IPad freezes after iOS 7 update, touch screen often unresponsive ... Please

Apple support - please post in plain English the exact steps you'd like customers to take to fix this.  Simply doing a reset - pushing the round button and on/off button and holding down does not work.   I've done this about. 20 times.  Where do you go to do a factory reset?  it sounds like a lot of people are having issues as the first open genius appt bar is Thursday in Dallas.

Hello L8T,
Thank you for using Apple Support Communities!
For your first 2 questions I recommend the same thing. Force quit all the apps that are running:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
Then restart the iPad:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
As for the icons and background movement, that is called the parallax effect, and can be turned off by going to Settings > General > Accessibility > Reduce Motion.
This article will give you more info on that:
iOS 7: How to reduce screen motion
http://support.apple.com/kb/HT5595
All the very best,
Sterling

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