IPad 4 some parts of screen unresponsive

Ello,
Occasionally some parts of the screen is unresponsive to touch, such as hyperlinks, but if I move the page up or down then touch again it does. The address bar does something similar, no response when I type in an address, but then works if I click refresh.
Coincidentally, my friend has the same problem with her iPad Air.
any ideas?
thanks
JLM
ios 8
Smart case
Screen protector

Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
Note: Data will not be affected.

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My son has nothing but problems with his iPad Mini. It is less than a year old and it constantly freezes/crashes/glitches and parts of the screen are unresponsive. This happens while playing games, watching movies, surfing the net etc etc
The iPad has been in a heavy duty Survivor case from day 1 and has been very well taken care of - so I don't think it's a damage issue
I have tried numerous resets (just holding the 2 buttons) and have disabled every feature on the iPad that might be causing memory/RAM issues (?) all to no avail.
I haven't tried resetting to factory settings as I don't want to lose all the data on the iPad (mostly his game achievements and Minecraft maps that he has worked so hard on!!!)
SO - any suggestions:
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Cheers,
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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
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IPad 4 some parts of screen unresponsive

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