IPad crashed after trying to upload new version
I worked with Apple Support yesterday and they could not restore my iPad
Are you using iTunes to restore it? Were you getting error messages? If so, what were they?
~Lyssa
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I continue to get an error 37 message when trying to restore my iphone 3GS which crashed after trying to upload the last update. Does anyone else have this problem?
Did you manage to fix the issue?
I have exactly the same issue as described above : I installed the update 5.1.1 on my iphone 3GS and since then, I can not turn it on anymore. In Itunes, I get an error 37 when I am doing a restauration and it stops.
This error has nothing to do with firewall : I tried to restore the phone on several computers, including in an Apple reseller and it did not work anywhere.
I spent several hours on phone with the hotline from Apple which arrived to the conclusion that it is a hardware issue, but the phone was working perfectly fine until I installed this update! -
I am trying to upload new version iTunes into Windows 7 and getting error message that runtime is loading incorrectly. Cannot connect to online support. Any ideas please?
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Lost Itunes after trying to install new version I need help....
I tried downloading the new versions of Itunes and my computer went nuts. I totally lost itunes and I keep gettign the following message even after I tried deleting all my itunes associated files:
[img]http://thumb5.webshots.net/t/60/660/5/63/86/2995563860033703545ixjQRz_th.jp g[/img]
Can somebody help me? What do I need to do?The screenshot is too small for me to read ... could you post back with the text on it written in a reply for us?
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New ipod has erased all memory twice after trying to upload new songs
new ipod has erased all memory twice after uploading new songs - has asked me to register the ipod 14 times - each time I have completed the registration, it gets halfway through uploading 668 songs from my itunes library and then stops - now the folder icon has appeared on the ipod and it won't respond at all - very frustrating - please help
hey,
i've had my ipod since december, i had to restart my computer and after installin everythin back i'm having the same problem ! i'm currently trying to upload the songs for the fourth time, cause this morning when i tried to reset it wouldn't even let me ...
please, anyone ???
60 gb video Windows XP Pro -
Everything was ok until early last week when Firefox kept on and on crashing. I downloaded the new version on Saturday and all was fine until I switched on on Sunday and nothing, zilch. Opened in internet explorer and all was OK so knew it had to be Firefox. I disabled my Firewall and all came on perfectly, as soon as firewall goes on again Firefox goes off. I have now done a system restore back thingy (I'm sure you know what I mean!!) to before the download and am now having to put up with it crashing when it feels like it. Also very slow and sticky. I am working on Windows 7 if this helps.
If this cannot be resolved satisfactorily I will change to Safari or Internet Explorer as this is not the first problems I have had with Firefox.A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes -
I have used Firefox on my computer for several years. Today, after upgrading to the new version, I was not able to open Firefox. I have tried several times uninstalling and re-downloading Firefox. It still will not open! Is the new version not compatible with Windows Vista?
I hope that link points to mozilla.com or mozilla.org
You will have to close firefox.exe with the Windows Task Manager from the "Processes" tab of the WTM since you don't have a widow to close.
The best way to close Firefox is through File > Exit, for those who stuck with the "Firefox" button click on the Firefox button then Exit. It is not perfect but it is a lot better than just closing the window with the "X" in the upper right corner -
Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox -
Why is it, after I downloaded the new version of steve jobs, I lost all my highlighted placements in the book and whenever I tried to highlight something, it lags tremendously. Is there a reason for this?
And all placement in which I highlighted in previous version of the book, it directs me to a completely different page and sentence in which I highlighted previously. And the frustrating is, I can't delete the false highlight.
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Can't open numbers on my iPhone 5S and iPad mini (1st Gen.) after updating to the new version 2.0.1. Please help!
Okay , you should only delete EMPTY DUPLICATED folders, not preview folders or any others. I would put them all back. Then just delete any DUPLICATED EMPTY folders, do not disturb any other folders. On iOS switch off DOCUMENTS AND DATA under ICLOUD in SETTINGS. Do this on all iOS devices not just the one. Once deleted DUPLICATE FOLDERS on the mac in MOBILE FOLDERS then exit the LIBRARY. Open PAGES on your MAC and view folders on icloud. Check everything is all there as expected. If okay then DELETE and re-install PAGES app on iOS - THEN switch on DATA and DOCUMENTS in ICLOUD. Now open PAGES. If you have Time Machine on you can recover any 'lost' doc files and restore them from your mac from pages application. Try the process again and do not disturb any folders other than ones I mentioned as this is the system files LIBRARY. It is not a place to be over zealous in moving, altering and deleting folders and files. Take care please.
