IPad air internet problem.

My iPad air connects to airport extreme but can not connect to internet.  My iPhone4 is also connected to the same router but have no issue connecting to net.  My MacBook Air behaves the same way as my iPad air.  I have rebooted the router already, reset my network setting on my iPad, restarted my ipad and Mac book air... Nothing seems to make this work?  All this strted after a recent update for both devices....Hmmm
I am also having this issue with my 3G connection.  Connects to 3G but can not browse...HMMMMMMM

Hello harry MK
Check the router settings to ensure that they are using the recommended settings for both Mac and iOS devices. I have also provided troubleshooting for Wi-Fi on both Mac and iOS devices.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Regards,
-Norm G.

Similar Messages

  • TS3899 I HAVE IPAD AIR HAVING PROBLEMS WITH EMAIL DELETING AFTER A SHORT TIME WITHOUT COMMAND CAN YOU HELP

    Q. I have an IPAD air having problems with my email deleting after a short while without command.

    I've had issues like this before.
    I ended up having to call my provide to reset the connection, which worked for a while, then quit. i then took it into my provider for a new sim card and had the connection re-established again. I haven't had issues since.
    hopefully for you resetting the connection with your provider will do the trick and a new SIM card wont be nessesary.

  • IPad air reboot problem

    Are lots of people meet the new iPad air restart problem? I have met it several times since I bought it a week. Any solution can avoid it or should I go to  store to change a new one As this is a really annoying problem.

    While I am using a application like safari, the iPad just restarted. Probably it wasn't a really restart because it just took a seconds and the a white screen with an  in the middle came up just like usually turn on the iPad  and back to lock screen and any application I was using were closed after that.

  • IPad Air charging problem

    Hello, i got ipad air 2 days ago and i wanted to charge it now but i got error message "this accessory may not be supported" )I AM USING ORIGINAL CHARGER) i tried to google that problem but nothing works! :(

    if it is new, take it in and show them.   You might want to borrow a different charger and a different cable just to see if that is the issue.

  • IPad air syncing problem of video

    When sync the photo and video from PC to iPad air, the video only shows just a photo in the iPad air, can't play. But iPad 2 is no problem.
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    Since these same songs will sync to your other Apple devices, that would rule out the songs being in the wrong format, or any other issues with the way that they were ripped.
    Your iPad charges from the power socket normally and connects to iTunes OK, so that rules out the cable. The USB ports on some computers do not supply enough power to efficiently charge the iPad and while the iPad may in fact be charging, you will see the "not charging" message.
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  • Ipad air Skype problems

    Bought an iPad air today and am trying to download skyp but having no success. Went to the apps store and still not able to download.  Any suggestions?  i am connected via WiFi and was able to download other apps with no problems.  Therte is no skype icon on my iPad Air

      Hi John,
    Thanks for your input on this one. I took the iPad to the Apple store and a very helpful chap did a restore for me at the shop. He said it wasn't right to do what it did (switch into sleep mode) immediately after powering on without even being able to get to the slider "button".
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    Whilst I know it's not right as OH's iPad 4 has never done it (that's why I felt something was wrong with mine), I was prepared to live with it just in case as in your experience, changing it would bring the same problem or other faults that some say they have with the Air.
    If I want the slider screen to stay up what I tend to do is, several seconds after switching the iPad on, I press the Home Button a few times and the activation page then stays on screen. No big deal really and as (so far) everything else has been going ok (still not sure about battery but others think it's alright), I'd rather put up with this than encounter different problems.
    I hope your new replacement will be ok, if not then I think it could be something to do with some batches have this problem some don't or that it is peculiar just to the Air iPad though the staff at the store don't think it is.....
    I'd be interested to know how you get on so please post back to let us know. Thanks for telling me about your experience, will look forward to hearing from you again.
    all the best
    Treesa

  • Ipad Mini - Internet problem - IOS 7.0.4/7.0.2

    Just made the upgrade to this new IOS 7.0.4 and suddently my ipad mini started to having problems with the wifi connection.
    I  am completely dissapointed with Apple and this new IOS 7.0.4, why  releasing it if wasn't ready yet?? My ipad mini was fine till today,  now i made this new upgrade and i simply don't have access to internet. It keeps saying "Safari cannot open the page blabla because your ipad is not connected to the internet. When in fact he is, and it has signal connectivity. Also keeps saying connection timed out, obviously.
    I have downgrade it to the IOS 7.0.2 throught Itunes and now he still has this wifi problem. Great job Apple, i am very happy.
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    There is no solution right?
    Thanks

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
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        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
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    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
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    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • IPad Air update problem!!!

    Hi. I have new iPad Air 16Gb. I pressed check for Updates. While updating, now I see Black screen with Apple logo and white line with 0% indicating. One hour no change!!! What should I do?

    First, be sure your iPad is plugged into the charger that came with it. Then you can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
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  • Ipad air - display problem dark bars shining through

    I have a problem here with my new ipad air.
    It is just that display thing.
    There are 2 black bars showing through the lcd, which are, what I suppose, comming from the batteries on the back side of the panel.
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    The gaps (space where to battery is) which you can see on "ifixit - ipad air teardown" seem to appear as black bars, if you have a bright image, like google maps, zoomed to far in, that no other thing appear.
    if they do not disappear I will have to return that device, but the question is, if a new device will have the issue fixed...
    Can someone confirm this or say if his/her device is free from this bug?
    I'm asking myself why apple did not move the display closer to the glass, like samsung does with its galaxy tab... if you tab on the glass it soungs like you are playing a drum...
    this would leave some more space for the batteries, so you do not see them from on the panel....
    A second problem could occour if the batteries become hot... as far as I know lcds tend to change their physical behaviour when they become hot or cold.
    Could this be an issue with this device?

