Ipad locked up, no receipt found! Help!

I bought an Ipad 3 years ago on Apple Store Online. Now it is locked up because my kid put a pass code on it. The only way to open it is to log in the apple account, which we also do not have the password. I want to find the receipt to contact Apple Support but I do not have it. The Tracking Order on Apple was only saved for 18 months. And on my email, I only have the email from Apple confirming the item was being sent with its tracking number. Please help!

REMOVE PASSCODE LOCK
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary.

Similar Messages

  • My iPad locked after uppgraded to iOS7 Help!!!!

    Dear All!
    When uppgraded to iOS7 my iPad are now totally locked:(
    What to do?
    only one icon shown on screen.....iTunes and the "cord"
    I tried to connect to my iTunes but it says try again later could not be contacted????
    Please how to reset this "****" or any other suggestions???
    Best from a Desperate

    You are in Recovery Mode. Follow the instructions below to recover your iPad.
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

  • IPad locked for good. Help?

    I forgot my passcode on iPad, and typed the wrong passcode so many times, that it got locked and it says ''iPad is out of use. Connect to iTunes'' and it won't let me go anywhere from there, and i can't find help to it anywhere. Can i somehow fully reset the iPad, so it's as new?

    You have no choice but to use iTunes on a computer, there is no other way to set it up as new.
    You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
    Instructions can be found here.
    http://support.apple.com/kb/ht1212
    You will probably need to restore using Recovery Mode. You can read about it here.
    http://support.apple.com/kb/ht4097

  • I am having an issue where whenever I am at the document list and do edit, to copy or delete a document the iPad locks up. Happens for both pages and numbers. Also happens on my iPhone, but only once in a while. Help.

    I am having an issue with both Pages and Numbers on my iPad. Whenever I am at the document list page and use "edit" to make a copy of a document or delete it, the iPad locks up. Happens almost every time. Also happens on my iPhone but only once in a while. Thought of completely redoing the iPad, but if it happens on the phone as well, won't help. ???

        Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
    WiltonA_VZW
    VZW Support
    Follow us on twitter @VZWSupport

  • Two iPad locked on icloudd ? What is the solution knowing that I have a copy of the device I hope to help me in this ThanksSerialNumber:DN*******FHW

    Two iPad locked on icloud ? What is the solution knowing that I have a copy of the device I hope to help me in this Thanks.
    SerialNumber:DN*******FHW
    مشكلتي هي في ان ايبادي مقفل على الايكلود ؟ علماً بأن لدي نسخة احتياطية وقد حاولت ولكن دون جدوى ارجو ايجاد الحل لديكم
    DN*******FHW

    True knowing you used Emil secret number but no longer work.
    صحيح مع العلم كنت استخدم ايميل ورقم سري ولكن لم تعد تعمل

  • Lexmark S400 and iPad 2 says no printer found. Can anyone help...thanks.

    Hi...I have iPad 2 and a Lexmark S400 series all is fine with the air (wireless) printing on my Mac laptop and my dell laptop, all works fine but my iPad 2 say no printer found. Can anyone help...thanks.

    That model is not listed as supporting air print.
    http://support.apple.com/kb/ht4356

  • HT1212 I forgot my passcode and i have no backup of my Ipad, it is locked and disabled, can anyone help to restore factory settings atleast as a new ipad

    I forgot my passcode and i have no backup of my Ipad, it is locked and disabled, can anyone help to restore factory settings atleast as a new ipad

    Hey salosawaya,
    If you have never synced your device with iTunes and you forgot your passcode, you'll follow these directions:
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
    via: iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

  • Ipad locks up when i accept terms to update ipad..please help...

    I am in need of help...my account for my ipad was hacked and I can no longer access any way of resetting the password or anything. Same goes for my icloud account since I used same username/password as suggested to sign into both. I tried to update my ipad to see if that would help with anything since I signed up for a new apple account and it freezes after I accept the terms and conditions forcing me to restart the ipad. Is there ANY way I can factory reset my whole ipad so I can start over as if I just bought it?? If so how do I go about doing so?? I have looked everywhere I can think of for the answer to these questions and am finding nothing pertaining to my problem so now I am officially throwing in the towel and asking for help.
    -Sandra-

    Yes, you need your Apple ID and iCloud password in order to turn off find My iPad so Brian's solution will not work. For future reference it is in Settings>iCloud>Find My iPad.
    Try contacting Apple here and explain your dilemma to them.
    Contact Apple for help with Apple ID account security - Apple Support

  • My iPad locked up while playing a game.  Now can't turn it off or do anything.

