Ipad - BBCi Player Issues

The following is an issue copied from BBCi forum. The fault is being increasing reported by other IPad users. Although the post is by another (TUCKER), I, and others have an identical problem. It occurs to me that the fault may not be a BBCi Player issue but IOS 4.2 issue.(BBCi forum link: http://www.bbc.co.uk/dna/mbiplayer/brunel/MP14729750)
The following concisely explains the issue at hand.
Reported by TUCKER (BBC ID: U14729750)
"I have been using iPlayer extensively with iPad with great success until recently. Lately I have been watching shows and they will stop at random points and attempt to buffer. The buffering never completes and the show simply stops. If I restart the show and skip to the point where it stopped playback is usually fine for a while. Sometimes the show completes and sometimes not.
My Internet connection is 12Mbps and is more than fine. I actually run the ISP delivering the service and it is a wholesale DSL service using my own IP address ranges. I also control the site router, central routers and the transit services. I have tested and confirmed this thoroughly and all check out. There is no traffic shaping used and my site on traceroute shows 6 hops to BBC service which knowing the transit used I would expect.
I have been diagnosing this. I have changed wifi access points and used one of several DSL lines available. All show the same problem. I have run with and without NAT and each show the same problem. I have changed DNS and ensure I am using local DNS and that all IP addresses have relevant records in place to allow identification of the closest CDN server. This looks consistent.
I have also tested this on several macs using safari and Chrome and each play fine on the same Internet connection. I have tested on my iPhone and it is showing similar effects of stalling.
I have now been watching the connections on the router and the traffic flow. I can see the stream opens fast and downloads an intial burst of the show. This then reduces to shorter bursts where the player is filling the buffer as playback catches up. Each burst opens a new connection from iPad to BBC usually via CDN and I have noticed the IP address can change for this. Each tcp connection opens and closes cleanly and a new one is opened for each burst. This is as expected with h264 video delivery and has not changed. After a while for no apparent reason the iPad stops opening connections and does not try. I can see no reason or pattern why this would happen. When this happens playback will run on until the buffer empties and then stalls. At this point I would expect the iPad to try a connection to fill the buffer but nothing happens. No connection or attempted connection.
I have tested other services for streaming video on iPad. YouTube even on long clips is fine. A video archive system I develop as part of a school solution works fine even for much longer and high bit rate videos and this uses H264 and HTML5. I have Air Video installed on a hosted server and a number of video files stored and these stream fine. I have a TV capture card hosted on a 10mbps line and use eyeTV on iPad to watch live and recorded TV and this plays with no issue.
The only service I see this issue with is iPlayer on iPad and iPhone. I am reasonably certain I have eliminated all issues at my site and ISP. I am now lost as to what to do. I am willing to provide any form of diagnostic information if it helps.
Has anyone else seen a similar effect or reported similar"?

I've got something similar but in addition to stopping, it will return to the begining of the iPlayer programme and restart but without resetting the iPlayer time bar at the bottom of the screen. In other words, it appears to start in the middle of the programme which, of course, upsets all the time information

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I thought that members of this forum may like to see the latest, 10th August 1013, respons from the BBC -
Thank you for contacting the BBC iPlayer support team.
I understand that a previous response from us didn’t resolve an issue you have with the BBC iPlayer, via your Apple TV device.
Streaming programmes should be able to play using airplay but downloaded programmes are not currently supported on the Apple TV.
However, we aim to resolve this in a future update to the BBC iPlayer.
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http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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Message was edited by: woodmeister50
Message was edited by: woodmeister50

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Hi
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2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
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6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
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Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
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http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
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http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
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How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

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I'm starting a seperate discussion on this issue as it is truly different than my other postings
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Ipad - BBCi Player Issues

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