Ipad air booting problem

My ipad air worked great for a day and then got stuck going back and forth between the apple logo that comes up during a reboot and the little spinning circle. When I connect to itunes it says to enter the passcode, but the passcode entry screen never appears. It is stuck in this loop. i have tried to hold the on/off button and the back button simultaneously but it just continues to switch it between the two screens described above. How do I get past this?

update: i connected the ipad air to itunes but held down the home button while i plugged the lightning connector to the ipad. I held the home button long enough to get the graphic of the lightning connector pointing to a device. then in itunes i was able to do a factory reset. but I had to do this twice in succession to get it to take. then i did a restore from the cloud and everything seems to be working now.

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      Hi John,
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      Hi John,
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    Whilst I know it's not right as OH's iPad 4 has never done it (that's why I felt something was wrong with mine), I was prepared to live with it just in case as in your experience, changing it would bring the same problem or other faults that some say they have with the Air.
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    I hope your new replacement will be ok, if not then I think it could be something to do with some batches have this problem some don't or that it is peculiar just to the Air iPad though the staff at the store don't think it is.....
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    all the best
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  • Ipad Air apps problem

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  • Ipad Air 2 probleme connection wi fi

    Bonjour,
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    Not quite like what is being reported here, but close enough I suppose.
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