IPad mail troubleshooting

I have checked all the mail settings with my service provider (dodo) and yet I still can't send or receive mail on my iPad 2... I'm getting a message that the incoming mail server is unavailable... But dodo says all the information is correct.. internet connection is fine, and I can access hotmail via mail... Can anyone help?

Probably better to get some help at the apple store- with email settings if all details are correct, it could be any number of things. E.g. The ports you're using to connect, whether your username includes the domain and or whether your email provider has some other settings. Sorry I couldn't help more...

Similar Messages

TS3899 Whenever I send a email from iPad mail app with an attachment from pages or numbers, the receiver is getting only attachment in the email. They are getting the email content. How to troubleshoot this issue.

Whenever I send a email from iPad mail app with an attachment from pages or numbers, the receiver is getting only attachment in the email. They are getting the email content. How to troubleshoot this issue.

Someone is probably sending spam with your address forged on the To: line. Could be one of your old contacts with a Windows machine has a virus that's doing it. It's also possible your e-mail account has been hacked, though I'd think such a hacker would be a bit more purposeful.
For more information, see:
http://www.reedcorner.net/guides/macvirus/is_it_malware.php#spam
* Disclaimer: links to my pages may give me compensation, and should not be taken as endorsement of my services by Apple.

IPad mail crashes

I just updated my iPad 3 to iOS 6.3.1 and my mail crashes every time I try to open it. I messed with the accounts and found that GMAIL is the cause. I have tried powering it on and off, a hard reset, resetting the network settings, deleting the gmail account and then adding it back and nothing has fixed the problem. To make things even worse the iPad can no longer access WiFi as it now says the password is incorrect. iOS 6.3.1 *****. I would advise people not to update. The last thing I will be trying before going to apple is a fresh restore. If anyone has any suggestions please let me know.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Setting Up An eMail Account
http://support.apple.com/kb/ht4810
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

How do I get my hotmail to work on my ipad mail. It keeps saying unable to verify account information how do I fix this??

How do I get my hotmail to work on my ipad mail. It keeps saying unable to verify account information how do I fix this??

Hi there Robbonchelle20111,
You may find the troubleshooting steps in the article below helpful.
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W.

Yahoo! email does not load through ipad Mail app.

I'm using an iPad mini and for about 1 week now the built-in Mail app does not retrieve my Yahoo! email. When I click on the Mail icon a blank screen comes up -- no error message, no nothing, just a blank screen. I have to use the browser to access my Yahoo! email. I have tried deleting and re-establishing my Yahoo! email account. I have tried re-establishing my network connection. I have tried restoring my iPad to factory settings. I have switched my default email account to G-mail and I receive my email just fine through the built-in app. But Yahoo! is my primary account and I cannot get my email. This just started in the last week. Prior to this I have been receiving Yahoo! email just fine through the built-in app for 3 years. But now nothing. Also, the mail app recognizes I have new mail because the little red number pops up when new mail arrives. But in order to retrieve the mail I have to go to the browser, and once the mail is read, the little red number disappears.
I contacted Yahoo! support and they suggested I set up an app password if I use two-step verification. But I don't use two-step verification. Then they suggested checking my IMAP settings, but IMAP settings aren't accessible (that I know of) through the iPad mini settings. So I just re-established the network settings to no avail.
I can't help but think this is a Yahoo! email server issue, but Yahoo! doesn't mention that.
Someone please help!

Yahoo mail works on my Mac desktop & laptop, plus my iPad 2.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
 Cheers, Tom

Ipad mail wont receive new mail

I have an sbcglobal email address.
Last two days my iPad wont update my received emails when i open the mail program. i keep trying to manullly activate and download my emails and nothing happens...... My iphone on the other hand updates my emails every time i open the mail app.
My accounts on both devices are set up exactly the same way.
This problem just started effecting my ipad since two days ago... I did not mess with anything to cause it?
Anyone know whats going on?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this: Delete the account in Mail and then set it up again.
 Cheers, Tom

HT1296 my ipad mail is not going out and my games/answers do not sync back and forth

my ipad mail is not going out and my games and answers to not transfer back and forth with the person I play.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
 Cheers, Tom

IPad mail has stopped working - permanently loading

Hi When I click on my mail icon - although I can see there are many messages they won't load It just keeps saying loading
One minute it was working fine - then I went round friends and used their Internet and now it won't work
I haven't installed any new updates and everything else is working fine
Thanks Vicki

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
 Cheers, Tom

Ios7 iPad Mail App Using 2.3 GB???

My ios7 iPad mail app is using 2.3 GB despite deletion of all mail from all accounts. Why? How do I correct?
Many thanks,
Bill

Hi Rosesatt,
Welcome to the Apple Support Communities!
I know that situations like this can be very frustrating and you have already done a great job with troubleshooting already. One further step that I would recommend would be forcing the Mail application to close and then open it fresh. Please use the attached article as a guide.
Force an app to close in iOS
Have a great day,
Joe

My emails from my gmail account is taking forever to upload in my IPad mail app

My emails from my gmail account is not uploading in my IPad mail app. I can see I have new mail, but when I tap on it, it is not uploading at all.

