IPad & Kindle Fire connection problems

Have new Ipad and kindle fire that will not connect to internet. Both connect to wireless but when we try to go on line they will not connect. We have an old Westell 327W DSL router. Could this be the problem. Regards

pegasorus wrote:
i keep trying to log into my router but everytime i press a key multiple charachters show up in the password box.i'm trying to connect my apple ipad.any help would be great.
thanx
This is a security feature. It's to prevent someone from looking over your shoulder to see how many characters are in the password. Please type in your password as it is, ignoring how many characters show up on the screen.
Anthony_VZ
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Kindle Fire HD problems with Verizon FIOS

This has happened to me several times now and Amazon has even shipped me two replacement kindles to resolve the problem which I have no deteremined is the fault of Verizon FIOS and not Amazon.
The problem: The Kindle Fires will not download books or stream/download purchased movies from Amazon but will instead hang and then timeout.
I was able to obtain a debug log from the kindle fire and it is full of messages like this:
amazon_main5:05-22 22:12:46.412 3846 4259 E AmazonVideo.service: EXCEPTION: Making request to https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien... java.net.SocketTimeoutException: Read timed out
however, I am able to make these same requests from any other machine and they proceed fine:
macbook$ curl 'https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien...
Response:
{"message":{"statusCode":"ERROR","timestamp":1400857908,"body":{"code":"CDP.InvalidRequest.MissingRequiredParameter","message":"Could not retrieve client information from request."}},"signature":"m6OJiOF4oB/X+90WykVPk5CA9p0PZlUKgfR6JlkLmhvqQfRenTgN0xuvYS78C3XM5eGdAV/VBZWIzhz69Ko920shu3/O80XlJrPig3HmMgXoFzNMOAMQTeGNiTwrRkhl6AZmZtix0o3EcvpoBcLyhSJiza5GWc8shJ8a6VfzlfM="}
I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router.
Need more proof? Connecting the kindles to the hotspot on my cell phone or using any other wi-fi network allows streaming and the downloading of books.

You say "I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router." And then you blame the Verizon router for the issue even though you say other devices are working fine.
It's an issue of how the javascript executes on the Kindle, per the log entry you post. That has nothing to do with the router but indicates that the Kindle is failing to properly execute the java call and interact with the server.
Try forgetting and then re-establishing the Kindle Wifi connections to the router. If that doesn't work, if you've changed the default settings of your router, try doing a factory reset of it. If you can do a factory reset of your Kindle, try performing that also.
You problem is likely not widespread as there are no complaints like this on the various forums I monitor that cover issues with FiOS Internet. My neighbor (who has a Kindle Fire and FiOS Internet) has no issue like yours.

Kindle Fire HD problems

Hi all,
One of my properties just stopped working the Kindle Fire HD devices. The folio still works on the Kindle Fire original but on the HD (7 and reportedly on the 8.9) users recieve the following error message
"The Folio contains one or more PDF stacks which are not yet supported in Content Viwer for Android."
I did not build the folio with PDF stacks.
The folio did work prior to the holidays.
Older versions of the publication continue to work in the app.
The problem exists in both the live app and in the content viewew.
Thanks
-SCott

I have figured out that HD has started pulling in the iPad version of the folio instead of the Kindle version. Once again, this wasn't happening three weeks ago.

IPad and iTunes connection problem

I bought an iPad2 and installed iTunes 10.3 om my laptop (Windows 7, 64 bit). I installet the 64-bit version of iTunes 10.3, using the iTunes64Setup.exe installation file that I downloaded from the apple site. When trying to connect the iPad, there is an error message saying that "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes".
I have concluded that the cause to this error is that the "Apple Mobile Device Support" application is not installed during the installation process. This is backup up by the fact taht at one point at the installation, the installer says that "Files are installed" followed by "Action reversed" (but in Swedish).
Now I have tried EVERYTHING to get around this problem, including five calls to the Apple support who is unable to resolve the issue.
I have no third party anti-virus program, and I have shut off the firewall. I have followed the uninstall/reinstall instructions and the troubleshooting steps described in the Support Knowledge Base, HT1925 and HT2292.
Has anyone been in the same situation and found a solution?

Yes, my compuer does have full connection. It just says that there is a connection error, I'm not exactly sure what it says. But I have tried to restore my device on two different computer and both says that there is an error.

