IPad doesn't load, constantly restarts, and doesn't restore after iOS 8.1 update attempt.

Hello all.
I have an iPad Air 16gb with 4g Verizon Card. My iPad was working perfect until I attempted to update to iOS 8.1. It went through the normal update routine but when it restarted that's where all my problems began. It would go almost to where the iOS would kick on but I got the Apple blue screen of death for about 2 seconds and then it would restart. It's been going through these motions ever since never going into iOS. After doing some research, I finally found out how to emergency restore the iPad by turning it off and turning it back on holding the home button until the itunes/lightning plug symbols come on the screen. Plugged it into my computer, loaded itunes, and attempted to restore. I downloaded a fresh iOS 8.1 update and the iPad would turn off and turn back on with the update bar below the apple symbol. After the bar appeared, the bar remained unchanged so nothing even loaded. Then a few minutes later, I received "itunes could not connect to this iphone. an unknown error occured (0xE8000084)." and then got the "iPhone could not be restored. An unknown error occurred (4013)." Not really sure why it's saying iPhone either. I tried this three times getting the same result. I just tried restarting the computer and doing it again and yet I get the same result. Does anyone have any clue why this is happening and how to fix this? This is very frustrating because I'm in the military stationed in Italy but I'm about 3 hours away from the nearest Apple store and, not to imply anything, but they may not even speak English and having to take the train risking nothing getting solved. Any other ideas or help would be appreciated. 

Hi rsa12985,
Welcome to the Apple Support Communities!
I know that errors with iTunes errors and issues with your iPad not turning on can both be very frustrating and concerning. In this situation, with the unknown error 4013, I would suggest following the steps located in the attached article. 
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
Best regards,
Joe

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