IPad Adobe Viewer Update?

I have just installed all the updates on indesign (folio tools) but now when I go onto the iPad to test it, I get a message saying go to the appstore to update? I have been to the app store and no updates are available, unistalled and re-installed still nothing?
Help?

I've had previous cases like that .. we do have some instructions to revert to older tools and basically re-publish the folio so that it is compatible with your viewer: see http://kb2.adobe.com/cps/917/cpsid_91785.html
Also note the new Viewer Builder allows you to create a compatible Adobe Content Viewer. By doing this, users don’t have to wait for Apple or other marketplaces to approve our new Adobe Content Viewer in order to preview content that has not yet been published, or is published as private for testing.

Similar Messages

Folio not showing on Ipad Adobe Viewer

Is the second time I have a folio not showing up on my ipad adobe viewer.
This has happened after i delete 4 or more articles from the folio, after deleting them it stops showing in my ipad viewer.
I researched here before and the solution was to check for the size, (that it was a size made for ipad) and yeah, i checked the size and the size is totally fine 768x1024
but still doesnt appear.
what I have to do is to create a new folio and click "copy to" each article to the new folio (from the old one), but the option copy to has to be done one by one, which is very annoying and time consuming. Once all articles are copied the new folio shows up but the old one doesnt.
Anyone knows why this happens? how can it be solved faster?

i had this problem once, in the folio producer have you given the folio a name, number and description?
also in the viewer on the ipad they are not nessecarily in the right order - so scoot about on it
if all else fails, delete the folio and re-upload, we had a glitch once and the only solution was to re upload
Tim

Desktop Viewer and iPad Adobe Viewer conflict on video previews

Steps:
Place .mov file in InDesign layout. Ignore the warnings about .mov file not for SWF output, only PDF. Be sad there is no poster.
Place .f4v file on same page in InDesign. Be happy that there are no warnings. Be happy there is a poster.
Use desktop Content viewer to preview the page. The .f4v file plays as desired. Image moves with controller. The .mov file controller moves but there is only a black screen, no image.
Use Adobe Viewer on iPad to preview the page. The .f4v file is a static picture with no video controls or images. The .mov file plays but there was no poster.
I was told that the desktob Content viewer is only for the most "raw" previews of the Overlay effects, but it seems that this is not quite correct. If you go by what the Content viewer shows you would not place the .mov file.
But if you place what does preview in the Content viewer, the .f4v file doesn't play on the iPad.
Based on what the desktop Content viewer displayed, I thought the only format that would work on the iPad would be the .f4v. But given the love between Apple and Adobe regarding Flash that didn't seem to be possible.
I've had someone else confirm these findings.
Any thoughts?

Sandee,
You're best sticking with .mp4 files, at least for now.
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c73657495129f66e490f-7f fb.html
"Supported video and audio files you place in InDesign play when tapped in the Viewer. For video files, use a format that is compatible with Apple iTunes, such as an MP4 file with h.264 encoding. For audio files, use MP3 files."
http://indesignsecrets.com/picking-the-best-video-format-for-digital-publishing.php
"What is the best video format to use for most digital publishing output? Surprisingly, there is usually one answer—H.264 files. H.264 files are the most widely supported: Adobe InDesign CS 5 and 5.5 let you place them, and you can control their viewing with the Media panel. They are supported in Adobe Flash Player, and they are embedded into Acrobat 9 and X, and Reader 9 and X. Apple has supported the format on its very popular devices (iPad, iPhone and iPod Touch), and it’s equally viewable on Macintosh or Windows computers. When you view videos on YouTube, Vimeo, or other sources on the internet, you’re viewing H.264."
Andrew

Slideshow showing up perfectly on desktop, not on ipad Adobe Viewer

Hi There,
I am creating a folio in indesign.
On my first page, I have made an image appear using the slideshow tool. I have ticked 'cross fade' with a speed of one second, and the text is appearing the way it should on both desktop and ipad.
On my second page however, I allocated the same settings to an image, and although the cross-fade function works perfectly when I preview my second page on desktop, when I view it on the ipad it appears quickly and doesn't fade in like I want it to even though cross-fade is ticked.
What could be the problem?
Kind Regards,
Jillian

