IPad Fios Mobile app version 2 upgrade

Verizon, is the there a fix to all the problems reported in version 2 Review section in the App Store? Ever since upgrading, i keep getting authentication error please try again. Did you guys ever do any suitability testing before deploying this upgrade? Please fix this ASAP.

UPDATE AS OF : 11/11/13 10:23 AM
On My iPad 2
My Fios Mobile App
Version:2.0.7359 I did not uninstall/download this Version ...that's what it is today.
ALL PARTS OF IT WORKING FOR ME.
Could these SETTINGS in My Fios Mobile app. have a bearing on your situation ?
My Ip: 72.76.xxx.xxx
My Fips Code is: 34_003 which identifies NJ_Bergen County
After uninstalling and downloading new Version did you COMPLETELY shut down your iPad ?
In other situations this has solved problems ?
Please let everyone know when you get a solution.
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45

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FiOS Mobile App and DVR

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I have 2 Cisco CHS435HDC DVR's that are connected to my home network. The other day I downloaded the FiOS Mobile app and wanted to see if I can watch my recorded shows or schedule new shows using this app. The app recognizes I have 2 devices but it doesnt display my recordings or schedules. In the app it also says the devices are not connected to the network but I can tell they are. Both my phone and the devices are on the same subnet/network so no firewalls or routes are in play.
One thing to note is that I have business service but there is no support forum on the business side so I'm hoping someone here can help.
1. How can I configure the app to connect to the DVR's or configure the DVR's to broadcast whats needed so they are seen on the network by the app? I cant figure out what I need to do here. (Note I activated and authorized all the devices and accounts)
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I have my phone registered under Menus\Settings\Remote DVR\Mobile Phone Settings. This is where I registered my phone nunber and it provided a confirmation code. My iPhone works great. Note there is an older App that was replace by a newer app. Make sure you have the latest application for your device.
I am not sure if a plain iPAD or other non phone devices work. I know there had been some complaints, and some requests for applications for non phone devices. Not sure on the status.
I requested one that did not require to go to the Verizon site and back. Why not a local App on the local Wifi? And Also a remote control application developed for your PC? All can be found on The ideas boards, along with many other ideas.

Why is the Fios mobile app not available in the App Store?

Why is the Fios mobile app not available in the App Store?

Sorry to say but they have. And even advertised it on their home page as recently as today. You can view about 70 different channels on your iPhone or iPad. Anyone else out there who knows the answer?

Error code 19 fios Mobile app

I try to log into the app and it says we apologize but we were unable to process your request. Try again in a few minutes. Error code 19.

We were struggling with the very same problem. The FIOS Mobile app worked fine on my older iPad (3rd gen) but kept returning Error Code 23 on my wife's new iPad Mini (purchased new in January 2014).
What worked for us was to do a full firmware restore using iTunes on our Mac. Connect your iPad to your Mac, run iTunes, then hold down the sleep/wake and the home button until the iPad screen goes black, then release the sleep/wake button (but continue to hold the Home button - this is important). You'll be prompted in iTunes (on Mac) to restore the iPad.
We followed the prompts and eventually the ipad was restored to "factory defaults". By setting up the iPad as a "new iPad" it prevented any of the old apps from loading. We then re-installed just the FIOS Mobile app and we were able to log in successfully.
What's nuts about this is that when we tried to restore the iPad from a backup we had made with iTunes, all the settings came back but SO DID THE ERROR CODE 23. It seems something got setup in the iPad settings that conflicts with the functioning of the FIOS Mobile app.
We had to restore the rests of the settings and apps manually. Once this was done, however, the FIOS Mobile app continues to work properly. Whew!
I'd really like to know what, specifically, the setting is that trips up the FIOS Mobile app. Alas, I don't think I'll ever learn the true reason for the problem, but at least it's working now.
Good luck!

