Ipad disable question please help

Question

I am having an annoying problem. I am from Vietnam but currently staying in Australia.  My girlfriend bought an iPad 4 in Vietnam from a mobile phone retail store (not sure if it is official retail or not) and she had never used any smartphone or even a computer before. People at the store helped her set up and even gave her an account to download free apps from iTunes. And now her iPad is disable because her brother attempted wrong pass code too many times. Now the only thing appear on the screen of the Ipad is disable and please connect to iTunes. She brought the device back to where she bought it and the guy there plug it in their computer and tell her the only way to fix this is to restore everything but she need to type in the icloud password otherwise the iPad could never be used again. She does not have any memory about the account that she used when she unbox the device. But she is sure that the device come to her with full seal. I was not there therefore i don't know anything other than the things above. I remember that i read some stuff earlier on the internet saying that once ur device is disable. You can actually plug it in the itunes and key in the passcode and unlock it. Is it possible to do so ? Please help. Pardon for my writing as it is realy suck.

Answer 1

No, once it's disabled, it needs to be restored.
As for the unknown iCloud password, your girlfriend needs to call Apple, prove she's the original owner, and they be able to remove the account. It will still need to be restored in iTunes, but this way it won't require the iCloud password after it's restored.