IPad is frozen on email, can't delete, move, or go to mail box
On mail iPad is frozen on an email, I cannot delete, move, or look at other emails or go to mailbox, how do I unfreeze?
Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
Similar Messages
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I have downloaded the iOS6 software on my iPhone4 and now I can't delete/move or create new mail. The bar at the bottom has disappeared. Does anyone have any solutions?
Hold Power and Home buttons until iPhone restarts. Ignore "Slide to Power off".
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I need to change my iCloud email address. I changed it for my Apple id but I can't log out of iCloud to change it there. Find my iPad is activated so I can't delete my iCloud account. I don't have the email address the iCloud login has anymore so I can't have the password sent there. To sum it up, iCloud has an old email for the account log-in. I don't remember the password for the old email. I have Find My iPad activated so the iCloud account cannot be deleted. And I am already logged out of iTunes & App Store.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
My husband's new ipad is frozen. We can not slide to unlock or turn it off. A pop-up appears in center of screen that says "this ipad has not been backed up. Backups happen when this ipad is plugged in, locked, and connected to the internet." Can someone tell us what to do. Holding the power buttons down did no good.
Thank youFrozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP
Erase iPad and setup iPad from scratch
1. Launch web browser on your computer
2. Sign in to www.icloud.com
3. Tap on Find My iPhone
4. Select the iPad to be erased
5. Tap Erase iPad
6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
7. Tap Erase
8. Enter Apple ID and Password
9. Tap Next
10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
11. Enter phone number
12. Tap Next
13. Tap Erase iPad
14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
15. Done
16. Erase started
16. OK
17. Remove from Account (this will allow iPad to be activated and used by another person)
Setup wiped iPad
1. Slide to unlock
2. Select English
3. Select Country
4. Choose Wi-Fi Network
5. Enter Wi-Fi password
6. Activate iPad
7. Apple ID and Password
8. Apple ID and Password
9. Enable Location Service
10. Select "Restore from iCloud Backup"
11. Enter iCloud password
12. Agree to Terms and Conditions
13. Choose backup
14. Select "Backup file in iCloud"
15. Hello (Welcome)
16. Slide to unlock
17. Update Completed
18. Continue
19. Enter Apple ID and Password
20. Updating iCloud
21. Select "Don't Add Passcode"
22. Welcome to iPad
23. Get Started
24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
25. Sign in to iCloud -
HT1212 My iPad is frozen and I can't do anything.
My iPad is frozen and I can't do anything. It's stuck on an internet screen. I can't turn it off. When I plug it in it says it is NOT charging. Can anyone help?
Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
Whilst downloading a movie, my iPhone ran out of charge. Since recharging the "processing" bar has frozen. How can I delete or complete the download?
I called Apple and spoke with a customer service representative regarding this issue. I was given the two things to try, and if they don't work, I was told I can call back in:
1. Go to iCloud.com and look at the advanced options. Since Photos can be deleted here, the representative thought there may be an option to remove songs here as well.
2. Go into the library that has the songs that were deleted and click Update iTunes match.
I tried #1--this didn't resolve the issue, as there is no option to remove songs this way. I can't try #2 right now since I'm at work, but if anybody else with this issue can try that step it can help us get the ball rolling on it. After I try that, I'll call Apple back to discuss this further. -
I just upgraded to iTunes 12 and had all sorts of problems. After several restores I seem to be able to sync my iPad with iTunes BUT I can't delete anything off my iPad from iTunes. Any ideas on what to do?
-Me again - it also won't upload the few new pictures I have on the computer onto the iPad without deleting all the photos that are already there....
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How can I delete movie from my itunes
How can I delete movie from my itunes on cpmputer?
I think I found a solution to this problem. Go into the Video app and tap on TV Shows and then tap on the icon for the show that is downloading. Next to each episode, there is a circle with a square in the middle of it. Tap the square next to each episode and it will disappear both from that list and and from the downloading queue in the iTunes app. When you want to download a particular episode, go back into the show in the Video season and tap on Show Complete Season. Now each episode has its own Download button.
Needless to say, it is insane that when you redeem a season purchase on the iPad, it insists on downloading the entire season. -
how can i delete my gmail account from mail and add aol, how can i delete my gmail account from mail and add aol, how can i delete my gmail account from mail and add aol
Welcome to the Apple Support Communities
To delete a mail account in Mail, open Mail, and go to Mail menu > Preferences > Accounts. Then, select the account you want to remove and press the - button.
Then, press the + button to add the AOL mail account -
How can i delete movies from my macboook to make space and keep them on icloud?
How can i delete movies from my macboook to make space and keep them on icloud?
Since iTunes Match nor iCloud supports storing video content at this time (other than music videos purchased from the iTunes Store) what you want to do is not possible. There may be other cloud storage solutions out there, but none that integrate with iTunes.
FYI, if any of the movies are purchased from the iTunes Store the service Apple calls iTunes in the Cloud by be a partial solution for you. However it is strongly recommended that keep a local backup of all your purchased media and not depend solely on a third party (Apple) to keep your data safe. -
Two iPads on same account, I can't delete any apps from old ipad?
I got a new iPad air and have a first gen iPad too. They are both on the same account so when I install apps on the new iPad they automatically show up on the old iPad too. This is actually a good thing because I can have paid apps on both iPads.... The problem is that some of the apps will not install on the old iPad. If I tried to install them directly from the App Store it would not allow it and give me a msg that says I cannot run this app because of the older iOS. But since it is mirroring the new iPad, I have about 15 grayed out icons that are waiting to install. Worse yet, if I press and hold to try and delete them, I get the wiggling icons but no X on any of them... I can't delete the grayed out apps nor can I delete existing installed apps. I have tried a hard reset with no luck. The original PC that I used to manually sync the old iPad with is apart in the attic as we don't use it anymore. Any ideas?
Jimyou need to put your phone in recovery mode (search Google) and restore your device as new. All your data will be lost.
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My iPad is frozen with the message that I need more storage from I cloud and I can't reset it. What can I do to get it reset so I can use it?
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Can't delete movies from iPad 2
I have an iPad 2 and I cannot delete movies from it. I have tried going into the movie icon but there is no edit function. Also, synced it to itunes but the movies on the ipad that I want to delete are not in my itunes library. I went to Settings / General / Storage / movies (no data). I am at a loss and need help.
Is there a little cloud on each movie?
The cloud icon means it isn't on the iPad, but in the cloud for download.
You can hide the movies in your iTunes account so they no longer show. You can unhide later it you want. -
The screen of my ipad is frozen. How can i start it again?
The screen of my ipad is frozen on a message indicating Not enough storage to backup on the icloud. The ipad will not power off. What can i do to start it again?
Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
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