IPad going GRAY at bootup; no icons, nothing! And tech support was useless

bought an $800 iPad and took it to Mexico City: caring for relative here.
it's 1 wk. old and developed problem with gray-screen, no icons, no way to log in.
Since there are no numbers for Apple tech support that can be called from outside the country (even at my expense) I had to do the call-back process. I had my U.S.-based cell phone here, but calls cost $2.25 per minute from Mexico to outside world. The total length of the call incl. wait & hold time was 52 minutes. Therefore this call cost me $117.00
Does anyone have a way to get in touch with Apple via either email or non-tollfree phone number?
Thanks.
<Edited by Host>

Maybe this link will help
http://www.apple.com/contact/

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IPad going GRAY at bootup; no icons, nothing! And tech support was useless

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