Hi Bob,
I've been investigating this issue in the meantime, and I think it is actually a problem with Content Viewer on my Ipad. I was viewing my folio on an older version of content viewer, and not only was the issue with the cross-fade happening, all of the text appeared out of place (overlapping images etc.)
I then downloaded the latest update of content viewer from the app store, and now I can't open my folio. It appears in the library, but when I press view, nothing happens. I've tried restarting the ipad but this doesn't work. I am also having this issue with other folios in the library that were created within the last 2 months, however folios that were created earlier in the year open and I can view them and they function perfectly. Any clue as to why this would be?
I've attached an image of the version of folio producer tools that I am using (updated 2 days ago.)
Jillian

Scrollable Frame issue on iPad 'Adobe Viewer'

I'm wondering if anyone else has this issue when previewing a folio with the iPad viewer.
The issue is when I have a full (or even part) page scrollable frame on a page and once I have vertically swiped/scrolled to the end of the scrollable frame, then the next vertical swipe seems to stick much more than usual and requires a much longer/sustained swipe to get it to move on to the next page.
This issue is only occuring when previewing a folio on the iPad viewer. It behaves as expected (short normal swipes) when previewed on the Desktop 'Content Viewer'. It also behaves as expected when simply previewing from the Folio Overlays panel – both on the Desktop viewer and iPad viewer. It also behaves if I import the article as PNG format into a folio, however I am requiring vector quality/display for this project so can't ignore the issue.
It also does not fix the issue to select 'raster' rather than 'vector' in export options within the 'scrollable frame' folio overlay panel.
My first thought was that maybe this is just a quirk of the iPad viewer, but the fact that the behaviour works in most other scenarios has me guessing. Maybe i am missing something somewhere which may explain this. I see the use of Scrollable Frames in this manner within many apps (in vector/PDF) without experiencing this issue, hence why I am leaning towards it being a quirk of the viewer when as a folio with a PDF scrollable frame.
I am using the latest viewers (Desktop and iPad app). The folio's tested trying to resolve this issue have been in both v26 and v27. Using InDesign CS6 on Mac. Same issue happens whether iPad is horizontal or vertical.
Please let me know if you need any further details on my setup or what i have been testing if that will help.
Thanks
Ross

i had this problem once, in the folio producer have you given the folio a name, number and description?
also in the viewer on the ipad they are not nessecarily in the right order - so scoot about on it
if all else fails, delete the folio and re-upload, we had a glitch once and the only solution was to re upload
Tim

Still having trouble with Adobe Viewer

I'm still having the issue that when I have multi state objects, (state 1 is off the page, state 2 is on the page) the hidden state (state 2) is showing up on the iPad Adobe Viewer when you click the |||| icon from the menu in the upper left corner. In the overlay creator panel 'tap to play/pause' is not checked. 'Cross Fade' and 'Hide before playing' are checked.
Any help would be appreciated!! thank you!

What I was able to determine: In the Oject States where all the states are listed. The State where there is no object in view needs to be listed first. (doesn't matter what state number it is, just needs to be first in the list) When I did this for all my MSO's there was no viewing problems!! Thanks for leading me down the right path. much appreciated!

Adobe Viewer iPad App update

Hi,
I create a new folio file with a retina size. I am able to push this to the serverand the app is telling me there is a new one available. As soon as i click on download the app tells me it requires a new version of the app, and to download it on the app store.
Is this updated version coming soon? because there are no updates on the app store.
I am currently running Adobe Viewer 2.4.0.

Pro users can build one, too.
Bob

Adobe Viewer App ipad Bug?

