Ipad airs crashing
We have 2 ipad airs both with up to date IOS.
Over the last few months we are seeing about 1-3 crashes (I.e screen goes black with apple logo and then you get lock screen) a week. Haven't been able to track it down to any app being used at the time. Both iPads whilst having GSM capabilities are only used on wi-fi. Neither are more than 60% full. One is using a configuration that has been moved from the first ipad to the current Air and the other is using a configuration created on the ipad air.
We have owned every version of the ipad and cannot remember any of the previous versions crashing.
Just now both iPads crashed at the same time and in the same way. Each was in a different app. On same private wifi network. Both in landscape mode. When they crashed the screens went blue from right to left and then black with the apple logo. First time either of us have seen the blue screen (ok time for all the mart BSOD jokes ).
Anyone got any ideas what might be causing this or have seen this type of issue? Any solutions?
TIA
Antony
Hi thanks for the suggestion.
The following is the output. I don't know what it is saying though.
Anyone here know?
Incident Identifier: E2C45C37-E197-48AE-95D1-3D3C301FFFB7
CrashReporter Key: 5e41480633f05beaaa94c74ced3945019ba7348f
Hardware Model: iPad4,2
Date/Time: 2014-03-01 12:30:06.014 +0100
OS Version: iOS 7.0.6 (11B651)
panic(cpu 1 caller 0xffffff8003d5f6d8): "dart-scaler: DART error: SID 0 TTBR invalid exception on read with device VA 0xfff80000 (TTBR 3 SEG 511 PTE 0x180 ERROR_STATUS 0x80000001. AXI ID 0x0029)"
Debugger message: panic
OS version: 11B651
Kernel version: Darwin Kernel Version 14.0.0: Fri Sep 27 23:08:32 PDT 2013; root:xnu-2423.3.12~1/RELEASE_ARM64_S5L8960X
Kernel slide: 0x0000000003400000
Kernel text base: 0xffffff8003602000
Boot : 0x5311be8f 0x00000000
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x5311c4a8 0x000977f0
Panicked task 0xffffff8085819c00: 48119 pages, 143 threads: pid 0: kernel_task
panicked thread: 0xffffff8085827b80, backtrace: 0xffffff8000527d50
0xffffff8003763b80
0xffffff8003627968
0xffffff8003605cd0
0xffffff8003d5f6d8
0xffffff8003d5e258
0xffffff80036b96c0
0xffffff800455698c
0xffffff80036c993c
0xffffff800362126c
0xffffff8003626fb8
0xffffff8003626380
Task 0xffffff8085819c00: 48119 pages, 143 threads: pid 0: kernel_task
Task 0xffffff8085819840: 245 pages, 3 threads: pid 1: launchd
Task 0xffffff80858190c0: 1079 pages, 12 threads: pid 15: UserEventAgent
Task 0xffffff8085818d00: 7397 pages, 9 threads: pid 16: SpringBoard
Task 0xffffff8085818940: 671 pages, 3 threads: pid 17: installd
Task 0xffffff80858181c0: 420 pages, 4 threads: pid 19: fseventsd
Task 0xffffff8085817e00: 889 pages, 2 threads: pid 20: sharingd
Task 0xffffff8085817a40: 941 pages, 4 threads: pid 21: aosnotifyd
Task 0xffffff8085817680: 434 pages, 2 threads: pid 22: imagent
Task 0xffffff8085816f00: 459 pages, 2 threads: pid 24: lockdownd
Task 0xffffff80858163c0: 358 pages, 3 threads: pid 27: softwarebehavior
Task 0xffffff8085816000: 1280 pages, 15 threads: pid 28: mediaserverd
Task 0xffffff80861ca840: 4340 pages, 15 threads: pid 30: backboardd
Task 0xffffff80861ca480: 233 pages, 3 threads: pid 31: AppleIDAuthAgent
Task 0xffffff80861ca0c0: 454 pages, 2 threads: pid 32: routined
Task 0xffffff80861c9940: 485 pages, 2 threads: pid 34: wirelessproxd
Task 0xffffff80861c91c0: 326 pages, 3 threads: pid 36: timed
Task 0xffffff80861c8e00: 167 pages, 6 threads: pid 37: syslogd
Task 0xffffff80861c8680: 1002 pages, 5 threads: pid 39: wifid
Task 0xffffff80861c7f00: 811 pages, 13 threads: pid 41: configd
Task 0xffffff8086216c00: 725 pages, 6 threads: pid 46: BTServer
Similar Messages
-
My iPad Air crashes on all web browsers making it useless for work
