Ipad mini. cant get passed apple logo
Hi everyone, Newbie here.
Have had my Ipad 13 months and it started to just switch itself off! It would restart but sometimes the picture would pixelate and the ipad freeze. Got online and went through various instructions to remedy including to upgrade to IOS8 - did try this but due to problem not sure if upgrade was successful.
Now, the ipad just cycles on/off up to the apple logo and no further and wont stay on long enough to us itunes to reset it. Have tried different usb ports, different computers and still no luck. Help! Will be so upset if it's a bin job......
Looks like this is the time to visit one of those wonderful Apple service centers and let them do their magic.
Similar Messages
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Ipad mini is stuck on Apple Logo, have shut down but still won't reboot
Ipad mini is stuck on Apple Logo. Have done a forced shut down, but when it starts up again its back to the apple logo - its not moving either
Hi Bonney Fam,
Thanks for contributing to the Apple Support Communities.
You mention that your iPad mini is stuck at the Apple logo after it shut down. If you haven't already, try resetting it again:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
If the iPad still doesn't start up past the Apple logo, try this method to reinstall iOS:
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
From:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
All the best,
Jeremy -
my ipad has been crashing. it will happen at random times with random apps. it will turn black, apple logo appears, then back to the home screen. i have reset it. ive sent it to apple and they couldnt reproduce the problem and they sent it back. it was fine then it happen twice this morning.
Make Sure iOS is updated to the latest version
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings -
I was given an ipad and cant get passed the activation id and the owner is not available
i cannot get the activation id from the previous owner
Sorry, but you can't use that iPad. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
(120587) -
I have an old ipod touch which won't go past the Apple logo, all it does is show me a loading symbol, but will go no further, i have tried restoring it and i have been successful. It connects and is recognised by my itunes and computer, but still after restoring it, it just won't get passed the logo..what can i do? what is the problem?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipad2 has suddenly decided not to connect to the internet either through Safari or email. My WiFi signal is strong and all other devices in my house are connecting ok. I have tried pressing the home and off buttons together to get the Apple Logo but this has not changed anything, still cannot connect. "Safari cannot open the page because your ipad is not connected to the internet"
I have done this and no difference
I have just realised what has caused the problem.
Yesterday I fitted an additional Homeplug with built in wireless N adapter ( I alreday have another type fitted from my main router position) The wireless system to my ipad is obviously "confused" . Having now removed the second homeplug and reset my ipad all is now ok -
I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?
You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear. -
iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...
iOS 7.02 update made my iPad stay frozen on the appl logo. What's more, a factory update in DFU mode won't work either, I get error code 3194 - any tips on what I should do? It is an iPad2 on iOS 5 something, the one just before Apple removed YouTube...
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Skydiver. After using separate apple ID's our two iPad minis still get things mixed up like Siri changes our names and some phone#'s
but I would like to be able to dowload content to the Ipad as well.
I'm afraid that you can't sync content to an iOS device via Home Sharing (you can only stream it to an iOS device via Home Sharing). -
I cant get my apple id i use for my ipad to work on my iphone help!
i cant get my apple id i use for my ipad to work on my iphone help!
I Have a ipad which i have had for about 6 months, i bought a iphone at the weekend and was setting it up and it wont accept my apple id.
I only set up the apple id when i got the ipad, dont know if this makes any differnt.
I am putting the correct password in. -
When I try to sync my Ipad Mini, I get an error message that says "sync session failed to start". Anyone ever deal with this?
Quit iTunes, restart your computer, restart your iPad and try again. If it doesn't work with a restart of the iPad, try a reset of the iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I have purchased a iPad mini online from the Apple store. Since day one I had 2 issues with it. First is that the battery life doesn't last more than 5-6h active usage, and the second one is with the wi-fi. It works properly but after I leave it for a while in sleep mode and try to reuse it, it doesn't want to open a web page or app store or mail (anything connected with the internet search) but it shows that is properly connected with my home network. So I have to turn off the wi-fi connection and turn it on again so it start to work properly. After couple off days this becomed very annoying so I contacted the support via phone and they gave me instructions for return it and that I'll receive a new one without aditional fee. I get the second device in the predicted time but again I have the same issues with the wi-fi and battery life. I will be pleased if someone from the Apple expert team explaine to me what should I do, because I dont find it for normal what is happening. On the Apple official site under the specifications for iPad mini it says that the battery lasts for at least 10h and the wi-fi problem isn't mentioned anywhere. Thanks in advance.
This is a user to user forum. No one here is an employee or representative of Apple.
If you want someone from Apple to explain what you should do make an appointment at an Apple store if there is one near you and take your iPad there and talk to Apple. If no Apple store is close enough then call Apple to find out what your alternatives are. There is a Contact Info link at the bottom of every page in this forum. -
I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?
Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
I haven't been able to find any answers that solve my problem. My Ipad will not leave the Apple logo. I hold both buttons and the screen goes black and then the Apple logo immediately pops back up. I can't get the red slider screen at all. No matter how many times I hold down both buttons the screen goes black and then the Apple logo pops right back on.
Before you do anything else, try charging via a wall outlet for a while, since its off. Then try turning it back on.
When you put the device into recovery mode it allows you to restore the device when no other options work. You do risk losing everything currently strored on the ipad itself. Hopefully you've performed regular backups either via itunes, icloud or both. Evern if you have synced content to either of those, you may not lose everything. All previous purchases have been saved in the itunes and app stores, so you can dowload them again.
while the ipad is off, press and hold the home button and plug the usb cord into the ipad. You should see a message pop up on the itunes window on your compoter screen that state it has discoverd an ipad in recovery mode.
You should now be able to restore -
When I go for restrictions my iPad mini want my pass code I fill it's recurarment it's say wrong please help me what I do....?
Hey there Ajjusingh,
It sounds like the passcode you are entering for your Restrictions is not working for you. According to the following article you will need to perform a factory restore to reset that passcode:
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/ht4213
Note: If you lose or forget a restriction passcode, you will need to perform a factory restore to remove it.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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