IPad Air 2 Freezes

While viewing Email, my iPad Air 2 suddenly freezes. Current version 8.1.2. Model MH2N2LL/A

(A) Try reset iPad
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
Note: Data will not be affected.
(B) Close all apps in the multi-task window
1.Double-click the Home button.
2. Swipe the app's preview up to close it.
3. Preview will fly off the screen.

Similar Messages

  • Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

    Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

    iPad running slow? How to speed up a slow iPad
    http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
    If You Think iOS 7 Feels Slow Here’s How to Speed It Up
    http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
     Cheers, Tom

  • My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am un to date on the OS also.

    My iPad Air always freezes during FaceTime calls using wifi. I switch to my iPhone 5c on the same wifi, and it never freezes while I'm sitting in the same location. Is there maybe a setting I have that is causes this? I am up to date on the OS 7.1.1. Video and audio is froze on my end, only video freezes on the other end. It doesn't make a difference who makes the call either.

    No, there isn't any setting that you are missing. Have you tried force closing FaceTime, and resetting your iPad?
    In order to close FaceTime, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
    If that does not make a difference, you could try resetting all settings, if you reset all settings you will have to enter all of the device preferences again in the settings app. That takes some time to accomplish, but you will not lose my data, media, apps or anything like that. Settings>General>Reset>Reset all settings.
    If that doesn't help, the next step would be to restore the iOS software. Backup your iPad first, restore the iOS, then restore the backup.
    Use iTunes to restore your iOS device to factory settings

  • I have iPad air, screen freezes after FaceTime call and cannot get back to home screen, have to power down and turn back on to get back to home screen.  What am I doing wrong?

    I have iPad air, screen freezes after FaceTime call and cannot get back to home screen, have to power down and turn back on to get back to home screen.  What am I doing wrong?

    Hi RWD2,
    Welcome to the Support Communities!
    To resolve your issue with Facetime freezing when you end a call, I would try the first three steps in the article below. 
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Resolution
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If you are using Wi-Fi, it may be helpful to try these troubleshooting steps as well:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398?viewlocale=en_US
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings including previously connected Wi-Fi networks and passwords
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/HT4199
    I hope this information helps ....
    Have a great day!
    - Judy

  • Why does my iPad air keep freezing, it's only 2 days old

    I have an iPad air that I was bought for Christmas. It keep freezing a few times a day, can anyone tell me if they have experienced this, what I am doing wrong or how I can fix this.

    It's not turning on at all, it turned off and won't respond to any buttons. I've tried to charge and all it does it turn on to the apple screen than turn back off, and does this the whole time while on the charger. I tried recoverying it through itunes also, and that didn't work either.

  • IPad Air App Freezing

    My wifes iPad air Facebook app keeps freezing everyday have to delete the app and download it again in order for it to work

    Hiya. Does this happen with any other app? If it does you may want to restart your iPad. However, if it is just that app, it may just be a problem on the app. Check for updates on the appstore, or write a review of it on the AppStore saying it constantly crashes. You may find others have the same problem.
    Hope this helps.

  • IPad Air 2 freezes from time to time

    I had an iPad Air (1) for a year or so .... it never froze up. I moved to a new iPad Air 2 when it came out. It freezes up from time to time. Maybe a couple times a day, then I might go day or so when it doesn't freeze, and then it will do it again. The screen just freezes. I have to reboot it each time it does this. And there's no discernible pattern to what might be triggering it. It can happen in any app, or when I tap on any app.
    I know I can try doing a restore (I'd rather not... I really hate doing that... takes forever). I'll do a restore if this becomes a real problem. It's interesting that for the year I owned the iPad Air (1), it NEVER froze -- it was rock solid. In the couple weeks I've had the iPad Air 2, it's freezed up on me probably about 10 times. I'm hoping that perhaps an update will address this (unless, of course, I have a lemon).
    I'm wondering if any one else has encountered this.  Thanks....

    Same issue here. Have had it since Oct 24th and its happened about 4 or 5 times. No pattern or sequence of events just completely freezes. Only fix is to reboot using Home button and power switch. Hopefully the freeze is captured in the logs and sent to Apple (if you've allowed this in the settings) and Apple are aware of the issue. I've seen a few posts on various forums with similar problem and even a Youtube video showing the exact same problem.
    I hope it can be fixed with a software update !