My iPad Air crashes alot which is only a problem when filling in forms or working on it , my dads iPhone 6 does the same thing. Are apple products no good any more or is there a way to fix it?! I've tried google chrome and opera and they crash n lose the work too. Basically useless as a work tool
I just cancelled my Iphone 6 order (it wasn't getting here anytime soon anyway) because it is using IOS 8. I wouldn't go near that operating system if you begged me. I used to love Apple products. They absolutely are no good since I upgraded to IOS 8 from 7. What a mistake. My Ipad has crashed 4 times, and after restoring to new, it crashes again. I have lost money on upgrades to apps, or add ons to apps and have finally decided to go to a Windows system. I can always add ipadian to the windows system to use my apple apps. I better not upgrade my apple imac or something terrible might happen. Sorry Apple but I had one of the first Apple IIe's way back in the 80's but you lost me for good, because you are ignoring everyone with this - "it is a hardware problem", no sir it is not. Turn on WiFi and there it goes again, crashed.
-
I brought new Ipad air, when ever I try to delete apps, ipad air crashes, tries many times unable to remove apps.
You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
IPad air crashes while using Song Pop app three times so far.
Is there a fix for iPad Air crashing while using apps?
Hi there DJ Axis,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
-Griff W. -
DVI ADAPTOR iPad air crashes and resets after 5 or 30 minutes when i connect dvi adaptor
DVI ADAPTOR iPad air crashes and resets after 5 or 30 minutes when i connect dvi adaptor I don't know the reason Sometimes its ok for more than 30 min and suddenly then crashes and the iPad resets
For those still wondering how to install ios 6.1 on 5th gen iPod, you need to download it off of apples official website and then shift click restore from backup and choose the downloaded ios 6.1
apples one year warrant covers any hardware problems like these right? -
IPad Air crashes with low memory error in Google Translate Web Site
My new iPad Air crashes with low memory error every time I try to use my Phrasebook in Google Translate Web site. This is rather disapointing considering that my old Nexus 10, that iPad Air is supposed to replace, works flawlessly in Google Translate Web site. Perhaps this has to do with the rather limited RAM (1GB) that iPad Air is equippoed with.
I would appreciate any recommendation, Thanks in advance.See this topic in
https://discussions.apple.com/message/24758170?ac_cid=tw123456#24758170
And other threads
Good luck. -
My new ipad air crashes a lot and the battery life is a lot shorter than the ipad 1 and 2 i had. Anyone else have this problem?
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
My Ipad Air crashes every time after installing IO8
With IO8 and the recent 8.0.2 my iPad Air crashes every time. Most of the crashes occurs when I'm using Safari. Does any body have the same problem?
With IO8 and the recent 8.0.2 my iPad Air crashes every time. Most of the crashes occurs when I'm using Safari. Does any body have the same problem?
-
Week and a half old iPad Air crashes with light usage of youtube, netflix and safari pages with video links to youtube and vine. The consistency of problems with videos has led me to determine that it must be bugs with iPad Air. Anyone else having this problem?
Details: iPad Air 16gb wifi, have only used about 25% of space and always close all apps before opening another. I also have only had a max of two tabs open on safari of basic internet surfing (i.e. A google search page, or imdb for example). These crashes are annoying as sh......em74 wrote:
These crashes are annoying as sh......
I can well imagine that they are.
