IPad / Apple ID / iCloud hacked?
Hey all,
A family member of me had following strange situation.
We used the iPad all evening long, but suddenly the iPad didn't accept the passcode anymore.
After several tries, blocking the iPad for 1, 15, 60 minutes... we did a full restore of the iPad via iTunes.
After rebooting, selecting the option to put the iCloud copy back, the login box came up to connect to the Apple ID.
The strange thing was that there was already an emaladdress filled in... an unknown emailaddress, not linked to the Apple ID and certainly not from the person of the account.
Now my question is, is it possible that the account has been hacked, giving someone access to iCloud.com and the Find My iPhone option? The only reason I can imagine for the iPad being blocked is that someone got access to Find My iPhone and reported the iPad as lost...
But how does the e-mail adress get into the iPad after selecting an iCloud copy?
Thanks,
Brgds,
Frederick
It's called an "activation lock." It's an anti-theft mechanism. It makes the iPad/iPod/iPhone worthless to a thief. Having said that, there are issues faced by legitimate owners. In those instances, Apple will remove the lock if AND ONLY IF the owner provides a government photo ID and incontrovertible proof (i.e., proof that will hold up in court) that he/she is the owner. This proof must be trackable back to the original owner.
If an Apple Store is convenient, make an appointment with the resident "Genius." Otherwise, you must ship the device to Apple. To make arrangements, call 800-275-2273 in the U.S.A. and I think Canada.
Similar Messages
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Hi,
I gave an iPad to my mother for her to watch videos and fotos from her grand-grandchild.
I made her an e-mail adress to send the videos and fotos to her iPad by mail.
I made her an account on icloud with password
Someone changed the apple ID on the iPad and I do not have the password to change it back.
I tried to reset the whole iPad, but to do that, I have to have the password that I do not have.
Every time I open the iPad, it ask me for the password I do not have.
What can I do???
Thanks a lot
AnkeIt's called an "activation lock." It's an anti-theft mechanism. It makes the iPad/iPod/iPhone worthless to a thief. Having said that, there are issues faced by legitimate owners. In those instances, Apple will remove the lock if AND ONLY IF the owner provides a government photo ID and incontrovertible proof (i.e., proof that will hold up in court) that he/she is the owner. This proof must be trackable back to the original owner.
If an Apple Store is convenient, make an appointment with the resident "Genius." Otherwise, you must ship the device to Apple. To make arrangements, call 800-275-2273 in the U.S.A. and I think Canada. -
The hotmail address i use for my apple ID was hacked and i no longer have access to it, this is stopping me from accessing any of my icloud or itunes. how can i fix this?
Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.
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How to reset an iPad with a pre-existing Apple ID/iCloud acct?
We just bought a new (to us) iPad mini to use at our preschool in one of our classrooms. The iPad mini came with a pre-existing account still loaded on it and will not let me set it up like the other 6 we already own (with our school's Apple ID/iCloud acct. What can I do to get this setup other than trying to contact the previous owner (which we have and haven't received an answer)?
Thanks in advance!You can't reset the code. The only option you have is to restore the device as new.
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my son enter multiple accounts on my device
my ipad 2 now its not is not active
I lost my email & I lost my Apple ID ...... MY ipad linked with icloud .... i cant use my ipad ,I want to helpIt's unlikely that hackers are the problem, but there's no way of knowing for sure. In the meantime, you've done exactly the right thing: create a new Apple ID (or change the password on your old ID.
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I installed iOS8 on my iPad. Now iCloud does not send emails to my apple mail program on my MacBook Pro.
Hello agniman,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iCloud mail issues:
iCloud: Troubleshooting iCloud Mail
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
sir/maam, i am kenneth. i both an ipad for my mom. i register it in icloud. my concern is that wen i restore the ipad, apple is asking for the registered email and password. i forgot those details i put on it that's i decided to ask for your help. only thing i remembered is the apple id that i made for her.
Go to http://appleid.apple.com and click 'Find your Apple ID'. Follow the instructions and hopefully you will be able to identify your ID.
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IPad is not accepting Apple ID, ICloud, ITunes Password.
My IPad Mini is not accepting my Apple ID, ICloud or ITunes Password. I tried to reset my IPad but it asks me to switch off my Find My IPhone app, but I could not do so as I am not logged into the ICloud! I even changed my passwords 10 times, but all in vain. I have the latest IOS software. Plz help me.
Hey Po.,
Thanks for the question. If I understand correctly, you wanted to reset the iPad but you have to turn off Find my iPhone first. It looks like you have already done some troubleshooting. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
iCloud: If you have trouble signing in to iCloud.com
iCloud: Remove your device from Find My iPhone
Thanks for using Apple Support Communities.
Have a good one,
Mario -
Is there a risk that when I make a backup from one device, it overwrites the stored data from thoe other device?
