IPad doesn't work after updating iOS

Trying to help my mom with her iPad 2 but I'm in US, she's in Canada so will describe the best I can based on what she's told me. She was trying to update an app, received a message about terms and conditions. Now it no longer works properly, seems to be stuck on the terms page and cannot navigate anywhere. Icons no longer exist. Basically not usable. Any ideas? We've already tried turning it on and off and still the same screen shows up.

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

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    Message was edited by: SusanCanton

    (A) Reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.
    (B) Reset all settings
    Settings>General>Reset>Reset all settings
    Note: Data will not be affected but settings will be reset.

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