IPad Keyboard Dock Not Working

I have a new iPad keyboard dock. Every 3-5 minutes I get a message on my iPad "This accessory requires an application you do not have installed. Would you like to install it from the app store?" If I click Yes, it takes me to the store, but no applications are listed. I've searched through everything and cannot find any information about a software requirement. If I click No, nothing happens. Either way, the keyboard stops working after the message appears and I have to take the iPad out and add it back to the device to get it to start working again. Any thoughts?

Hi and welcome..
Connect your iPad to your computer. Launch iTunes. Make sure your iPad is recognized in iTunes under Devices on the left.
Select the Summary tab then click Update.
Just to make sure your iPad software is up to date.
Carolyn

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my cousin just gifted me a ipad keyboard dock. when i connect the ipad to the keyboard dock, it says "this accessory is not supported by ipad" ????
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well the same thing happened here but here is what i did.
1) called apple support and was put on hold
2) shook the keyboard
3) cleaned off the silver connector with damp cloth
4) air blasted the connection ports on ipad and keyboard
5) tried again and it worked
6) hung up
update
as soon as i hung up from tech support .... it stopped working
Update 2
Solution!
While I was cleaning the connection points on the ipad keyboard dock i noticed that there are two white plastic guides that on each end of the metal connector. When I did a side by side comparison of a working keyboard vs mine i noticed that the top part of my left white plastic guide seems to have broken off. Seems like a manufacture defect but I don't know what apple will say. They are usually pretty good I hope they replace it for me.
Message was edited by: macsrule_va
Message was edited by: macsrule_va

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Hi and welcome..
Connect your iPad to your computer. Launch iTunes. Make sure your iPad is recognized in iTunes under Devices on the left.
Select the Summary tab then click Update.
Just to make sure your iPad software is up to date.
Carolyn

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IPad Keyboard Dock Not Working

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