Ipad keeps freezing .... Even after hard reset . . . Reset back to factory . . Etc. is it dead?
Ipad keep freezing up ?? Even after all the resets . . Etc. am I toast ?
"so I did a hard reset, tried to restore it. But not I cannot not even open my iPad"
Just to reiterate what Tedfixit said - I would book an appointment at the Genius Bar as well. If you restored it and it is still acting up, the device should be evaluated.
Similar Messages
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Why does my Ipad screen keep freezing even after rebooting
My ipad screen keeps freezing and remains stuck. So in the last hour this has happened 3 times after hard "reboots". Can someone explain whats going on? Uwas not downloading anything ..only looking at Facebook.
Hello, Nina1711.
Thank you for visiting Apple Support Communities.
Try closing all open applications in multitasking and power cycling the device. Test the responsiveness of the iPad after processing these steps. If the issue persists, check to make sure you have space available on the iPad in Settings/General/About. If there is no space available you may want to remove unwanted Apps or media as this can cause the unit to become unresponsive. If these steps have been processed with the issue persisting, you will need to restore the device. Make sure to backup the device prior to restoring.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Cheers,
Jason H. -
My iPad keeps crashing, and i don't know what to do. I've tried restarting it, closing all of the apps, and deleting apps, but this problem persists. What do I do?
Hello ingco,
Thank you for providing the details of the issue you are experiencing with your iPad.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken and any other steps you have already taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
at random time my 80 GB ipod classic freezes and its hard to get it back last night i restored it to its factory settings and its worst how do i keep it from freezing?
The 1st and 2nd gen shuffles do not have an automatic syncing mode, like later shuffles and the "big" iPods. It is maintained manually (or by using the Autofill feature).
If the iTunes sidebar (along left side of window) is hidden, from the menu bar, under View, select Show Sidebar. The shuffle appears in the sidebar, under DEVICES, when connected.
To add songs to the shuffle... Show a list of songs in the iTunes window. For example, you can select Music under LIBRARY (in the sidebar) to show your complete iTunes music library list. Select a song and drag it to the shuffle in the sidebar. You can do this with more than one song selected. Alternately, select the song(s), right-click the selection, and choose the command to Add to Playlist -> [name of iPod].
To remove songs from the shuffle... Select the shuffle in the sidebar. To the right, it's Settings screen is shown. Toward the top, where it says Settings, click on On This iPod (to the right). The list of songs on the shuffle is shown below. Select the song you want to remove and press Delete on the keyboard. You can do this with more than one song selected.
NOTE: At the bottom of the shuffle's list of songs, there are controls for the Autofill feature. You can also use Autofill to fill your shuffle from your music library or from a specific playlist. -
My computer keeps freezing even after I replaced the hard drive
EtreCheck version: 1.9.12 (48)
Report generated June 16, 2014 at 9:14:18 PM EDT
Hardware Information:
iMac (27-inch, Late 2009) (Verified)
iMac - model: iMac11,1
1 2.8 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 2560 x 1440
Cinema HD 2560 x 1600
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 0:8:3
Disk Information:
WDC WD20EZRX-00D8PB0 disk0 : (2 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 2 TB (1.39 TB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5680H
USB Information:
Apple Computer, Inc. Apple Cinema HD Display
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.Symantec.kext.DeleteTrap (1.0.0d1) Support
[not loaded] com.Symantec.kext.KTUM (8.0.4) Support
[not loaded] com.Symantec.kext.SymEvent (1.0.2) Support
[not loaded] com.Symantec.kext.SymOSXKernelUtilities (1.0.3) Support
[not loaded] com.cisco.kext.acsock (1.1.0 - SDK 10.6) Support
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) Support
[not loaded] com.iomega.driver.IomegaSAM (1.1.1) Support
[loaded] com.kaspersky.kext.klif (3.0.3d40) Support
[loaded] com.kaspersky.nke (1.6.3d13) Support
[not loaded] com.nike.sportwatch (1.0.0) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.2) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.symantec.kext.symdc (1.3.0) Support
[not loaded] com.symantec.kext.symfs (7.0.2) Support
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) Support
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) Support
[not loaded] net.pocketmac.driver.BlackberryUSB (2.0.1) Support
[not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.1) Support
Startup Items:
CDBurnerService: Path: /System/Library/StartupItems/CDBurnerService
Launch Daemons:
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[running] com.akamai.single-user-client.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[loaded] com.google.keystone.agent.plist Support
[failed] com.smithmicro.cleaning.schedulermailer.plist Support
User Login Items:
Kodak EasyShare Wireless Listener
GetBackupAgent
Microsoft Database Daemon
Google Drive
Dropbox
AdobeResourceSynchronizer
WDSecurityHelper
WDDriveUtilityHelper
WDDriveUtilityHelper
Internet Plug-ins:
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.0.0 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
Virtual Keyboard: Version: 14.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
fbplugin_1_0_3: Version: (null) Support
Picasa: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Perian Support
Time Machine:
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2 Disk used: 563.23 GB
Destinations:
My Passport Studio [Local] (Last used)
Total size: 2
Total number of backups: 108
Oldest backup: 2012-11-30 02:43:26 +0000
Last backup: 2014-06-01 22:28:32 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 563.23 GB X 3)
LaCie2010 [Local]
Total size: 0 B
Total number of backups: 34
Oldest backup: 2012-03-04 13:36:12 +0000
Last backup: 2014-04-07 01:38:27 +0000
Size of backup disk: Too small
Backup size 0 B < (Disk used 563.23 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
6% mdworker
3% mds
1% WindowServer
0% hidd
0% fontd
Top Processes by Memory:
180 MB com.apple.IconServicesAgent
156 MB Mail
147 MB Dock
138 MB com.apple.WebKit.WebContent
123 MB Safari
Virtual Memory Information:
3.61 GB Free RAM
3.18 GB Active RAM
512 MB Inactive RAM
724 MB Wired RAM
424 MB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Hi
The screen on my Iphone 5 is consistently freezing. I have restored the factory settings but that didn't work. I have downloaded the latest apple update. Not sure what else to do or if it is a known issue? It happens on any screen, even the lock screen and the only way to unfreeze it is to press the top button to switch to sleep mode then click the round button and enter in my pin again. Any suggestions would be most welcome!Restore the phone as new, and do not restore anything from a backup.