I use the Adobe Viewer App on an ipad4. After the latest update the folios which i download and view are fe. after an hour away when i put the ipad an standby. I always have to download the issues again. But if i go to the settings/delete issues it shows still the downloaded issues.
Any solution?
Best jan

This is a known issue in the current release of the content viewer. It will be addressed with an update next week.
Neil

Folio issue - not showing in Adobe Viewer iPad 1

I have a Folio created at 1024 x 768. It is loaded through the Folio Builder and everything is filled on in the Folio Producer.
When I log into the Adobe Viewer on an iPad 1, it does not show up.
My Adobe Viewer is up-to-date.
The Folio is created for Viewer 20.
Our Branded Viewer is updated to Viewer 20.
I also have another version uploaded at 2048 x 1536, it shows up in the Adobe Viewer on iPad 3.
Anyone have any ideas why is will not show on an iPad 1?

I am not sure exactly what happened. One of the articles imported, but it wqas scaled down 50%. Due to the size difference it would not load to the Viewer.
Reloading into the Folio did not work. I created another Folio with that article, loaded it. Then I copied from one folio to another in the Folio Producer.
Go figure?

IPad 1 and Adobe Viewer Conflict

Hy there,
I am at the last steps on publishing an Adobe DPS Single Edition App, to Apple.
As i have tried to update the version of the Adobe Viewer on my iPad on the App Store it was rejected, informing that my device only supports up to the System Version: 5.1.1.
1) Can i expect any version of the Adobe Viewer to work compatible with my iPad 1, using a Folio created with the latest version of Indesign and Adobe DPS as a creative cloud subscriber?
I already have the Development ipa file from DPS App Builder downloaded to my Mac and as i try to sync my iPad to run the development App it is also rejected due to system version conflict .
I really need to make the final tests before publishing to Apple as the client is waiting.
2) Do you have any suggestion for a solution on my topic?
Thanks a lot,
Alex

Very very bad news... this has created a big trouble to me because I told to a customer that I was able to create app for Ipad 1 ...
Actually when I read this information I understand that you are talking about APP (and what is a "single edition app" ???).
R28 DPS App Builder will create V28 and V27 apps. Will the V28 app not work on iPad1?
Correct. With R28 DPS App Builder, you can create a V27 app that would continue to work on iOS 5, and thus, on iPad1. Adobe DPS will certify this V27 app on iOS 7 as well. However, this app will neither take advantage of the significant UI upgrades that Apple has made in iOS 7 nor the AirDrop feature.

Adobe Viewer iPad Error - with iPad Screen Grab

I've followed the tutorial to create a interactive publication:
http://help.adobe.com/en_US/digitalpubsuite/tutorials/digitalpubsuite_tutorials.pdf
I installed the Adobe Viewer on my iPad and signed in. I can see the "City Guide Monthly" publication as an icon in the viewer but when I then click on the Download button I get an error as shown in the screen grab below. Any ideas why? It all previews fine on my Mac.

The Viewer on iTunes has not been updated yet. This an Apple issue since they take forever to approve everything.
You'll need to wait a bit until they get around to it.
BTW, there's dedicated forum for DPS. Please post follow up messages there.
Bob

Adobe viewer crashing on ipad

My DPS presentation quit unexpectedly from the Adobe Viewer app on the ipad.
I notified that it's happen only in my article that contents a lot of multi-states objects and buttons in the same pages. In 3 pages, I made about 20 buttons creating 20 pop-up window (multi-states objects) and each state has 2 buttons inside. (one linking to a page in the same article an one other to close the pop-up window.) All the fonctions work but then crash after 4 or 5 times activated. Every pop-up window links to a different page in the article. My presentation has about 60 pages. (each contents a link to come back to one of the 3 pages and 2 others to a page in a different article of the folio -navto:// )
Does my article's page content too much links? Too much buttons?
Does Adobe Viewer application can support that much interactivity in a same article?
Are there a maximum pages for an article?
The format of my article is in PNG, is it better in PDF? Can it be the problem?
I'm looking for a solution, I have tried a lot of things but each time it's crashing again.
Thank you or your help!