FIOS Mobile App - Wireless Does Not Work

Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

billosaur wrote:
Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.
Send the developers an email at [email protected] I'm fairly confident they don't monitor this site. If they don't hear from enough people like you with this issue, they won't fix it. So please notify them of your issue. Many are complaining on the Google Play app user reviews about the same problem you have. You can see then on the Google Play site by accessing the site via a PC.

DVR streaming to FiOS Mobile App

When will FiOS mobile app be able to play DVR recordings? Dish, xfinity and others have had this ability for some time (years in the case of Dish networks).

It may be possible when the new DVR rolls out later this spring.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

FRUSTRATED: FiOS Mobile app for iPad and live TV on my computer do not recognize me as a subscriber

We recently upgraded our data only service to FiOS TV and Quantum internet. TV service in the house works great. However, attempts to watch live TV (on channels that I subscribe to/pay for) using FiOS mobile for iPAD and on my home computer continue to result in some error message saying that my subscription cannot be verified. The same happens when trying to view WatchESPN or Disney via our Apple TV.
I've attempted to resolve this via two or three chat sessions and at least two phone calls to Verizon and it hasn't been fixed or resolved. Somewhere in my account a "pending order" exists, although I don't have one pending. No one knows how to clear this out but thinks that is my problem. This is very frustrating.
Any suggestions or thoughts? I have done the following:
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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon fios mobile app not working on iphone, works ok on ipad

The verizon app on the iphnoe gets message about need to connect to FIOS wifi, but I al already connected to the wifi. No problem with my ipad...
I called verizon and they said the problem is with apple, because it works ok in the ipad...

Just check the reviews on the Google Play store. Tons of people reporting probelms with the update to Android 5.0
Tye Bandy February 11, 2015
Remote doesn't work No longer has remote feature after Lollipop update to Galaxy S5
Mike de Gouveia February 8, 2015
Not compatible with Android L This was an OK app before I updated my S5 to lollipop. It was a bit glitchy with scheduling recordings and scrolling through TV listings before, but now it is just terrible and does not even allow me to use the app as a remote control and is always crashing. I'm keeping the app because I'm hopeful that they will resolve the compatibility issues because it is pretty convenient having an app running off the WiFi to control the DVR. I will submit a new review once they do.
Robert DeNuto February 9, 2015
"restore to factory settings and try again." I contacted FiOS support because after updating my S5 to Lollipop, the app would no longer recognize that I was connected to my FiOS router. As a result, I couldn't change the channels on my FiOS set top box or watch FiOS programs on my phone
Juston Ling
Please fix the Lollipop S5 issue The remote portion is the only reason to have this app, and since it had been rendered useless ever since Lollipop was pushed - I have to rate 1 star. Once fixed I will gladly update
Len S. February 12, 2015
Remote don't work on App

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Hello Doishi, thank you for your reply really appreciated. i can cope with administration from a computer but it would be great if there was an app or even a mobile version whenver you need to administer from elsewhere.
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Mobile App Version not updating in Admin Webgui

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To add more supporting evidence that the number of ratings were not updating
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IPad email problem after version 6 upgrade

My email stopped working after accepting the upgrade to version 6. My settings appear right and everything worked before the upgrade. Any suggestions?

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FIOS Mobile iPad App "Invalid Credentials"

Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Solved!
Go to Solution.

stellar7 wrote:
Has anyone had problems setting up the FIOS Mobile app on the iPad? I have a number of the iphone applications running on my phone and am able to successfully login to those both on my phone and on my computer. However, when I try to use the same credentials on my iPad in the FIOS Mobile app I get the error Invalid Credentials.
I've installed the FIOS Mobile app on (2) different iPads, and have used both the primary and sub accounts with the same error. I contacted Verizon Support for assistance and they told me I had to sync my iPad first, but had no other solutions to my problem. Any assistance or confirmation I'm not the only one having this problem would be useful in hopefully fixing this problem.
Cheers
Hello,
Recheck your network settings on the iPad to ensure that you are trying to connect to your home wireless FiOS network and not another one.
Try deleting all Verizon apps you currently have on the iPad. Afterwards, reinstall them again. Start with the 'Verizon FiOS Mobile' app for the iPad.
We've been using the Verizon FiOS Mobile app on an iPad and iPad mini and have not had any issues, and I've deleted/reinstalled it just to see if I get any messages like yours and it always seems to work fine.
Good luck!

