IPad air. Unable to download apps or update apps from app store.

Unable to download updates or new apps from app store. That circle goes round and round, but nothing happens.

Close the App Store app, reset your iPad and then try agin.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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IPad Air default location in App Store was changed from US to UK. How to change back?

IPad Air default location in App Store was changed from US to UK. How to change back To US?

Settings>iTunes and App Stores>Apple ID
Tap your ID
Tap View Apple ID
Enter your password
Go to country/region in the popup window to change the store

Ipad 2 unable to download apps

My Ipad 2 is unable to download apps from the App Store
IOS 5.1
Wifi is con connected to the internet and browising fine
Always I hit to install an App from the App Store it just says "waiting" for ever
I managed to install from I Tunes but thats not what i want, I want to download from the Ipad like I always did!!
Help anyone?

Make sure that you do not have a download in iTunes that did not complete - a song, a podcast - that can stall the apps from downloading and you will get the "waiting" message. Look in iTunes and if that's the case - finish those downloads first.
I copied this from OSX Daily's site a couple of days ago.
If you’re trying to install a handful of iOS apps and your entire home screen is filled with app icons labeled “Waiting…” without any of the progress bars moving, downloading, or installing, you can fix this fairly easily with the two methods below. Try the first method before going nuclear with a reboot though:
Tap a single app icon so that it says “Paused” and then tap that app icon again to see if it resumes downloading
If pausing and resuming didn’t work: Reboot the iPad, iPhone, or iPod touch
You may notice a related issue where apps from the App Store will say they’re “Installing” though they aren’t appearing on the iOS home screen yet, that is also resolved with a reboot.
It’s not totally clear what causes this, though it seems that a lot of people are encountering the problem right now when moving from an old iPad to a new one. It could be that Apple’s servers are just overloaded with downloads from the App Store, or it could be a bug.
You can also try signing out of your account, restart the iPad sign in and then try again. Sometimes that helps.

Purchased new ipad tonight unable to download app

I purchased a new ipad air 2 tonight. Tried to download app, was told that it failed and am unable to proceed further

Hello Joe,
If you have not been able to install an app from the App Store, I would quit the running app first:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
If that does not resolve the issue, would you mind elaborating with the exact message you are getting when you try?
Thank you for using Apple Support Communities.
Regards,
Sterling

HT2589 My new ipad air will not download apps or ask for my itunes account info when I do try to download or purchase an app.

Just added the new ipad air to my itunes account. When I go to purchase or download apps it will not ask for my itunes account info, a grey box appears on my main screen with "waiting" under it and in the "app store" it will show the app that i chose with a constant spinning circle. Any ideas?

The iCloud account has nothing to do with downloading apps over wireless, but if you do not have an iCloud account you can delete that account information if you want to do so. Do you have other use of WiFi with the iPad? It is connecting and working correctly for email and such?
You could try going to Settings > General > Reset > Reset Network Settings and then re-select the WiFi network and enter the password again...then do a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
All of that may clear problems of a minor nature.

Ipad 2 "unable to download app" frozen screen

I was downloading a game last night and the little box came up that said "Unable to download application" and it'll be downloaded after I log into itunes from my computer. So I logged in on my computer, but the little box won't go away. The game downloaded, but I can't do anything else. On the box there is a done and retry button, but nothing happens when I click them. I can't do anything else on the screen. I tried to do a hard reset (home and power button) but when the slidey thing comes on the screen, I can't slide it and the box just stays in the middle of the screen. What can I do to get rid of this?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Error message, unable to download App Store purchase

Made some purchases on the App Store, all downloaded successfully, but I'm unable to download SnapHeal from MacPhun; I got the message, "There was an error in the iTunes Store. Please try again later."
I tried downloading several times, went to Community Support, closest thread was headed, iTunes Store: "An unknown error occurred (-9808)" My error message did not include a reference number, but I followed instructions about setting the correct date & time and adjusting certificate settings, then restarting. I also repaired disc permissions, zapped the PRAM and restarted my iMac.
I'm still unable to download the purchase.

Thanks Eric, I'll work on the troubleshooting and contact link right now, below your message three other links look very promising:
Error Message 403
Error message when buying new apps
Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"

I have lost the app store icon on my i phone 4s and am unable to download app store to purchase games i can access i tunes store

I think the app store application has been deleted from my phone . I can access I tunes store but I wish to purchase games. The icon from my home page has been removed by mistake

Check: Settings - General - Restrictions - Installing Apps = ???

Hi I am having problems downloading and updating apps on my iPad and iPhone. The message cycles between waiting and loading then I get an error message saying unable to download app. Eventually,after many attempts it works.

Hi Guys - for a few days I have been having problems downloading and updating apps on my iPad and iPhone. The message cycles between waiting and downloading then eventually says unable to download app. Sometimes after many attempts it wil eventually work. I tested it on an old iPhone 3G and got the same problem so it is not an iOS 5 issue. My WI-FI connection is working fine. I was wondering if this is an App Store problem? Anyone else in the UK having this problem?

Hi John
iTunes Support wasn't of any use to me.
I have also been having another problem - with BBC iPlayer and other video streaming not working due to insufficient bandwidth, despite my overall download speed being consistently around 50Gb. This is also affecting AppleTV downloads
I am using Virgin Media as my ISP, and was wondering whether you do as well. This might be the common thread.
-Bernard

HT4972 I am unable to download apps because my iOs is not up to date. No update shows up in my General settings, how do I update my iPad?