If I want to restore my iPhone and my iPad from the iCloud, will they be restored from the same stored data or from separate data?Ok, great news.
Thank you! -
Apple id was hacked and deleted
My apple ID was hacked. They deleted/changed my apple id and now my icloud, my contacts, and my Notes on my iphone 4s are gone. What should I do?
I've just had this same problem (password didn't work, iForgot emails not coming to me, my birthdate and also all security questions all changed). I'm in the UK and have tried to contact Apple and OMG what a nightmare. Is there any way I can email them? Each time I try to do the call it just keeps saying 'I'm sorry, this is not available at this time. Try again'.
Things I've done so far:
- changed my Apple ID to another email address from the recover process
- changed all my security questions and changed my password
- changed my ID and passwords on my iPad and iPhone for iTunes and App Store (although it's now let me download and charged me for an album I didn't want without asking me to put in any Apple ID or password - ??)
My iCloud is just screwed now: I can't get to anything to change the Apple ID and it just says 'everything will be deleted from my iPhone/iPad if I proceed'. I don't want to proceed when I can't get in to that iCloud Apple ID anymore as I may never be able to recover everything if I don't know that password any more.
Have all my pictures, etc, been compromised on iCloud? Should I change my bank card/bank security?
Why can't I just email someone at Apple re reporting this rather than phone? (it's 3.30am here at the moment, I really don't want to be on the phone!). Any help advice you can give would be appreciated :o) -
ICloud hacked and account deleted
Hi everyone,
So last night while I was out and my iPhone kept asking me to enter my iCloud password and I kept ignoring it because I was busy.
This morning I realised that my iPhone, iPad and MAC book were all asking me to enter my ID and password and then were telling me my password was incorrect.
I went online to the iFind thing and it told me that the birth date I was putting in did not match my iCloud ID.
I went to try and sign up for a new iCloud account with the ID that has been hacked and it told me the email IS available. Which would mean that my account has been deleted or someone has changed the primary email address?
Am I correct in thinking this? I am just worried about my credit card details, I can't remember if they were current but they had been stored on there from what I recall.
I was also sent an email last night twice to my primary email address telling me that there had been changes to my account it said:
The following changes to your Apple ID were made on DATE and TIME.
Apple ID
Email address(es)
Then it says if you need additional help go to this link. What I think is ridiculous is that I can't contact Apple on a Sunday and there is no link to anything saying "If you did not make these changes click here".
Also my other question is if I make a new iCloud ID and set all my devices up with it will I lose everything?
Thanks,
Melkeh.Someone has hacked your Apple ID/iCloud account, and they are trying to prevent you from regaining access. You need to contact Apple immediately, according to the link randers4 gave you. If you delay, it's possible they could make it impossible for you to ever regain access to your Apple ID.
There are two problems with this. First, since your phone is running iOS 7 and has Find My iPhone turned on, you will not be able to reset your phone without knowing the Apple ID password. The hacker could remotely lock your phone, remotely erase it or even look up your physical location, and without that password, you cannot stop him. Further, if he manages to lock you out of your Apple ID permanently, you will also be locked out of your iPhone permanently. There will be no way to erase the phone and get it working again.
Second, all the purchases you have made using your Apple ID are tied to that Apple ID. If you lose access to that Apple ID, you lose all those purchases as well.
If the hacker manages to enable two-factor authentication on your Apple ID, that will effectively lock you out of your Apple ID permanently. Once enabled, Apple will not, and cannot, do anything to help you regain access. There is a three day "waiting period" for enabling two-factor authentication, giving you a short period of time in which to contact Apple and regain access to your Apple ID. You MUST act within that period of time. There is normally an e-mail sent when a request is made to enable two-factor authentication, but if the hacker has changed all the e-mail addresses on your Apple ID, you would no longer receive that e-mail.
In short - get on the phone to Apple, and do it fast before you lose your chance, and thus lose your Apple ID, your phone and all your purchased apps/music/movies/etc! -
Good afternoon friends.
Please help me and tell how can I stop using my primary Apple ID (Gmail) but leave my secondary Apple ID (icloud) as primary ond only ONE?
I started using Apple ID in 2011 when iCloud was not exist and was forced to use non-apple e-mail adress as primary ID.
So I used GMail mailbox.
When iCloud was started I created my account but unfortunatelly can't remove this Gmail address from my Apple ID and replace it with icloud mail address.
I was VERY dissapointed because I don't want to use "outside" mailbox to get letters from Apple and ny ID.
In fact I see the Apple old users and fans discrimination.
When creating new user accounts are free to create a box on the iCloud mail and use it as a primary ID, and the only ONE.
At the same time the old user is obliged to keep third-party mail box like Gmail etc. as the primary and can not get such an opportunity, as a new user
This is extremely inconvenient and a VERY strange logical.
