IPad & iPhone 4s unable to access internet on wi-fi

My iPad and iPhone 4s (both on iOS 6.0.1) don't seem to be able to access the internet on my home wifi network (WPA). My iPod Touch (also iOS 6.0.1) works just fine with the network. This is the first time it's happened, I've reset network settings multiple times on both devices to no avail.
They both connect and access fine on other wifi networks.
They automatically sign into the home network as usual but browsers and apps always time out. What's even stranger is that on my iPhone I do get pop-up notifications (from Twitter and Facebook) when the phone is on standby but once I open the notifications the request times out :-(
No other Apple device or in the household is having an issue with the home wifi network.

Turn off "Smart Set Up" on the homehub. It can cause problems on mobile devices.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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Hey there Rampphil,
Thank you for using Apple Support Communities.
It sounds like the network connection from the phone to the internet is not working correctly.
This is where I would recommend starting your troubleshooting:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If that doesnt resolve the issue, I would next try this section from down toward the bottom:
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Take care,
Sterling

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I spent several hours on the phone with Lenovo Tech Support to no avail, and their instruction that I uninstall Norton Internet Security made no difference either. When they instructed me to open a Command Prompt and ping 192.168.1.1, the results showed that there were 4 packets sent and 4 received. When I was instructed to ping the IP Address for the wireless adapter, the results showed 4 packets send and 4 received. When I was instructed to ping www.google.com, the results showed that the ping request could not find the host www.google.com. Lenovo Tech Support stated that there was nothing further they could do, and that I needed to use a utility to set everything back to factory specs (i.e., have a utility programme erase everything on the hard drive and reinstall XP ... and even then I was told that there was no guarantee that would fix things, meaning that the PC would then have to be sent into their repair depot). Before I do this, I was hoping that someone here might know as to what's going on with my connection problems and how it could be fixed, without having to erase everything.
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Hi,
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ASA Version 9.1(2)
interface GigabitEthernet0/0
description OUTSIDE
nameif outside
security-level 0
ip address 1.1.1.1 255.255.255.248
interface GigabitEthernet0/1
description BACKUP
nameif backup
security-level 0
ip address 2.2.2.2 255.255.255.248
interface GigabitEthernet0/4
description INSIDE
nameif inside
security-level 100
ip address 10.4.20.1 255.255.255.0
boot system disk0:/asa912-smp-k8.bin
ftp mode passive
clock timezone PT -8
clock summer-time PT recurring
dns domain-lookup outside
object network 2.2.2.4_10.4.20.2
host 10.4.20.2
access-list out2in extended permit icmp any any inactive
access-list in2out extended permit ip 10.4.20.0 255.255.255.0 any
access-list out2in_bkp extended permit icmp any any inactive
access-list out2in_bkp extended permit tcp any object 2.2.2.4_10.4.20.2 eq ssh
pager lines 24
logging enable
logging timestamp
logging standby
logging monitor debugging
logging trap debugging
logging history debugging
logging asdm debugging
mtu outside 1500
mtu backup 1500
mtu inside 1500
mtu management 1500
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-713.bin
asdm history enable
arp timeout 14400
no arp permit-nonconnected
object network 2.2.2.4_10.4.20.2
nat (inside,backup) static 2.2.2.4 net-to-net dns
access-group out2in in interface outside
access-group out2in_bkp in interface backup
access-group in2out in interface inside
route outside 0.0.0.0 0.0.0.0 1.1.1.2 10 track 100
route backup 0.0.0.0 0.0.0.0 2.2.2.3 20 track 101
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
user-identity default-domain LOCAL
aaa authentication ssh console LOCAL
aaa authentication http console LOCAL
http server enable
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http 0.0.0.0 0.0.0.0 outside
http 0.0.0.0 0.0.0.0 backup
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart warmstart
sla monitor 100
type echo protocol ipIcmpEcho 8.8.8.8 interface outside
sla monitor schedule 100 life forever start-time now
sla monitor 101
type echo protocol ipIcmpEcho 8.8.4.4 interface backup
sla monitor schedule 101 life forever start-time now
service resetoutside
crypto ipsec security-association pmtu-aging infinite
crypto ca trustpool policy
track 100 rtr 100 reachability
track 101 rtr 101 reachability
telnet timeout 5
ssh 0.0.0.0 0.0.0.0 outside
ssh 0.0.0.0 0.0.0.0 backup
ssh timeout 60
ssh version 2
ssh key-exchange group dh-group1-sha1
console timeout 0
dhcpd address 192.168.1.2-192.168.1.254 management
dhcpd enable management
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
ntp server 123.108.225.6 source outside
ssl encryption rc4-sha1 aes128-sha1 aes256-sha1 3des-sha1
username xyz password ***** encrypted privilege 15
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
service-policy global_policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:9b63e3cfc9f98800d2bb3efa34c75906
: end

Hi Anand
Could you please do a packet tracer on the Asa?
Packet-tracer input inside icmp 10.20.4.2 8 0 4.2.2.2 detailed
Are you able to ping 4.2.2.2 from the server ?
Please use the following command
"fixup protocol icmp"
And then check whether you are able to ping the Internet.
Regards
Aditya

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Double-click anywhere in the line of text below on this page to select it, then copy it to the Clipboard by pressing the key combination command-C:
www.google.com
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IPad & iPhone 4s unable to access internet on wi-fi

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