Issue Running a Dashboard on iPad using Oracle BI Mobile App 11.1.1.5

Hi All,
I have an Oracle BI dashboard (11g) which I'm trying to access through an iPad. I have Oracle Business Intelligence Mobile App (version 11.1.1.5) installed on the iPad and the version of the Oracle BI EE Server is 11.1.1.6.0
Functionality of the Dashboard
=============================
The dashboard consists of 15 tabs. The first tab is an Overview tab from where a user is required to select the value for a scenario. Once the user selects a particular scenario and clicks on Apply button the charts on the Overview tab, as well as the data for all other tabs gets generated and the user can select different tabs and view their data.
Results Obtained (till now)
================
The above Dashboard is working perfectly fine when tested on
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Problem Running the Dashboard on iPad ( using Oracle Business Intelligence Mobile App)
============================================================
When I open the Dashobard, the initial Overview tab appears. As soon as I select a Scenario and click on Apply button, the Overview tab gets generated perfectly fine but the drop down list for selecting the other related reports (tabs) stops appearing.
The Refresh, Properties, Mobile/ Original Layout and Favorites icon on iPad screen all stop functioning.
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There are a number of issues w the Mobile app and Ipad...have to thoroughly reviewed this metalink note:
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If helpful, pls mark correct or helpful

International channel not available on VERIZON FIOS MOBILE FOR IPAD

I have Brazilian channel and I believe you guys as right nonw dont support watch Iternational channel yet. Do you guys now when will be available to watch the channels that we pay for on mobile ipad. I would love to watch Brazilian channel at work
THe channel is 1768

cesinha87 wrote:
I have Brazilian channel and I believe you guys as right nonw dont support watch Iternational channel yet. Do you guys now when will be available to watch the channels that we pay for on mobile ipad. I would love to watch Brazilian channel at work
THe channel is 1768
Hello,
At this time, one can stream about 75 live TV channels from the iPad, Xbox 360, LG Smart TV, and Samsung Smart TV.
From the iPad, this is through the 'FiOS Mobile' app from the App store.
For a list of channels available for Live TV on the aforementioned devices, you can go to either:
http://www22.verizon.com/home/livetv and select the link 'See available channels'
OR
http://www22.verizon.com/home/fiostv/features#connect and select the link 'your favorite TV channels'.
Keep in mind that you have to be subscribed to the selected TV channel in your FiOS TV package in order to watch that channel live.
Also, as PJL has mentioned, the live TV streaming would work only if connected to your residential home network.
Lastly, if you'd like to submit the suggestion to include international channels to live TV streaming on the iPad (and other devices), you can do so via Verizon Idea Exchange.
Suggestions for any Verizon service/product/offering on the internet, telephone or TV can be made in the 'Idea Exchange' section of the Verizon Community Forums where it'll be noticed more by other Verizon community members as well as Verizon employees who can bring up individual ideas to the appropriate teams.
Also, forum members can vote on the posted idea for greater emphasis.
Please see:
http://forums.verizon.com/t5/Verizon-Idea-Exchange-FAQs/Idea-Exchange-FAQs/td-p/231267 for more details.
The direct link to the Idea Exchange section is found here:
http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange

I see NFL Network on Fios Mobile on iOS for my ipad but not on Andriod Tablet.

I thought the apps where the same but I can not find NFL network channel 588 on my Fios Mobile app on Andriod. It is on my iOS for my iPad.

Hi,
could you please give us some info on what kind of network you have?
Can other application communicate with the web?
Thanks,
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IPad Fios Mobile app version 2 upgrade

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