    Nt iPad locked up while playing a game.  Now I can't get it to shut down or do anything.  The buttons don't do anything.  Help!!

    Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • HT1212 My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity.

    My iPad locked after 1 incorrect passcode entry and I tried what a senior advisor told my to do, but it could not download the info unless I entered the correct pass code, which I can not do since it does not give me the opportunity.  How do I get the window to enter my pass code?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My iPhone 4s won't go home, shut down, go to any other app bc its on twitter now frozen there and it won't reboot it wont let me force lock it and its frustrating. help!

    my iPhone 4s won't go home, shut down, go to any other app bc its on twitter now frozen there and it won't reboot it wont let me force lock it and its frustrating. help!

    Hi mltmj123,
    Welcome to the Support Communities!
    To address this issue, I would suggest you close all open apps, then restart and reset your iPhone.  Here's how:
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Cheers,
    - Judy

  • How do I connect a HP OfficeJet 100 Mobile Printer to my iPad 2?  It works fine with other devices in my home, just my iPad says no AirPrint device found and Bluetooth is on on printer

    How do I connect a HP OfficeJet 100 Mobile Printer to my iPad 2?  It works fine with other devices in my home, just my iPad says no AirPrint device found and Bluetooth is on on printer

    Hi @kobgold319,
    Welcome to the HP Forums!
    I see that you are trying to connect your HP Officejet 100 Mobile Printer - L411a to your Iphone 5. I am happy to look into this for you!
    Please take a look through this guide, HP Printer Does Not Support HP's Mobile Printing Solutions. As it will have the answers to your questions.
    Hope this guide helps, and have a nice day!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HT1920 i take bakup in my account but my ipad locked i have masseg " activat ipad" i need to solf this broblem

    i take bakup in my account but my ipad locked i have masseg " activat ipad" i need to solf this broblem

    Call Apple Care for your country and ask for help resetting the questions.

  • HT4623 my ipad locked it self slide does n't work

    my ipad locked it self and the touch screen does n't work and i cant turn it off and turn it on,

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • My iPad locked, how heavy brush firmware,thanks

    My iPad locked, how heavy brush firmware

    Sorry, but I don't understand "how heavy brush firmware". Can you enlighten me?
    if your iPad has been disabled because you forgot the passcode, you need to restore it using iTunes on your computer.
    Instructions can be found here.
    http://support.apple.com/kb/ht1212
    You will probably need to restore using Recovery Mode. You can read about it here.
    http://support.apple.com/kb/ht4097

Maybe you are looking for

  • Safari crashing after most recent update

    Hey there... I'm particularly computer literate, but since I did the update on both my older desktop iMac and my new MacbookPro, when I open up Safari (esp. sites like TMZ, but even the Apple homepage) it just stalls then crashes. Here is the latest

  • Keyword Order Changes in iPhoto

    I have a gallery of my artwork in iPhoto. I created keywords to describe / catalog my work. For each photo, I placed the description in order of (size, medium used, subject). When I close iPhoto and reopen it, all of the keywords are underneath my ph

  • Xml to Internal table : Issue

    Dear All, I have written a program to bring the data from xml to internal table  Below is the strucutre of my xml file . - <Data> - <MT Type="CR">   <MatType>FERT</MatType>   </MT> - <OP Type="CR">   <MatNumber>9901040103-000115</MatNumber> - <Activi

  • To check the problem in the scenario

    Hi experts, I am currnetly working in an enhancement of 2 ODS "ZCCA_O1A" and 'ZOPZ_O1A" to add one more text field EBELP. The infopackage used for loading the data in First ODS existing in production server involves one more ODS ZCCA_O1 and infopacka

  • Keeping podcast subscriptions.

    so the company i work for is finally opting to get new machines, we've been designing on old G4s with 10.3. anyways, we're getting iMacs and i was wondering is there anyway i can export my list of podcast subscriptions from the old G4 to the new iMac