IPad is disabled and can't restore.
After upgrading my iPad to the latest OS I began using a password. I forgot the password and subsequently the iPad became disabled after numerous incorrect password attempts. I tried to reset the the iPad via iTunes but I keep getting a pop up saying that I have to disable "Find My iPad" in my iPad setting s before I can restore. This is a problem since my iPad is disabled. Any help would be appreciated.
Erase iPad
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Similar Messages
-
My ipad is disabled and I cannot restore it because the Function Find My Ipad setting was on, and I cannot get in the ipad to turn off the setting in order to restore the ipad. Does anyone know how to solve the problem
Force iPad into Recovery Mode. Follow step 1 to 5 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
My IPad is Disabled and can't get it on.
My IPad is Disabled and says connect to Itunes. I don't know how to get it working again.
Epic Dylan wrote:
i don't have a mac
You don't need a Mac. You can use a PC running Windows.
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
iPad Stuck in Recovery Mode after Update
http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
IPad is disabled and can't sync with iTunes
My toddler managed to permanently diasbled my iPad. I connected it to my PC (the only computer it has been synced to) so that I could restore it and not lose any of its content. I got a notification that my iTunes needed to be updated, so I tried updating my iTunes and it won't update by itself. I contacted iTunes support and they said I probably have to remove iTunes from my computer then redownload it. My question is, if I remove the iTunes the iPad was synced to and redownload it, will that affect my ability to restore it without losing any of its content, even though it's still on the original computer?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Ipad Air disabled and will not restore to factory settings.
Hi Guys,
I recently had my ipad disabled by my little brother. He didn't know the password and kept going until he was completely locked out of it. I am familiar with restoring the device as it has happened once before.
That time it all went smoothly. However now I cant seem to get past the updates. Every time I try to restore the device it begins to update and then fails an hour into the process. It's so bloody frustrating.
Is there any particular reason why this update keeps failing or anyone know how I can restore without updating??
If it helps I receive a message of an "unknown error -39" which keeps appearing.
All help will be greatly appreciated as I have important projects on this thingI do not know that that particular code means, but many times, antivirus software and USB connections can have a negative impact on restoring with iTunes.
My suggestion would be to quit iTunes, restart both devices, disable your firewall and antivirus software, and use another USB a port if you have one to use. -
I forgot my ipad 4 passcode, ipad now disabled and can't reset.
I have followed the standard instructions rom here - http://support.apple.com/kb/HT1414 but they are useless. My ipad is still disabled. I don't seem to be able to reset and/or restore. Can anyone help please?
I have followed the standard instructions rom here - http://support.apple.com/kb/HT1414 but they are useless. My ipad is still disabled. I don't seem to be able to reset and/or restore. Can anyone help please?
-
hello can apple help me out.i am from Pakistan, i received iphone 4s as a gift, it was purchased in canada last march 2012. unfortunately its screen stopped working and inside screen when i try to look with external light. there was message "iphone disabled for 60 minutes" i tried restore but could not it downloads update but does not do anything i am heck upset its really something means to me alot. I tried to find out warranty claiming process but here in pakistan it has not been officially launched. Why so ? in a country where 50% people are using iphone and apple is not there? i was really shoked. well i really need help.please guide me how can i get it replaced or anything that can be claimed in warranty.it is still on warranty. But i am in pakistan where i can not find any istore where they deal with warranty. Please guide me i have studied alot and have read stories about people having same experience and apple helped them alot. I am amazed that i been giving marketing presentations on a brand which is not in my country but heared much "good" about you. and was having great experience of your device. Please dont make it true what i have heared about you.
Regards.Try restoring the iPhone to factory settings. If you are having difficult restoring, put the iPhone into Recovery Mode and see if that then works:
http://support.apple.com/kb/ht1808
If not, or if a restore to factory settings does not fix the problem, then your iPhone may have a hardware problem. You can only get the iPhone serviced by Apple in Canada, so you will have to take the iPhone there or send it to someone you know in Canada who can get the iPhone serviced and send it back to you. The only option for getting service in Pakistan would be to pay some unauthorized repair shop to attempt a repair, after which Apple will no longer provide any service even in Canada.
Regards. -
HT1212 My ipad is disabled, and can't unlock it
I already did the step by step procedure for a forgotten passcode, but its still telling me I can't unlock it
Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
I Foret my Ipad Paccode and now ipad is disabled and i can"t make Restore From ITunes what should i do Please ?
Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766 -
ipad is disabled and i had connect to itunes. but when i connected to my computer, its not sinc automatically , still ask me to enter the pascode first. so how can i restore my ipad ? seems my laptop didnt know or never get sinc with my ipad.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
My ipad is disabled and says I need to connect to itunes. When I connect to itunes it says I need to enter a passcode on my ipad however there is no place to enter as passcode. The screen is locked.
You need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097 -
HT1414 ipad is disabled and wont restore
Son's iPad Mini - he fogot his passsword & now the device is showing "iPad is disabled" and I cannot get it to restore. Tried to go through Recovery Mode but it gets stuck with a message that says "To allow access, please respond on your iPad" but I cant do anything with the iPad except power it down....
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I reset my login on my ipad two days ago, today I can't remember what I changed it too. My Ipad is disabled and I was told to connect to ITunes
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
HT1212 my ipad is disabled, and i can try again in 22 688 540 minutes.. What to do?
my ipad is disabled, and i can try again in 22 688 540 minutes.. What to do?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
HT4061 My iPad is disabled and nothing will get me passed this, not even a restore or factory reset
My iPad is disabled and nothing will get me passed this, not even a restore or factory reset. The restore through iTunes won't complete because it says there is a passcode on the iPad and cannot complete, but I can't get to the passcode screen to enter anything. Anyone have any suggestions?
See this support document for explanations and instructions on how to deal with update and restore errors. Get help with iOS update and restore errors - Apple Support
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
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