IPad Cloud Backup not found

I have been using a school purchased iPad for a few months, using my own private account, and have enjoyed it so much that I just bought my own. Had to return the school's first, but did a complete cloud backup with it. Double checked it - it completely backed up, had plenty of memory left, and everything was fine. So I did a factory reset on that device and turned it in. Got my new iPad today, signed in and selected iPad Cloud Restore from backup, and it tells me there is not a cloud backup for my account. Seriously? The two iPads were identical in their specs also.
What do I have to do? This should be a piece of cake, but clearly something is messed up here. Do I have to remove that old iPad (disassociate it from my apple ID) first (using manage devices in itunes?) - that seems like it might be risky and might get rid of the cloud backup if it's still there somewhere.
Thanks for any help.

Wasn't using a mobile device to access me.com, or Safari. I am using the *same* ID/password that my iPad was using - the same one (the only one I've ever had) on iTunes too. I am 100% sure it backed it up - it completed the iCloud initial backup process without an error message, then I went back later in the day and looked at "Last backed up: 8:37am", which was the time I completed the backup process. I checked the amount of space the backup consumed, and it wasn't much, but was something like half a gigabyte, leaving me with about 4.5gb of iCloud storage space remaining. All of it seemed to be extremely indicative of actually backing up the iPad. So at that point, instead of backing up a second time, I went ahead with the factory reset on the device and turned it back into the school when that was done.
Now I am getting no other options on this brand new (bought from Apple.com) iPad to restore from iCloud backup. This blasted me.com message is all I see. I tried entering in a wrong email into the login/password, and the error message came up there (where it did not give an error message when I logged in with the correct login/password), which seems to tell me the login/password are not the problem.
This is really enfuriating. I followed apple's rules for using iCloud as a backup, bought a brand new product of theirs, and now none of it is working and I seem to be at risk of losing my backed up photos and programs and settings from the old iPad. Really not pleased with this purchase at this point and need more help. Is there an official place I can call or go besides here?

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this iPad is plugged in, locked, and
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Wasn't using a mobile device to access me.com, or Safari. I am using the *same* ID/password that my iPad was using - the same one (the only one I've ever had) on iTunes too. I am 100% sure it backed it up - it completed the iCloud initial backup process without an error message, then I went back later in the day and looked at "Last backed up: 8:37am", which was the time I completed the backup process. I checked the amount of space the backup consumed, and it wasn't much, but was something like half a gigabyte, leaving me with about 4.5gb of iCloud storage space remaining. All of it seemed to be extremely indicative of actually backing up the iPad. So at that point, instead of backing up a second time, I went ahead with the factory reset on the device and turned it back into the school when that was done.
Now I am getting no other options on this brand new (bought from Apple.com) iPad to restore from iCloud backup. This blasted me.com message is all I see. I tried entering in a wrong email into the login/password, and the error message came up there (where it did not give an error message when I logged in with the correct login/password), which seems to tell me the login/password are not the problem.
This is really enfuriating. I followed apple's rules for using iCloud as a backup, bought a brand new product of theirs, and now none of it is working and I seem to be at risk of losing my backed up photos and programs and settings from the old iPad. Really not pleased with this purchase at this point and need more help. Is there an official place I can call or go besides here?

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The diagnostics file shows;
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 10.5.1.42
QuickTime 7.7.1
FairPlay 1.13.36
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
Current user is an administrator.
The current local date and time is 2011-11-27 20:39:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16002)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.1.42 is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Description:          Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address:          192.168.1.99
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          No
DHCP Server:          255.255.255.255
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:          192.168.1.1
Active Connection:          (none)
Connected:          No
Online:                    No
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
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