Hello there, Siew Hwee.
The following Knowledge Base article offers up some great steps for troubleshooting the issue you're describing:
iOS: Gmail account will not connect to Gmail server
http://support.apple.com/kb/ts3058
Resolution
Check that your device is connected to the Internet by opening Safari and loading a webpage, such as google.com. If you cannot connect to the Internet, try the steps in this article.
If you have other email accounts on the device, check if those accounts can send and receive email.
If the issue is isolated only to the affected Gmail account, visit this website:https://www.google.com/accounts/DisplayUnlockCaptcha.
Complete the form to unlock the account.
If the issue persists, follow this Google support article.
Once the account has been unlocked, or the correct password entered, check that the issue is resolved. If not, remove the affected Gmail account from the device and add it to the device again: Settings > Mail, Contacts and Calendars > Add Account > Gmail.
Additional Information
If the issue persists after following the above steps and your Gmail account is checked by more than one device or computer, get more information about this issue.If the issue persists, consult Gmail's support site. These articles may help:
Problems downloading mail - Gmail Help
Problems sending mail - Gmail Help
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I couldn't send any email from iPad mail !!!!!

How to solve this issue?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say “Cannot Connect to Server”?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
Gmail Account Will Not Connect to Gmail Server
http://support.apple.com/kb/ts3058
How to Delete Email on the iPad
http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
How to Mass Delete Emails from iPhone and iPad Inbox (with video)
http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
How to delete ALL mail messages from iPhone/iPad in one step
http://www.conferencesthatwork.com/index.php/technology/2014/01/how-to-delete-al l-mail-messages-from-iphoneipad-in-one-step/
How to add, send and open iPad email attachments
http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
Importing a Contact List CSV to the iPad
http://techchannel.radioshack.com/importing-contact-list-csv-ipad-2235.html
iOS: ‘Mailbox Locked’, account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
How to delete an email account on your iPad
http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html
 Cheers, Tom

IPad Mail problem.

iPad Mail hasn't uploaded Yahoo Mail since 7:51 AM today. Anyone else have this issue today?

A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.
https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx
https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html
On the iPhone, tap Settings.
Tap Mail, Contacts, Calendars.
Tap your Yahoo account, then delete it.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Complete the Name, Address (email address), Password and Description fields.
Click Next.
Ensure IMAP is selected.
Enter the following incoming mail server information:
Incoming Mail (IMAP) Server - Requires SSL
Server: imap.mail.yahoo.com
Port: 993
Requires SSL: Yes
Hostname is mail.yahoo.com.
Username is your full email address
Password is the same password used to access webmail.
Enter the following outgoing mail server information:
Outgoing Mail (SMTP) Server - Requires SSL
Server: smtp.mail.yahoo.com
Port: 465 or 587
Requires SSL: Yes
Requires authentication: Yes
Username is your full email address
Password is the same password used to access webmail. It may have been entered for you.
Tap Next.
The iPhone will establish an SSL connection to your IMAP and SMTP servers.
That’s all!

My email accounts keep disappearing from my iPad mail app.

My email accounts keep randomly disappearing from my iPad mail app. The accounts are still there in settings but are not appearing in the app or sending and receiving mail.

Hi there Angelicorange,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W.

"Replace information on iPad" Mail accts next sync?

When I first set up my partner's iPad2, I used her mail acct info within my Mac login acct. In order to now get it to sync with the same Mail acct but from her Mac area, we need to do MacItunes>iPad>Info:Advanced:"Replace information on this iPad √Mail Accounts" ("iTunes will replace the selected information from this computer").
Now this could mean just the acct settings or all the mails too (ie. trash the ones on the iPad). I suspect the latter (and therefore will need to send all crucial mails across before I re-sync); can anyone confirm this?
She also has a GMail acct which only sits on the iPad. I guess this needs setting up within her Mac area too? Advice on the best order of these steps?
PS.(afterthought) I gather only IMAP (not POP) accts allow one to have folders in iPad Mail; does every ISP other mail in both or do I need to check with ours before we attempt this? Any threads to point me too.
Thx

Hi there Greg,
Welcome to Apple Support Communities.
It sounds like you want to always replace content on your iPhone 5S with content from Outlook on your PC, to do this you’ll just have to Reset the Sync History in iTunes as shown below.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
To reset sync history:
Open iTunes.
From the Edit menu, choose Preferences.
Click the Devices tab.
Click the Reset Sync History button.
If the issue continues and you know all of the data is on the computer:
Reset the Sync History again using the steps above.
Select the device in iTunes and click the Info tab.
Scroll down to the Advanced section, and under "Replace information on this iPhone/iPad/iPod touch" select Contacts or Calendars.
Click Apply.
Cheers,
-Jason

Using iPad mail program I have a draft of an email. I attempted to "cancel" and "delete draft" but it is still on my screen even after shutting down and restarting. How do I exit so that I can use other mail functions?

Using iPad mail program I have a draft of an email. I have attempted to "cancel" this and "delete draft" but the email stays on my screen. How can I exit this so that I can use other email functions?

Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

IPad mail troubleshooting

Similar Messages

Maybe you are looking for