IPad default screen profile opening as Android

Hello,
I am creating Multiscreen HTML5 help for an iPhone/iPad app. Our graphic design team has edited files for my project so that they have the company's preferred look and feel. They also supplied a URL as the help link. It seemed OK, but QA just informed me that the URL thinks the device is an Android phone even though the QA analyst is using an iPad.
In my project, I have iPad as my default screen profile, so I am not sure what I can change or why the help is appearing as Android. If anyone has any suggestions, I'd really appreciate them.
Thanks,
Kevin

Kevin
Have you seen the direct email I sent to the address registered with your forum profile? I notice though the problem has changed. You originally posted the problem as simply the wrong layout being presented. Now it seems to be that the content is not being displayed.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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