IPAD connected via USB does not show in Windows

PC Specs : HP ProBook Windows 7 Professional 64 SP1 32 bit 4GB RAM 320GB HDD, Kaspersky ES 10.
I have a client with an iPhone which he connects to his laptop via the iPhone USB cable. He used to copy pictures from the device onto his laptop. Today that does not want to work any more for some reason. If he connects it, it simply does not even detect in
Windows. It doesn't even charge ! Before Windows, in the BIOS , there it charges. In Windows, in the device manager it does not even show anywhere. Also, it does make a one-time-connected-system-sound, when it is plugged in but that's all. In device manager,
there is no alert, no exclamation or error.
What was tried so far :
1.) Disabling anti-virus.
2.) Removing Upper Filter in HKLM/S/CCS/C/Class/[ID] for USB devices of Kaspersky driver association.
3.) Testing the iPad and the USB cable on other machines : Cable works fine.
What I still need to try :
1.) Installing Apple Mobile Device Drivers
What I do not want to do :
1.) Re-install Windows
2.) System Restore (restore points are very old, so unit will use many settings and programs if I do a restore).
What else might I try to get this working ?

Thanks for the responses !
@Milos Puchta :
No things I can see regarding the issue in the Event Logs. Updates were installed on the 15/08/2014... Maybe you can tell me which ones were problematic so I can see if they are installed (There are a lot). Maybe one of them was the culprit with other people
... a known update that was known to cause this
@SenneVL :
The USB are working perfectly. I tested my own USB drive, a USB hard drive, mouse etc and they work wonderful without issues. I must note that some or all of them also have the Upper filter installed. I installed ITunes (which comes with Apple Mobile Device
Driver) and confirmed the service is running. I will post on the Apple Forums too... when I do get time.
I checked with a resource monitor. If I connect the iPhone via USB, it throws out this (amongst million others) :
RegOpenKey, SUCCESS
HKLM\System\CurrentControlSet\Enum\USB\VID_05AC&PID_12A0\8BC1B9352C1771F5E5981DE35FEE26E08E5DE63B
This relates to Apple inc (VID_05AC)
This is the registry key
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_05AC&PID_12A0\8bc1b9352c1771f5e5981de35fee26e08e5de63b]
"DeviceDesc"="iPhone"
"LocationInformation"="Port_#0002.Hub_#0004"
"Capabilities"=dword:00000014
"HardwareID"=hex(7):55,00,53,00,42,00,5c,00,56,00,49,00,44,00,5f,00,30,00,35,\
  00,41,00,43,00,26,00,50,00,49,00,44,00,5f,00,31,00,32,00,41,00,30,00,26,00,\
  52,00,45,00,56,00,5f,00,30,00,34,00,31,00,30,00,00,00,55,00,53,00,42,00,5c,\
  00,56,00,49,00,44,00,5f,00,30,00,35,00,41,00,43,00,26,00,50,00,49,00,44,00,\
  5f,00,31,00,32,00,41,00,30,00,00,00,00,00
"CompatibleIDs"=hex(7):55,00,53,00,42,00,5c,00,43,00,6c,00,61,00,73,00,73,00,\
  5f,00,30,00,36,00,26,00,53,00,75,00,62,00,43,00,6c,00,61,00,73,00,73,00,5f,\
  00,30,00,31,00,26,00,50,00,72,00,6f,00,74,00,5f,00,30,00,31,00,00,00,55,00,\
  53,00,42,00,5c,00,43,00,6c,00,61,00,73,00,73,00,5f,00,30,00,36,00,26,00,53,\
  00,75,00,62,00,43,00,6c,00,61,00,73,00,73,00,5f,00,30,00,31,00,00,00,55,00,\
  53,00,42,00,5c,00,43,00,6c,00,61,00,73,00,73,00,5f,00,30,00,36,00,00,00,00,\
  00
"ContainerID"="{27b106ba-aa0b-5135-b303-213164031771}"
"ConfigFlags"=dword:00000000
"ClassGUID"="{eec5ad98-8080-425f-922a-dabf3de3f69a}"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_05AC&PID_12A0\8bc1b9352c1771f5e5981de35fee26e08e5de63b\Device Parameters]
"ExtPropDescSemaphore"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_05AC&PID_12A0\8bc1b9352c1771f5e5981de35fee26e08e5de63b\LogConf]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_05AC&PID_12A0\8bc1b9352c1771f5e5981de35fee26e08e5de63b\Control]
can you see anything wrong with this key ?

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