Ipad Mini and Personal Hotspot Missing

Dear all....
I know there have been many many discussions re this in the past but I can't seem to find a solution anywhere. I have also spoken to EE (my 4G Carrier) and Apple but with no luck....
I have recently got a new iPad Mini 64Gb Wireless/Cellular device and no matter what I do I can't get the 'Personal Hotspot' to appear on the main setting menu. I have tried the following:-
Restored the iPad - about 10 times!
Spoken to EE - they say it is an Apple issue
Spoken to Apple - they say it is a Carrier issue
Cleared all Network settings - again about 15 times
Messed around with LTE settings.... and most other setting too...
Had the Carrier delete my account (settings) and reset
Had the carrier change my tariff and reset my iPad to recieve them
If this helps I also have no "Network" under "Settings>General" like i use to on my iPad 1
All I do have is "Settings>Mobile Data" and "Settings>Carrier" but neither have any Personal Hotspot setting below them.....
Finally I have confirmed with my carrier that my account is enabled for teathering / hotspot use and "it should work"
PLEASE HELP!!

Just signed up to a data tariff with T-Mobile, pretty much EE!! Was told that I needed to plug the ipad mini into itunes for it to update carrier settings. So far nothing.
Grrrr. The option was there eariler today when I had another carrier's SIM in the device.
WOuld really like to get an answer to this too!!!

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