IPad Air 2 Touch ID

Hi Moderator,
I have an issue with my new iPad Air 2 Touch ID.
When setup my new iPad Air 2 with the touch ID and it works well for 3 days and suddenly on the fourth day, my touch ID just disappear.
I try to register it again and there is an error message telling me "Fail to connect touch ID".
Is this a faulty touch ID?
I bought it last Friday 14 Nov 2014.
Regards,
Steven

Hi Bobseufert,
Thank for the advise.

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Ipad air 2 touch id not working when plugged in

A very strange problem tonight.
After work, I grabbed my iPad Air 2 which was plugged in to the Apple Charger next to my chair. Touched the home button to open it - nothing happened. Tried again. Nothing happened. Entered the code and the IPad Air opened.
After dinner, same thing. Touch ID did not work with any of 3 fingers. With the code - it opened. So, I decided to delete and redo the finger scans. Turned off - no change - Touch ID not working.
To get a better grip, I unplugged the Apple charger. Viola! Touch ID worked. Plugged it back in. Touch ID stops working.
Powder off, power on. Touch ID works unplugged but not plugged in. I have done the Reset All Settings. No change.
At a loss. This is not a 3rd party charger - it is the Apple one that came with the iPad Air. Anyone got any ideas?
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Make sure the usb wall adapter is from Apple too.
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IF you use both apple wall adapter and lightning cable
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hopes this helps

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Message was edited by: Devin Vanassche

Hi,
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cptmo wrote:
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Please do not go to the trouble of restoring.
And read the manual...

IPad Air 2 Touch ID

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