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Problem with update MUSE CC 2014.2 (october 6). after upgrading to the new version of Muse crashes very often (out without notice).
HELP! i can't get ANYTHING done in the new muse - keeps closing. once it crashes - i can't get the file back open!
i've lost all my work!
from my desktop - when it stared happening was with the updated version:
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:36:38 2014
========================================
[00:00:42.416] Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:success size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014 highestUID: 3548
[00:01:03.898] Preparing to Save As over "\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse" exists: true
[00:01:17.516] SaveAs complete for file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' file size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highest UID:3551
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:03 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:07 2014 UTC: Error: CSI: OOBE: Serial Number: Error Code: O-10 Error Message: Unable to retrieve the serial number (Note: this may not be an error)
Build 232: Mon Nov 3 19:41:21 2014 UTC: Error: CSI: IMS: Connect: Error Code: I-200 Error Message: No Account
Build 232: Mon Nov 3 19:41:21 2014 UTC: Unknown IMS error 'SHARED_NOACCT_ERROR' has occurred when retrieving IMS token.
Build 232: Mon Nov 3 19:41:57 2014 UTC: Opening file '\\D-LAPTOP\_websites\dsbees muse\dsbees.muse' with status:This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version. size:9797632 mod Date:Tue Sep 23 15:51:42 GMT-0500 2014
Build 232: Mon Nov 3 19:41:57 2014 UTC: This Adobe Muse site file requires a newer version of Adobe Muse. Please update to the latest version.
Logging in build 2014.2.1.10 started at: Mon Nov 03 13:43:17 2014
========================================
[00:00:21.481] Opening file '\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse' with status:success size:9830400 mod Date:Mon Nov 3 13:37:51 GMT-0600 2014 highestUID: 3551
[00:00:30.373] AssertInDebug: Unable to run recovery. User file remains locked after 5 second pause.-assertInDebugOnly+DataBase/recover+MuseSite$/recover+MethodInfo-2886+DataBase$/run Recovery+apply+UIComponent/callLaterDispatcher2+UIComponent/callLaterDispatcher+end stack
[00:00:30.404] Failed to recover file:\\D-LAPTOP\_websites\dsbeesTWO\dsbeesTWO.muse
[00:00:30.420] Calling openConnection for file that doesn't exist? C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ Parent folder exists.
[00:00:34.429] open of SQL connection failed for C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ
[00:00:34.429] Failed to open mini-save connection B "C:\Users\Owner\AppData\Roaming\com.adobe.AdobeMuseCC.2014.2\Local Store\Recovery\JXRoDn335LE0UosOdoStnQ" Doesn't exist. Folder exists. error:SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'
[00:00:34.429] EXCEPTION:[SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001'-SQLConnection/internalOpen+SQLConnection/open+DataBaseConnectionWrapper/o penConnection+MethodInfo-28954+EventDispatcher/dispatchEventFunction+EventDispatcher/dispa tchEvent+MethodInfo-28938+end stack
[00:00:34.445] AlertAndExit because of: [SQLC/internalOpen] SQLError: 'Error #3125: Unable to open the database file.', details:'Connection closed.', operation:'open', detailID:'1001' -
Nano got wet was working tried to upload new songs now wont work?
My nano 6th generation got wet. i put in rice was working after that fine. recently tried to upload new music to it and now it wont work.Have tried several times to restore it. It turns on fine but touch screen dosent seem to work. i start to move it then it freezes?
Is this a Gmail account?
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Please help as I am trying to reload new version of Itunes. I have followed all advice I could find in removing apple files and itune files etc...Now when I try to download it asks me if i want to save itunes setup_exe and when i select that option I get a message that says could not be downloaded. Any help?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on anoterh computer to help determine if you have an iPod or computer problem.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am getting run time error 6034 after updating iTunes to new version.Any help?
I am getting run time error 6034 after updating iTunes to new version.Any help?
I tried different ways to resolve it like uninstall/install itunes
I am also getting error message on iTunes helper.exeHi isush!
I have an article for you that will help you troubleshoot this issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
Since I have uploaded new version of IOS 7 I started to expirience freezing problems of my device. Could you show way of fixing thise problem?
Hello Baladadash,
Thank you for providing the details of the issue you are experiencing with your iPhone. It is definitely inconvenient and frustrating when you are not able to access your iPhone.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.
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