For example, now I want to stop using this mailbox on Gmail but I can not do that because in this case I lose access to my ID, or run the risk that someone in the future will create a box with the same name on Gmail (when name will be free and available) and will automatically get access to my accounts on Apple and to my Apple ID.
Now, to avoid this, your team, I offer the only way out: ID, create anew.
Of course it's possible, but then:
- I lose all my purchases for 3 years and will be forced to make them again and pay money for the second time for my purchases
- Lose access to the familiar iCloud e-mail address who now serves as secondary ID because this e-mail address is almost no longer available and will never be released in future.
And now answer me for ONLY TWO questions:
- WHERE IS LOGIC?
- WHAT ABOUT TO BE FRIENDLY FOR YOUR USERS AND FANS?
Thank you!
Hopefully for your GOOD answers.You cannot make your @icloud.com address the login address for the ID. However you can change your ID, currently a Gmail one, to any other functioning non-Apple email address. The Gmail address would then no longer access your account, and so even if someone were to obtain posession of it (is that even possible) it wouldn't allow them to get into your account.
If you want to change your ID to another email address please follow the procedure outlined below, particularly noting the first step.
Firstly, if you have 'Find My iPhone/iPad/iMac' enabled on any of your devices, turn it off.
Create a new email address, for example at Yahoo or Gmail, or anywhere convenient (or you can use an existing address as long as it has never been associated with an Apple ID).
Go to http://appleid.apple.com and click 'Manage your Apple ID'. Sign in with the current ID.
Where it says 'Apple ID and primary email address' and gives your current ID email address, click 'edit'.
Enter your new address and click 'Save changes'.
Now you will need to go to each of your devices and sign out in System Preferences (or Settings)>iCloud - 'Sign out' on a Mac, 'Delete this account' on an iOS device (this will not delete the account from the server).
Then sign back in with your new ID. Your iCloud data will disappear from your devices when you sign out, but reappear when you sign back in.
I re-iterate: before you start, turn off 'Find My Mac' (or whatever) or you will need the services of Support. -
How can I transfer and store data from my PC on the ipad without using icloud
I am a new user having received the iPad air/2 from my family as an 80th birthday gift. (at my request).
At this stage my principal usage is to transfer photos for PC to show family when visiting. I tried iTunes but it caused many problems with my PC, so I un-installed it. I found an ap which did the job simply and easily via wi fi transfer.
My other main usage is to be able to play my music transferred from my PC to the ipad and held in it's memory so that it can be used even when off line.
In other words iCloud doesn't seem to be able to do this.
I sent myself a song via an email, downloaded it on to the ipad, listened to it, then closed the email.
I cannot now find where that song has got to to retrieve... ipad search says it can't find it.
Basically I want to transfer a folder of music into the ipad and play them back at will.
Can anyone help me?
Sorry to be so longwinded.. cheers Ted
My PC runs Windows 7 64 bit.
iPad is IOS8 I believe with 64 GB memory.You shouldn't be worrying about 'hackers'. Apple have good security & so long as you pick good passwords the data should be safe.
There are parts of using iOS & iTunes that requires an Apple ID & iCloud, however you can disable many of the feature you do not need, and avoid syncing any files into iCloud. It can be annoying, but a lot of the services help to make backups easy.
You may want to visit into an Apple store if you are near one, they may try to sell you on the benefits of iCloud (it's kind of their job), but they may also be able to help you get the iPad under control. See if you can get the PC setup with iTunes, that is probably where you need to start.
Good luck with it -
Ipad apple ID account is deactivated and don't know the password or security questions
I have had an ipad for 12 months, my husband created an icloud account on it ([email protected]) but since then we have never used the ipad to log into apple website, itunes etc. Recently I purchased a MAC and iphone5 and after downloading the latest itunes to then sync all 3 together the ipad then asked for apple ID and password even though it had never asked for this before. The trouble is the ipad apple ID is an icloud one, ie. an email account that belongs to Apple, so we cannot reset the password via email as we don't have access to the email, and one of the security questions answers comes up wrong all the time. Because we have tried several times to remember the password the apple ID is now deactivated and the only way to re-activate it is via email verification (impossible) or security questions (impossible). We tried connecting ipad to computer and restoring factory settings, but the ipad continues to ask for apple ID and password...help... customer service Apple in Spain has more or less told us if we can't remember the security questions or password and have no recovery email (which we don't) then basically the device is useless!!!! Urm, that ipad cost a lot of money to just "throw it away". Any advice you can give me?
mms68 wrote:
the ipad then asked for apple ID and password even though it had never asked for this before.
It is because of this.... Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
mms68 wrote:
... Apple Spain can give me no solution
They have... but it is not what you wanted to hear. Unless you can use the Apple ID and Password that was used to Activate the Device you are out of luck. -
How do I add ipad contacts to icloud group
how do I add older contacts on ipad to the icloud group, so data will sync with icloud.
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
Cheers, Tom
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