IPad mail, multiple email accounts.  Can't use one

I have two email accounts with the same provider.  I cannot send with my default email address.   Wht can I do, if anything, about this?

I've been working on this some more, as I had indicated in my original post his comany's mail server was on an ancient Verizon domain mail server (not their regular verizon.net servers but some old servers they inherited from GTE, POP & SMTP only) which is a service they've been trying to phase out for two years and migrate their existing customer to Google Docs. Needless to say the migration was a disaster and after three 2 hour phone calls failed to resolve getting the migration done I gave up. I've got them migrated to Rackspace email.
I again deleted and recreated his work email on his iPhone 4s and I spent an hour checking and changing and trying different settings. Several times I got the message "iMap server not responding", while the rackspace server is iMap capable I had the settings set to pop and smtp so I'm still unsure why I got that and why after a number of settings changes that had nothing to do with imap the message stopped popping up. The problem that I'm now having is that all settings appear to be correct but I keep getting the message "Cannot get mail the mail server pop.xxx.com is not responding. Verify that you have entered the correct account info in mail settings". I've gone over the settings more times than I can count and I've re-entered the username and password at least a half dozen times and I keep getting the same error.
Just FYI, I'm using settings that work fine in Outlook 2007 without any problems and it's only his phone that has a problem.
Idea's anyone?

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