If the phone still doesn't work properly, you will need to bring it to an Apple store to be evaluated as it most likely has a hardware issue.
~Lyssa -
Kernel panic keeps happening even after I did the factory reset. any suggestions ?
kernel panic keeps happening even after I did the factory reset. any suggestions ?
Hi Hallry,
Let's free your device! It's important to have a properly working device. Have you attempted an alternate Hard Reset on the device http://vz.to/19r2DOO? If the alternate Hard Reset does not work, then the device would need to be replaced. How long have you had this device? Any liquid or physical damage to the device? Keep me posted
Thanks,
PamelaF_VZW
Tweet us @vzwsupport -
My 3GS has stopped playing any games even after hard reset.
My 3GS has stopped playing any games even after hard reset. Touching the game icon, brings up the game screen but then immediately returns to the main menu.
Hi there Casa_Pacifica,
You may find the troubleshooting steps in the article below helpful.
iPad: Basic troubleshooting
http://support.apple.com/kb/ts3274
-Griff W. -
N8 Cant remove Topapps even after hard reset
Hi,
Few hours ago I just bought a new N8. It has in it TopApps and Ovi store, I wanted to remove Topapps but it continue to deny the operation. I tried soft reset, hard reset and in the ned 4 buttons reset. I tried also few solutions offered here in nokia forum but still without any sucess. I cant remove TopApps or Ovi Store even after hard reset, the maps are also here - I thought that these apps will disappear after hard reset.
In applications I got 3 ovi store related apps installed - ovi, Ovi notifications support package and Ovi Store. Social network app is not working too, its showing me service unavailable. Any ideas ?
Thank you for attention
Solved!
Go to Solution.Hi rslid,
Nokia Store or rather Ovi Store is not deletable or uninstalabe as this is one of the applications that is necessary to enable you to download and update downloaded applications to your Nokia N8-00 Belle. If you try to delete or unistall you get the message operation denied so its better if you leave it.
Concerning hard resetting, any time you feel like hard resetting your device use *#7370# followed by 12345 as the default security code unless you have manually changed it but always remember that it will delete all user data from both drive C and E hence a backup of your data with the phone settings unticked or not selected is strongly recomended before hard resetting and also note and remember that after hard resetting always reinstall your firmware to avoid having an unstable device.
Ngwangwa - Six Million Ways To Die Choose One -
My ipad keeps freezing. I've factory reset and it still freezes
my ipad keeps freezing. I've factory reset and it still freezes
So you did a restore on the device? Any particular action associated with the "freeze"?
-
My account is saying its disabled even after I've reset my password
My account is saying its disabled even after I've reset my password
Hi Cjonesmale,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy -
my ipad2 keep on freezing even after restoration and upgrade to ios5. what do i do?
Simon...
If you restored from a backup, the backup may be corrupted.
Try Restoring as a new device -
IPOD WON'T TURN ON EVEN AFTER TRYING TO RESET IT
PLS. HELP! MY IPOD WITH VIDEO WON'T TURN ON EVEN AFTER TRYING TO RESET IT. THE BATTERY IS FULL. IT WILL JUST TURN ON AFTER 24HRS. WHEN THE BATTERY IS DRAINED EVEN WITHOUT USING IT BECAUSE IT IS IN FROZEN STATE. FOR INSTANCE AFTER DISCONNECTING FROM THE COMPUTER SAFELY AFTER CHARGING IT I KEPT IT OPEN BUT WHEN IT TURNED OFF AUTOMATICALLY IT WILL NOT TURN ON.
Ok well, if you do not have the Ipod starter disk, you can’t do very much to save it anymore. It is completely gone.
At this point I would recommend you calling Apple and setting up a repair. I would suggest you buy their warrantee plan, ($50 and good from 2 years) and it starts as soon as you buy the plan, NOT when you got your Ipod. The reason I would suggest that is, because if they deny your problem (like they did to me 5 time before finally replacing mine) it will save you a LOT of money. There may also be further issues as well with your Ipod.
Apples SoS number is:
1-800-767-2775
Open 6am-6pm EST.
They might even have a few ideas on how to fix it as well!
As for “Viruses” I would highly doubt it. Viruses are programs designed to destroy certain parts of computer. Such as, a virus that destroys windows computer, does not do anything to Mac computer. It does not have the same components. The same thing goes for Ipod, PSP, etc. Files my contain viruses in them, but it would not effect the product in most cases. Only if you transfer the file on it to another computer, could it do anything.
Your problem is, most likely your ipod just broke. Or should I say, just stopped working. Ipod’s are notorious at doing such things. Apple will take care of it. BUT GET THE EXTENDED WARRANTY! That is the only way to make sure they fix it. It is cheaper than buying a $350-$400 new 60 gig Video.
Good luck my friend, God Life -
Ipad keeps freezing on web pages
Ipad keeps freezing after hard reset . Touch stops working on web pages constantly
1. Make sure you have enough space on your iPad
2. Close all inactive apps in the Task Bar
3. Reset iPad -
I am doing a cover for O.M.G. by usher and it requires 4 to 5 different vocal layers. My first "line" of vocals keeps disappearing even after i save it. So I have to redo everything on the top line. Any help?
For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa
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