HT201205 iPad 2 bluetooth connectivity problems

I recently purchased a Toshiba TY-SP1 bluetooth portable speaker for my iPad 2 with iOS 6.1.3....the iPad 2 does not recognize this device at all. I have a ZAGG bluetooth keybd connected with no problem. I've tried an iPhone5 and it connects successfully. I can also connect with my BlackBerry Bold 9900.
I tried another iPad 2 and it has the same problem of not recognizing the TY-SP1 device.
Toshiba says they are able to connect to an iPhone 4S successfully, but are not able to test with an iPad 2.
Does anyone know if the iPad 2 has a limitation on the bluetooth version that iPhone 4S/5 do not have ?

Thanks...I took this device camping where there are no wifi signals or cell service...but no luck.
As mentioned previously, my BB Bold & iPhone5 connect easily to this device....my iPad 2 doesn't even recognize this particular Toshiba device model. Toshiba seems to feel it is an Apple issue.
I've disabled my bluetooth keybd and rebooted the iPad, however, same result.

Ipad 1 wifi connection problem

I cannot get my ipad 1 to join in my network. When I try to enter my wifi infoi get a message that says could not scan for wireless networks. I have tried turning it on and off. resetting the network and even restored it in itunes but nothing fixes the problem. HAs anyone encountred anything similar?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

IPad Air wifi connection problems

I Got a new iPad air as a gift from kids, Dec. 2013 to replace my iPad 1. this new iPad has never been able to stay connected to wifi...if I step away from using it for more than 20 min. I have to go into settings to reconnect. Everyday, all day long this has been an issue! For more than a year now ATT has been to my home and on the phone trying to resolve issues...new router/modems....run new wires....etc. I have documentation form office of the president for these issues For the past year. 3 days ago an ATT trouble support person concluded it was an Apple issue and told me to call them. I have been two days of troubleshooting over the phone with Apple Support and nothing could be fixed, they said never heard of the issue.....but I see hundreds of this issue online.....so they set up for me to have it replaced with a new one of the same....took it in last night 1/30/2015, since I have all documentation for the past year there would be no charge, but I lose my engraved iPad. Ok so get it home, set it up, restore and all those things.....working fine. Get up the next morning and guess what?? Safari cannot get a connection....mail cannot update....games won't updat....ALL of the exact same issues. This ipad has a 90 day warranty......what is my solution to this ongoing very nerve wracking problem? all my other wireless products stay connected all the time...printer, laptops, iPhone 5s....other brands of phones....so far no problem with iPhone 6, but that phone is not here full time to check daily. I don't think I can take to much more of this run around....what is the solution please?
Yes, everything has been tried.....reboot every product involved...reset....everything. What is Apples solution for this issue? Yes my iPad is updated. Thanks.

Definetively I'm WiFried once again!

IPad 1 Website connection problems

I have an original iPad and it keeps throwing me out or not connecting to certain web sites. Is this because it's only iOS 5.1. There is no further software update available from apple.

Have you tried to reset the iPad?
Hold down the Home and power/sleep buttons until the Apple Logo shows up.
Let it reboot.
The iOS version should be irrelevant to most if not all websites. What websites is this happening on? They may not be optimized for tablets and cause issues with Safari.
Can they open in other Browsers like Chrome or Opera? You can download those from the App Store.

Ipad 2 wifi connection problems

my ipad2 works with all router unless my home one, could somebody help me telling how to connect? thanks!

Well, if it works all other routers, then they probably are not password protected. Maybe you need to enter your router's password? That's all I can think of from what you've provided. Maybe some settings in your router prevent connections from other devices; i.e. Mac address only.

Problem connecting to Home Hub 2 with a Kindle Fir...

My parents have just bought a Kindle Fire HD and I'm helping them set it up, but I'm having to do it via Skype video because I live a long way away. This is their only wifi device; their PC is connected to their Home Hub 2 via Ethernet cable.
They've got wifi connectivity, but when they try to access the internet on the Kindle they always get directed to the BT Fon login page. Would I be correct in thinking that this is because they're actually connected to *somebody else's* Home Hub 2 in the same street? My parents left the SSID of the Home Hub as the factory default, and that's what they looked for in the list of available networks, so presumably one of their neighbours also has a Home Hub 2 and also hasn't changed the SSID?
Solved!
Go to Solution.