    You've got a brand new iPad. You have some sort of hardware issue, so just return it for replacement. Don't put up with anything short of what you think is right.
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  • IPad Air color problem - blues look purple

    I just upgraded from an iPad 2 to the iPad Air, and right away noticed that anything that should be blue is clearly and distinctly purple. It's most noticeable in things such as the Facebook app and links in Safari. At first I thought I could live with it or adjust to it, but it's kind of driving me crazy. Compared side by side, the difference in colors is extremely obvious.
    My questions are a) is anyone else having this problem, and b) is it worth taking it back and getting another one to see if the screen is any different, or are all the displays at this point going to have this same basic color temperature?

    So, is this a universal problem or not?!  Mine has the same coloring problem.  In Safari, e.g., on Macsurfer.com, all the blue underlined links are *purple*!!
    Sure enough, when you tap on one--i.e., a visited link--it changes to a deeper purple, showing it's been visited.  But it's incredibly disgracing to go to a site and see all the NEW links in PURPLE!!
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  • IPad Air and problems

      Hi
    Bought iPad Air 16GB 18 November and having problems with it already! OH has had the iPad4 (updated to IOS7.0.4) for a year now so I know the comparison re the problems I have with the Air and I'm far from happy with it (both of us happy with the iPad4 however!
    Just a couple of details of my set up, used saving battery with tips from Apple so I know it's not that and I don't as yet have a case for my ipad so not overheating.
    Problem number one is, I switch on, the Apple logo comes up for several seconds, it then switches to the "slider" screen and IMMEDIATELY switches off. I can't even touch the screen to get to it before it does! I then switch on the on/off button and it works ok after that.
    Second problem (comparing with OH's iPad), the average battery use for 45 minutes on mine is 6% down (8% in an hour) and on OH's 1% in 45 minutes - 1 hour. I think mine is losing battery life far too quickly so am asking here for comments/advice/help to see what you think.
    Thank you in advance for any help you can give.
    best wishes
    treesa

      Hi John,
    Thanks for your input on this one. I took the iPad to the Apple store and a very helpful chap did a restore for me at the shop. He said it wasn't right to do what it did (switch into sleep mode) immediately after powering on without even being able to get to the slider "button".
    After the restore it was exactly the same and he and his colleagues said they hadn't seen this before. He told me to take it back to where I bought it and get it changed. However because of reading up on certain other problems the Air had which was encountered by others on here (coloured screens etc) as the fault on mine was only the screen switching off into sleep mode I decided not to do anything about changing the iPad at that time. I also wanted to see if the same problem occurred on the one that we bought a family member just before Xmas and it did, it does exactly the same as mine on power up.
    Whilst I know it's not right as OH's iPad 4 has never done it (that's why I felt something was wrong with mine), I was prepared to live with it just in case as in your experience, changing it would bring the same problem or other faults that some say they have with the Air.
    If I want the slider screen to stay up what I tend to do is, several seconds after switching the iPad on, I press the Home Button a few times and the activation page then stays on screen. No big deal really and as (so far) everything else has been going ok (still not sure about battery but others think it's alright), I'd rather put up with this than encounter different problems.
    I hope your new replacement will be ok, if not then I think it could be something to do with some batches have this problem some don't or that it is peculiar just to the Air iPad though the staff at the store don't think it is.....
    I'd be interested to know how you get on so please post back to let us know. Thanks for telling me about your experience, will look forward to hearing from you again.
    all the best
    Treesa

  • IPad 2 Internet Problem!

    My iPad 2 is connected to WiFi, it has a full signal strength, but whenever I try to use Safari, or any other web based application, it says I am not able to
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    *The internet is working fine on all my other devices, my iMac, my Macbook Pro, and my iPhone 5, it is just my iPad 2 that seems to be having a problem.
    Please help me resolve this issue as fast as possible, it is very urgent.
    Thank You
    ~Michael S.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
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        •    Launch Settings app
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    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
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    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
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    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
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    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
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    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
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    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
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    http://thehowto.wikidot.com/wifi-connect-ipad
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    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
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    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Ipad Air apps problem

    I have a problem with my Ipad air, when I installed any app from app store its hide after the install complete, i tried to restart the Ipad but nothing happend, even i click on the app in the app store its not open .

    13 reviews and there is answer ): ): ): );

  • Hello, 2 new iPad Air have problems with FaceTime...

    Sometimes  they are unable to receive FaceTime Calls...they are doing nothing, when i try to reach them with my iphone or mac...no ring, nothing...the display just keeps black. 
    On both, there is iOS 7.0.4 working.
    Sometimes there is no Problem...!
    Does anyone has the same problem with the iPad Air and 7.0.4???

    Using FaceTime http://support.apple.com/kb/ht4319
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    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
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    http://support.apple.com/kb/TS4268
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    http://www.apple.com/ca/ios/messages/
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    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
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    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
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    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • Ipad Air 2 probleme connection wi fi

    Bonjour,
    Mon nouveau ipad air 2 se déconnecte fréquemment, il ne garde pas la connection. cest un problème fréquent , dans la communauté anglophone de Apple,
    avez vous ce probleme aussi, et comment l avez vous résolu?

    Not quite like what is being reported here, but close enough I suppose.
    iOS 8 Wi-Fi problems
    Why does iOS 8.0.2 not resolve the issue of WiFi connectivity with iOS 8 and the new iPhone 6?
    to get to the end click on Latest reply after going to the discusssion
    1,044 Replies Latest reply: Oct 23, 2014 10:04 AM by L3G1RtTxG4M3R

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