IPad email not sending

Question

Hello all,
I just composed an email on my iPad, tapped [Send], and it disappeared. Permanently, by the looks of things. The Drafts, Outbox, Sent Messages and Sent folders are all empty. There is no record of my composed outgoing message.
Here's my only clue: When I check all the places said email should be residing, all the folders are hung up in "Connecting" status.
Outgoing mail server settings: fine.
Internet connection: fine.
I can receive mail.
I asked the guy next to me to check his work mail (coxmail) from his Mac Book Air...fine.
Do I need help? or just a beer? what am I missing?

Answer 1

Were you sending via a MobileMe SMTP Server?  You may find the following chat session with MobileMe amusing and it may explain the problem either from the IPAD Mail program or MobileMe or other "online servers" such as Google, Hotmail etc.
I didn't have much room to write and couldn't review what I was writing.
Customer [7:14 p.m.]:
I composed two messages today. A new message and a reply to a message I received on my MobileMe server.
Customer [7:14 p.m.]:
Whatever the reason, my default SMTP for new messages was MobileMe.
Customer [7:14 p.m.]:
At the time I composed the messages I didn't know I was offline (I am in a hotel where I need to authenticate every 24 hours).
Customer [7:15 p.m.]:
I authenticated and went back online and just assumed my mail would be sent. I checked my mail and was receiving mail on all three servers.
Customer [7:15 p.m.]:
I realized later that the two emails I composed did not send, were not in sent items, were not in drafts, and not in "outbox"
Customer [7:16 p.m.]:
I then tried to recreate the problem by going offline.
Customer [7:16 p.m.]:
I composed a message with me.com as the server - the message did not appear anywhere after pressing send.
Customer [7:16 p.m.]:
not in drafts or an outbox or any other folder.
Customer [7:16 p.m.]:
When I went online however, the message was found in some kind of cache and sent.
Customer [7:17 p.m.]:
Now I'm hoping there is a way to retrieve these two messages
Advisor [7:18 p.m.]:
I can understand your concern with this issue. What were the subject titles of the emails you are searching for?
Customer [7:18 p.m.]:
I can give you an approximate time I went online.
Customer [7:19 p.m.]:
I believe one was called "status" and the other was "card details"
Customer [7:20 p.m.]:
Six hours and 40 minutes ago - roughly
Advisor [7:20 p.m.]:
Okay, thank you. Actually right now we are having a issue with all mail servers today. At this time, we are asking customers to use their online account at www.me.com to send and receive messages. This is a brand new issue and we are working to get this resolved as soon as possible.
Customer [7:21 p.m.]:
Here is my concern. The email I wrote was long and involved and to recreate it would be very difficult - do you believe this email has been permanently lost?
Advisor [7:23 p.m.]:
No, absolutely. If the mail was sent through MobileMe servers then it is there.
Customer [7:23 p.m.]:
Well that is what I'm asking - was it left in some unknown cache location on my iPad or was it transmitted?
Customer [7:23 p.m.]:
How would I know.
Advisor [7:24 p.m.]:
No, I'm talking about MobileMe servers that you would not be able to see on your iPad or in me.com. Not a Sent folder or Draft folder. We would have to retrieve the message.
Customer [7:27 p.m.]:
I understand that - but since I tried to recreate the problem I noticed that a message composed and sent on the ipad while offline is "saved" in an unknown location. When coming back online the mysteriously "saved" message is found by either MobileMe and Ipad and "sending" appears below the status. Of course these two emails have now been missing for almost 7 hours so I was wondering if you can confirm they are on your server.
Advisor [7:29 p.m.]:
We cannot see actual messages or their titles on the server. We can only see the amount of messages in each folder. They would have to searched for to pull them from the server.
Customer [7:29 p.m.]:
ok what is the next step - as this is time sensitive.
Advisor [7:30 p.m.]:
Please give me a few minutes.
Customer [7:40 p.m.]:
I'll be away from my computer for a few minutes as well so if you return in my absence please don't disconnect
Advisor [7:41 p.m.]:
Thank you for waiting. This issue requires an escalation which means a Senior Advisor will contact you within 24-48 hours through an alternate email address. Can you provide an alternate email address please?