AVR2 wrote:
OK, interesting. So each hub broadcasts two separate SSIDs? I'm sure they said they were connecting to "BTHomehub2-NHRR"
Yes, that is the case, unless they opted out of BT wifi/FON. If they never intend to use any of the free BT hotspots when away from home, then opting out will remove those extra SSIDS.
The automatic connection to BT FON is a common problem. On most devices there is an option to "forget" the BT FON/BT wifi connections, and the device should not re-connect to them.
See if you can get them to do that first, then try and reconnect to BTHomehub2-NHRR, entering the wireless key when prompted.
Do they have any other wireless devices connected to the home hub 2?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I cannot connect my Kindle Fire to the network. It looks for the IP address and says Cannot connect. Try again. On my iPad I see that a new client is on the network but just for the time of not finding the IP address. Any suggestion? Thank you.

The Kindle Fire finds my Wi-Fi network but cannot obtain an IP address. My iPad AirPort is telling me that a new client is on the network until the Kindle Fire says Cannot connect Try again Any suggestion? Thank you

Any chance the wifi network you're trying to connect to has had its access password changed? If so, do you have the correct password?
Can you 'rub' the wifi antenna on the iPad? That might help. I've done this with my iPod Touch and it helped restore the device's ability to connect.
Is it possible to power cycle the wifi router you're trying to connect to?
If worse comes to worse, can you 'reset' the iPad? You could do this, but I'd maybe suggest it as only a last resort.
I think you can also go into the wifi settings and 'delete' that wifi network and then re-connect to it.
Good luck with it.

Have a macbook pro running osx lion, connected a kindle fire using micro usb to transfer pictures and the disk icon won't show up on the desktop. When I ran disk utilities the kindle does show up there. Any thoughts as to why it's not recognizing?

Have a macbook pro running osx lion. Connected a Kindle Fire using micro usb and the disk icon doesn't show up on the desktop. Also sometimes get a message sayiing computer doesn't recognize device. When I opened disk utilities the Kindle disk does show up there. What am I missing?

cashworth wrote:
Kindle is connected directly, not thru a hub. Also called Amazon Kindle support, tech was baffled when I told her I was using a Mac. She said, "I'm not really familiar with apple products."
Precisely why it's not an iPad, and why it doesn't cost very much. An Apple rep would tell you how to connect an iPad to every computer.
Go here: http://www.amazon.com/gp/help/customer/display.html/ref=sv_kinh_9?ie=UTF8&nodeId =200127470

Can't connect Kindle Fire HD to BT Home Hub 3

I've just bought a Kindle Fire HD and can't get it to connect to my BT Home Hub (I think it's a 3) I have an ipad and iphone and they are connecting fine....help?

See link for connecting an Android tablet. It should be more or less the same for a Kindle Fire.
http://bt.custhelp.com/app/answers/detail/a_id/44480/c/346
Make sure you use the wireless passkey found on the label of the hub and not the admin password or your email password.

I am unable to access my gmail on my iPad air. I can access my yahoo mail on the IPad and can also access gmail and yahoo on my Kindle Fire. Why not my gmail?

I am unable to access my gmail on my iPad air. I can access my yahoo mail . I can also access both gmail and yahoo on my Kindle fire. What is the oroblem with gmail and iPad?

There is no problem with Gmail and iPad; I use it all the time.
Check to make sure that you have entered the correct information in Settings > Mail, Contacts, Calendars for your Gmail account.

Adobe Connect on Kindle Fire HD

We would like to use adobe connect on a Kindle Fire HD. All is well, apart from allowing drawing/writing tools - can this be done?
I have found this information, but it doesn't really give me a definitive answer:
Mobile
Apple supported devices: iPhone 5, iPhone 4S, iPad with Retina display, iPad 3, iPad 2, iPad mini, and iPod touch (4th & 5th generations)
Apple supported OS versions summary: iOS 5 and higher
Android supported devices: HTC EVO 4G, Motorola Atrix, Motorola Xoom, Samsung Galaxy Tab 2 10.1, Samsung Galaxy Tab 2 7.0, Samsung Galaxy Tab 10.1, Samsung Galaxy SII/SIII, Nexus 7 tablet
Android supported OS versions summary: 2.3.4 and higher

You will need to have the Connect app: http://www.amazon.com/Adobe-Systems-Connect-Mobile/dp/B004SRH1YO/ref=sr_1_1?s=mobile-apps& ie=UTF8&qid=1382366936&sr=1-1&keywords=Adobe+Connect

IPad & Kindle Fire connection problems

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