Hi Neil,
Thank you very much for your answer. Finally I found the problem, and it wasn't about the number of links, overlays or buttons. Good news, the Adobe Viewer can support all of them! Maybe iPads are more performant than we expected!
The problem that caused the inexpectedly quitting was in my overlays. My presentation contents 3 pages as a repertoire of logos that links to a page of description of each of them. With my pop-up windows, I created a mask in transparency that covers all 3 pages by making a rectangle 3times the size of a regular page. Don't know if you understand.. ?! But the point is: it's not possible to create an overlay that interracts on multiple pages on the same time. The overlays had to be inside the workspace, 1024 X 768px in the iPad's case.
Also, I tried to import as PDF instead of PNG, but it created a blur when I arrived to the linking page on the article. PNG is probably better.
Thank you again for your help!!
JF

HTML Article performance issues in Adobe Viewer on iPad

I have created a HTML Article using DPS but when I come to view it on Adobe Viewer in iPad the content does not scroll smoothly and the content is cut off and cropped (the whole page is not displayed), it is very judery and struggles to render the HTML below 'the fold' so to speak.
I have tried both options for importing HTML into DPS and both have the same performance/lag isuues.
I have a video in my HTML that seemed to be causing an issue where the video streaming was struggling to be pulled through, so I have treid YouTube and Vimeo video streaming and the performance/display issue is not resolved. I then tried embbeding an mp4 directly using HTML5 to see if it was a connection/bandwidth issue and the problem still exists. However the videos do play, its just the fact that the container is cropped in half.
Sometimes the whole HTML article renders but then when you swipe back up the page it struggles to render the content above? Also then when you swipe back down the page the content is also cropped that was visible before?
I have reviewed every available discussion on the Adobe Community and other resources but all the fixes mentioned do not have any effect.
If anybody can assist or has been experiencing the same issues any advise would be welcome.
Oh, the HTML Article contains some JS too, it does function correctly but I was wondering if JS causes problems? Just a thought.

Well, I think I may have found the answer so I thought I would share with the Community incase anyone else experiences the same type of issues.
After testing another peice of HTML that also included video streaming and heavy JavaScript, I narrowed the issue down to my JS. I had two Nivo Slider Carousels that were the route of the performance issues.
The other test HTML Article scrolls smoothly and the video pulls in as intended, although once in a while there is a slight delay in the page scrolling up and down but this is hardly noticeable.
I hope this may be of some help to other's in the future?

Problem with "small black line in right margin" with Folio Builder / Adobe Viewer in Ipad. Id CC.

Hi there,
When I create a Folio Builder and I check my Id project in the Adobe Viewer (It happens in the Ipad App and in the Desktop Viewer), I can see a black line in the right margin (maybe 4 px). And I can't adjust my background (It's an object with a colour) to use the "full resolution available for the app in the ipad", and yes, I'm using rules and I can see that my background object it's 1024 x 768. I have tryed several projects and upgraded the project to the "30 version".
But I'm a new user with ID/DPS. So, is this a reported bug? Or I'm doing sth wrong?
And for me, the most important question, will this problem be solved when I send my project to the applestore and DPS transform my Folio to the Store? Or what I see now it's what I will see?
Thanks!

Sorry! I have found an answer here in the discussion:
http://forums.adobe.com/message/5835960#5835960
So, the problem will be solved in the final app, and it's just the scroll in the Viewer.
Thanks!

My maps are not showing buildings with clarity. They have no color. It's like my maps are outdated but my ipad is fully updated. I can't get the option of views in my ipad

My maps are not showing buildings with clarity. They have no color. It's like my maps are outdated but my ipad is fully updated. I can't get the option of views in my ipad. Like the downtown view and stuff. Please help.

What locations are you seeing these "problems"? If the satellite photos are older or not as clear, you may see some of what you describe. Take a look at one of the major cities and see if they are also appearing as you describe. Someplace like New York, London, Paris. Those are among the cities that seem to be updated most frequently.
Incidentally, the maps are web/cloud based and not contained within the maps app on your iPad, so regardless of the version of your app, you will still get the most current map available.

IPad Adobe Viewer Update?

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