IPad does not show up in devices under itunes, cannot synch

The initial time I plug my mom's iPad into her laptop her iTunes does not auto launch like it should, so if I launch it, it doesn't show me devices so I cannot mannually start to synch.  Help!

Two things: if Preferences have been changed in iTunes to not sync automatically upon connecting the iPad then iTunes will/should not launch. You have to do it manually. I suspect the setting is not the problem so see here-
1. Make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
2. Try all the other ports on your computer, even a number of times.
3. Make sure your lead /connections are not faulty.
4. If you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
5. Make sure you have the latest version of iTunes installed.
6. If using Widows, make sure all Windows Updates are installed.
7. Failing all that, see here - http://support.apple.com/kb/TS1538 for Windows and http://support.apple.com/kb/TS1591 for Macs
8. And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
http://support.apple.com/kb/HT1808

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