I would backup, restore to factory settings, restore from the backup and then try again. If that fails, restore again but do not use the backup - restore as new. If the iPad functions OK as new, then slowly rebuild the iPad adding your apps, music etc, methodically to see if you can pin down what might be causing the problem.
if all of that fails, it's time to schedule an appointment at an Apple a Store (must be done online) and have them take a look, or of it is lees than two weeks old, just return it for a refund and buy another one. -
Ipad air crash to apple screen
Hi I had a very stable ipad 2, upgraded to ipad air but have found a few issues. Although the colours are great it doesnt feel as stable. I get a few crashes here and there which is annoying as my ipad 2 on ios5 and ios6 ran like a dream. Is it ios7 being half baked or the ipad air?
Switch tap; just tab the index on top.
-
since installing iOS 8, my ipad air has started crashing repeatedly.
gestures like zoom, causes crash, game playing causes crashes, trying to open a magazine makes it crash.
rebooting doesnt help
closing open apps doesnt helpHi, frequent crashing might sometimes be caused by a full disk space (at least 80-90% free). Happened to my iPhone 4 once, it started lagging and crashing until I cleared it up a bit, worked like a charm since.
-
I have a iPad air 16gb in space grey I've had a few crash problems on certain applications such as safari and also when I press the home button it will at times crash , when I look back at the logs it reports back to Apple it stats low memory to why it's crashed. Has any one else had a similar problem with there iPad air??? I thought this issue was solved after the first gen iPad came out but it seem to have not been resolved. Can one help on my question .
If your device reports low memory, check Settings > General > Usage and see what is occupying lots of space and try to remedy the issue.
-
IPad Air crashes when beginning to enter password after doing iOS 7.1 update!
I just did a iOS 7,1 software update to my iPad Air yesterday and now it crashes every time I begin entering my password on the first start-up attempt. Then it is completely down with a black screen for approx 5 min before I can start it up again, at which time it will start after password is entered.
You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
My iPad Air keeps on crashing and then a blue background would come up. To make the iPad restart I have been doing the hold-down-the-home-button-and-start-button-at-the-same-time technique. It's been a short term fix. Recently this has been occurring more often, this time I didn't press anything and it just went black.
IM taking it to the Apple Store tomorrow I'm just wondering can it be repaired or will I have to buy a replacement or will I. Get a free replacement as the iPad is still under warranty. If it was repaired in store how long would it take and how much would it cost??Have you tried restoring to factory settings > Restoring iPod to factory settings
This is a usesr to user forum. You are not communicating direclty with Apple here.
Whether or not they will replace the iPad is entirely up the representatives at the Apple Store. Hopefully the warranty will cover any repair costs. -
IPad Air crashes after upgrade to IOS8.02
ipad air is crashing after upgrade to IOS 8.02. The apps crash leads to restarting of the iPad. Is this a software issue or hardware?
the apps that I use are Facebook,you Tube, chrome and LinkedIn.Try some basic troubleshooting:
(A) Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
(B) Try reset all settings
Settings>General>Reset>Reset All Settings
(C) Setup as new (data will be lost if you do not have backup)
Settings>General>Reset>Erase all content and settings
Maybe you are looking for
-
Recently my ipod was stolen and had to replace my computer too now i can't find my music in itunes
recently my ipod was stolen and also had to replace my computer too i can't find my itunes purchased music
-
Looking for some RAW + JPEG Workflow suggestions
I'm looking for some suggestions on how best to organize my workflow now that I've started shooting with RAW +JPEG. I previously shot only in RAW, but the time spent in post-production was killing me. I've realized that for 95% of my shots that alrea
-
I have 3 macs. 2 are Lion, but 1 I left Snow leopard so I can access data from my old Quicken Application that doesn't work with Lion. If I move to iCloud, will I no longer be able to access my MobileMe email on the Snow Leopard mac?
-
Trouble with trial installation
Hi, I recently downloaded Adobe After Effects CS4 Trial to my Mac, and when I hit the setup icon from the download folder, I get the installation window. Except all it says is "Cannot install please click the quit button." I have no idea why it keeps
-
I have no idea what forum to post this to. Please feel free to move it. I have VS 2013 on my laptop and my developer's license is registered through that. I downloaded VS2015 to my Surface. I was prompted to register for a developer's license which I