  • Ipad air 2 freezes all the time....can't open apps or type

    my ipad air is virtually unusable. it freezes all the time when i try to type. i have rebooted, both hard and soft, i have turned off predictive type. but nothing helps. also when i try to open an app i have to tap super hard in order to have it open; any app.
    called apple but they try to make me be the culprit. this has to be the worst ipad ever. and apple's support is appalling .
    any suggestions? anyone else having the same issues?

    ok, so i was on phone with apple support 2x. problem still not solved. i did two "restore to factory setting" no problem solved. i have found however the major culprit and hope that this will be addressed in future update of ios8.1: my personalized keyboard shortcut were freezing up the typing ability on keyboard. so i deleted all of them. a little better. not freezing nearly as often. however, the typing is still cumbersome as its lagging behind big time. so have to go over everything i typed or tried to type again, correcting everything.
    i dont believe its a true hardware issue i am leaning towards a coding trouble on a broader spectrum.
    anyone else experiencing this annoyance?

  • IPad air newsstand freezes

    When I try to close newsstand it hangs and I have to switch off and back on again to unfreeze it....any ideas how to make it close with pinching gesture?
    Thanks!

    I realise now that this is not a problem specific to iPad Air but is a feature of the iOS7 operating system.  There are plenty of other people with the same issue on these discussions.
    Pressing the 'Home' button does make Newsstand close, but it took me a while to figure out how to do this.  Click it too hard and Siri appears - press it too lightly and nothing. So if you have the same issue, experiment and hopefully you'll find that you can close Newsstand and get back to the home screen.
    Sounds like a bug with iOS7, so don't forget to report it to Apple!  The more people who do this, the more chance it will be fixed pronto.

  • New iPad Air keyboard freezes, unresponsive and nightmare? Any solutions? I have reset didn't fix it

    New IPad Air 32GB. Keyboard is intermittent and not accurate. I can't press the auto correct spellings or move the cursor to desired place in a sentence. Works sometimes and then not at other times. Very frustrating. Any fixes? I bought a Anker Bluetooth keyboard and used a few times. I have a thin screen protector on, could this cause the issue? Help thanks.

    Does your iTunes account have current payment information? 
    An expired credit card date will prevent even free Apps from going through.
    Is iTunes up to date?  11.1.1 is the current version.
    are you getting an error message?
    Have you checked iTunes Purchases?  Apps may not download, but are hung up in the cloud because you haven't done updates.
    Do you have enough space on the iPad?

  • IPad air is freezing when switching on WIFI

    Hi everyone,
    I dont know if is related to the latest update to 7.0.4 but I have a strange problem/issue:
    - after a period of sleep when I try to switch on the Wifi connection from Control Center - nothing happens - my Ipad doesn't connect at all
    - in same time if I go Settings - Wifi - it just freeze there in the Settings menu without showing the wifi screen - I must 'kill'/close the Settings from all apps running to go back
    - to solve the problem: I must restart the iPad
    - another info: in the Diagnostics & Usage screen I have a lot of crashes like 'stacks+PReferences-2013-12-27-xxyy.plist' entries
    Any help will be highly appreciated.
    Thanks,
    Catalin

    It's happen again - aftewr 1 or 2 weeks after reseting Network settings - the same issue appear: not able to connecct and wifi and Settings - Wifi screen doesn't appear (Settings is freezing on previous screen).
    The only solution: to restart my iPad.
    Any hints?

  • IPad air 2 64 gb wifi

    the iPad air 2 Freeze. And i can't do nothing.
    it is verry annoying. Never have this on iPad air and ipad 2
    have the newest software on the device.
    try everyting yet. Restart, new installation.
    Any soluties for thuis problem?

    Your signature says iOS 8.1. An update was recently released to iOS 8.1.1. This may solve your problems. I suggest you update to iOS 8.1.1 then test your iPad again. If it still has problems make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • To Apple: Please fix iPad Air Wi-Fi Bug

    Apple,
    Please fix the iPad Air's Wi-Fi bug that has been in the IOS 8 operating system. This bug is causing the iPad Air to freeze constantly inside Wi-Fi-enabled apps and Safari. It is also causing settings to freeze constantly when going to get connected to the Wi-Fi. The best way to fix the freezing and connection problem is by restarting the iPad every time it loses connection and freezes.