I am unable to download apps because my iOs is not up to date. No update shows up in my General settings, how do I update my iPad?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 4: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you are updating using wifi, locate your iPad close to your router so you don't get a wifi dropout (can cause update corruption).
 Cheers, Tom

Apps wont update after iOS 7.0.2 says "unable to download app".

iPad 2 just did the iOS 7.0.2 upgrade.
24 of my apps are grayed out and unable to use. I try to update all in the app store and it says, "Unable to download app. Could not be installed at this time" and gives me the option of Done or Retry.
I also cannot download new apps.
I have tried:
1. signing out and signing back in. credentials are correct.
2. no restrictions are enabled.
3. hard restart.
4. normal powerdown.
5. Wifi conneciton is good. verified using other streaming apps that do work.
6. 4 gigs of room still on the ipad.
Only thing I have tried is resynching with my computer.
Help! What should I do!?!

There must be a real solution. I am not going to randomly delete all my apps one by one hoping that by coincidence it kick starts the waiting ones... I did this in the beginning to check what was going on and it didn't help. I think it is an apple bug and apple needs to fix it. I thought this was an apple support site and not just a place where people give random hunches (sorry, I don't want to be respectless, and I appreciate your attempt to help). I don't know how to get in touch with apple.

Unable to download apps when updating

When I update my apps, I get a message saying: "unable to download app Kayak and 37 others" most of these apps were on my iPad and iPhone, but somehow got deleted. Now they seem to be in some twilight zone, where they can't be downloaded from.
Is it possible for an apple service employee to delete my: "to download" list...?
I have this problem on my iPad as well as on my iPhone...

Hi,
I've been struggling to find a solution to this for days but just finally stumbled across a fix which worked for me.
If you are using your home wifi as your connection, go into the network settings and change the DNS to 8.8.8.8
I wrote my original settings down first in case this didn't work so I could put them back, but it worked first time.
Give it a go!
Nigel

I have an iPad air and have downloaded the microsoft app excel. I have an email with an excel attachment. When I "tap to download" the attachment, it auto converts to a PDF file. I want it to open in excel. Please help.

I have an iPad air and have downloaded the microsoft app excel. I have an email with an excel attacment. When I "tap to download" the attachment, it automatically converts to a PDF file and opens as a "view only" document. I want it to open with the excel app so I can see and update the spreadsheet. Please help. Thanks!

If Excel works as do other apps, you should be able to tap and hold on the attachment and then select "Open in Excel" in the window that will open. Note that you need to be subscribed to and signed into Office 365 to be able to edit documents in Microsoft's apps.
Regards.

Unable to download/update apps, lost App World from BB9780 and unable to download App World again

Hi, I see posts about this subject but none have helped me so far. I seem to have accumulated 3 issues
Since a couple of weeks I am unable to download apps from the app world or update apps from the app world.
1. unable to download / update apps from App World
The progress bar of the download progresses some and the it hoves me the error "There was a problem during installation, please try again".
2. While trying to fix this issue 1, the App World icon has disappeared from my BB9780. On the desktop software I see that the App World stll shows as installed on my device (version 3.1.1.121). a search on my device shows nothing though.
3. I try to fix the issue 2 by reinstalling the App World. Everything goes well untill the language selection. Final message is whether I want to replace version 3.1.1.121 with version 3.1.1.121? When continuing I receive the error "Download failed". Detailed error mesage: "909 Application authentication failure".
Please help me how to fix this. I have tried:
-battery pulls
-security wipes
-time zone synch
nothing seems to help.
Thanks in advance. Rob

Hi, jimac.1729.
Thank you for visiting Apple Support Communities.
I understand that you are unable to download or update an App. Sometimes simply forcing all apps to close and restarting the device can resolve this issue. Also, try going through the steps outlined below.
Force an app to close in iOS
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
-Jason H.

HT4972 I have ipad 1 . And i want to update it from ios 4.3.5 to ios 7 but i can't why ?? Please help me becouse i can't download apps from app store !!!!! I would suggust: 1 to create a big camera for i pads and ipods and iphones so we can put it in a

I have ipad 1 . And i want to update it from ios 4.3.5 to ios 7 but i can't why ?? Please help me becouse i can't download apps from app store !!!!!
I would suggust:
1 to create a big camera for i pads and ipods and iphones so we can put it in another ipad or ipod or iphone and it has a zoom lens
2 when i downloaded photos and music from a computer to my ipad , i cant delete them now plese do the itunes like samsung becuz samsung have an easier way to download thing from computer
I hope to help me with my poblome and fix it please !!??
And i hope to take my suggusts and make me happy becouse apple it is cooler from samsung
Apple the best
H.M

The iPad 1 can't run the newer operating systems. It'd be like trying to play a bluray disc in your 6 year old dvd player....it simply lacks the hardware to make the software run.
No suggestion about the camera, but given that Apple's attitude seems to be to focus more on the more mobile devices for photography (the iPhone and Touch cameras got features, the iPad and mini didn't), that is highly unlikely. You can tell Apple what you want, but you'd probably be money ahead to get a digital camera.
as to the photos, anything put on via iTunes has to come off via iTunes.Your main alternative would be to look for photo apps that offer file exchange that may give you more functionality.

Since updating to IOS 8.1 on ipad mini can't download apps. Apps show "waiting." Have reset to new condition with no improvement. Any solution?

Since updating to IOS 8.1 on ipad mini can't download apps from iTunes store. Apps show "waiting." Have reset to new condition with no improvement. Also turned off Wi-Fi and re-connected. Any solution? Thanks,

If you restored your iPad as new, and it still didn't help, I don't know if anything in here will help. in any event, I have posted this boilerplate of suggestions many times in the past and the suggestions in here have worked for others at one time or another. Feel free to give them a try.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - if you have a download in there that did not finish, complete that one first. If you see a downloads tab in the lower right corner, then there is a download in iTunes.
4. If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
7. Reset your router. Unplug it from power for about 30 seconds and then plug it back in again.

IPad air. Unable to download apps or update apps from app store.

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