't work.  "Ipad is diabled, connect to ITunes."  When we try to connect to Itunes, it says cannot connect because it has a password, but the ipad won't give the screen to insert the password. 

Follow the instrucitons in http://support.apple.com/kb/TS5376 and note to right click the installer and choose Run as Administrator

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