    Hi SweeseM,
    If you are having issues with your iPad becoming unresponsive when using Internet applications, you may want to try some things to troubleshoot.
    First, quit all running applications and test again -
    Force an app to close in iOS
    Next, I would try restarting and if needed resetting the iPad -
    Restart or reset your iPhone, iPad, or iPod touch
    If the issue is still present, you may want to restore the iPad as a new device -
    How to erase your iOS device and then set it up as a new device or restore it from backups
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • My iPad air keeps crashing and freezing when browsing the internet . Please help :(

    My husband and I updated to the new OS. Now our iPad Air's keep crashing and freezing whilst browsing the internet.  We have done a reset and swiped away pages but nothing is helping. Its very frustrating Can anyone help? Thank you Jo

    Please tell me that it has NEVER been jailbroke.  If it has not been jailbroke, here are some standard repair procedures:
    First, confirm that this is what you did for a "reset."  Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, since you have IOS-7, read this.

  • IPad Air with iOS 8.02 freezes and blue screen appears. What should be done ? Why is this happening ?

    IPad Air with iOS 8.02 freezes and blue screen appears. What should be done ? Why is this happening ?

    If nothing else works, you might try this one. It has worked for many others ...
    Use iTunes to do a reset to factory default condition. Always be sure to do your backups before fiddling with your iPad. You might do both the iCloud and the iTunes backup, just to be sure!
    Back up and Restore your iOS Device with iCloud or iTunes
    http://support.apple.com/kb/ht1766
    iTunes: About iOS Backups
    http://support.apple.com/kb/ht4946
    Use iTunes to Restore your iOS Device to Factory Settings
    http://support.apple.com/kb/ht1414
    Various issues from many different users have been solved by this. I've lost count on how many have been helped by this, so far. But, it doesn't mean EVERYONE will be helped, but I've seen a whole lot. You can only try and see ...
    iPad 2 and iOS 8.0.2 Problems
    For all iPad 2 owners, this is an important solution for you! These problems result from long-term use, continuous upgrades, corrupted files and various glitches that happen over this long term use. You just need to get your iPad 2 back to FACTORY FRESH CONDITION to start out clean!
    Here's one person's solution which will help a lot of iPad 2 users!
    keithfrommariettaOct 12, 2014 3:25 PM Re: IPAD2 very slow after IOS 8 upgrade
    Re: IPAD2 very slow after IOS 8 upgradein response to pacoKAS
    SOLVED:  IOS 8 Issues on iPad 2:
    I just returned home from a visit to the Genius Bar. Like you and many others, when I upgraded my iPad 2 to IOS 8, it became practically unusable. It was VERY slow, lagged whenever trying to to do anything. Lots of screen freezes and apps spontaneously crashing. I was convinced that the processor on the iPad 2 just couldn't handle the new IOS and I went in to see about restoring to IOS 7.
    Thankfully, I was hooked up with a very sharp guy at the bar. The problem is not with the OS, it is with it being an *upgraded* OS. He used the analogy of when you had an older Windows computer and how over time (and over upgrades), they just tended to get slower and slower because of all of the garbage that was carried forward in the upgrades. At those times (and if you've ever had a Windows computer, you get this), the only thing that would speed it up would be to wipe the machine and do a fresh install of the current OS and then reload your apps, and the viola, everything would be fast again. Well, it turns out that IOS can suffer the same problems.
    THE FIX:  FIRST, be sure you have a current iCloud backup of your device.  Connect your iPad to a computer that has a clean fresh copy of IOS 8 on iTunes (this is best done with a computer other than the one that you sync your device to because you DO NOT want to restore it from a back up just yet). Ideally, if you do this at an Apple store you'll be assured of the right version there and someone to answer any questions you might have along the way. You then hold the power and home button down to hard-reset the device and continue to hold them down until it reboots into recovery mode. You then follow the instructions on the computer to reinstall the OS on the device (which wipes everything from it and then reinstalls a clean copy of it). Once this is done (which only takes about 15 minutes), your device will reboot and ask you to set it up. Answer the questions about language, location, etc. and continue until it asks you to log into your iTunes account. Once you do that, it will ask if you want to either 1) Set it up as a new device, 2) Restore from iCloud, or 3) Restore from iTunes. Choose (2), restore from iCloud. This will ensure that it brings down "clean" copies of all of your apps and preferences rather than the potentially corrupted ones that might reside in your iTunes backup. That's it! It will take a few hours depending on how much data and apps you have, but I am happy to report that my iPad 2 is now running IOS 8 and it's running as fast as it ever did when it was brand new!
    To sum it up, this process 1) Wipes your device and the garbage causing your problems, 2) Loads a clean and bug-free version of IOS 8 to your device, and 3) restores your apps and data so that it looks just like it did before the wipe, with the exception that it works now!  :-)
    Note also that by following this process you don't have to go through the painful and laborious process of reloading all of your apps, data and/or settings. iCloud takes care of all of that for you.

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