IPad Air 2 PM rejected

Yesterday, around 2:30PM I drove to the local Best Buy.  I went in to pricematch the iPad Air 2 promotion that was going on, where you get a $50 gift card with the purchase of any iPad Air 2.  8 days prior, I'd purchased an iPad Air 2, and per the Best Buy Price Match policy, I expected to be able to bring in a receipt and walk out with a $50 gift card.
I went over to the Customer Service counter and explained my request.  I gave them my receipt.  The person at the counter was new, and was unsure of how to accomplish that or whether this was allowed, so they called over someone more experienced.  2nd person came over, and looked over my receipt.  To be fair, my receipt is sort of complicated for this transaction.  I'd saved up Reward Zone certificates for months prior to purchase.  I accumulated coupons to use on the purchase (I used a Mover's Coupon and a $50 off coupon from trading in my iPad 3 to Best Buy), so I patiently waited as they looked over the mess of deductions on the receipt.
They then said they were unsure if I could, since there was a trade-in coupon used on the transaction.  So they went off to ask someone senior.  I waited patiently while they went over and talked to a 3rd person, a manager.  After a couple of minutes, I walked over to them and asked what's up.  They rejected my PM request due to the use of a Mover's Coupon.  I thanked them and left.  I didn't have time to argue that this isn't an issue for people buying iPads right then (as I read on multiple online forums), nor did a coupon dequalify purchases from promotions (again, from multiple forums, I read people able to get this PM).  I've learned that you only expend time arguing with managers if you have the time and documentation, and I lacked both time and documentation, which would require another Mover's Coupon.
So I come here, hoping a moderator can assist me.  I wasted the better part of an hour just making the trip, and had to leave quickly so I could make it to a friend's party.  Had I the time, extra coupons, and RZ certs, I would have just bought another iPad then and there to get the deal.
-Proud CAGer.
Solved!
Go to Solution.

Hey Keen,
Sorry for the disappointing experience, and you should have been given a definitive reason if this price match request was rejected by one of our stores. I’m not sure if these coupons can be combined or not, but it is correct that price match requests are not valid on free gift card offers.
I would like to see if there is any action I can take to resolve this for you, and am sending you a private message. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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