Ipad mini crashes, goes black, apple logo comes up then back to the home screen. it happens at random times with random apps

my ipad has been crashing. it will happen at random times with random apps. it will turn black, apple logo appears, then back to the home screen. i have reset it. ive sent it to apple and they couldnt reproduce the problem and they sent it back. it was fine then it happen twice this morning.

Make Sure iOS is updated to the latest version
Reboot the device by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings

Similar Messages

  • My screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    my screen is completely white, i've tried holding lock and home buttons as seen on you tube something called 'white screen of death' its goes black (think it switches off) then back to the white screen need help fast please!

    If you have not done a factory reset on the device, I recommend doing a complete  factory reset.  
    Factory Reset  - Warning this will reset device back to original factory settings.
    This method will not erase any MDN/MIN information
    Turn off the phone 
    Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen 
    Display will show: 
    Reboot system Now 
    Apply sdcard:update.zip 
    Wipe Data/Factory Reset 
    Wipe Cache Partition
    Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device. 
    Display shows "All user data will be wiped out", press VOLUME Up to continue or VOLUME Down to exit. 
    Press Volume Up 
    Press Home to select "Reset System Now" - device will reboot
    If the problem persist I recommend having a store technician take a look at the device.
    Copy and paste the link below into your browser's address bar for the store locator.  
    http://www.verizonwireless.com/b2c/storelocator/index.jsp

  • My iPhone 3G phone button no longer works. If I push it I get a black screen for a few seconds then back to the home screen. Everything else is ok. Any ideas how to fix this?

    The phone button on my iPhone 3G no longer works. Everything else on the iPhone works fine. I can receive incoming calls. I can make calls directly from Contacts. But if I press the phone button I get a blank white screen for a few seconds then it goes back to the home screen. I've tried the hard reset and also restoring orignall settings via iTunes but keep getting the same problem. Does anyone know how to fix this?
    Thank you, Neil.

    Thanks for the advice but I've tried resetting network settings and also the reset by pressing home and sleep buttons until getting the Apple logo. Still have the same problem. To be clear (because I mistakenly typed black instead of blank in the title to this thread): If I press the phone button I get a BLANK WHITE screen for a few seconds then it goes back to the home screen. I doubt it's the SIM card as I can receive calls and make them directly from contacts. What I can't do is view my favourite numbers or missed calls or access my voicemail, i.e. all the things you get to via pressing the phone button.

  • Why does my ipad kick me back to the home screen when I try to play an imbedded video from a forum?

    While on a forum and trying to play an imbedded video, my ipad often kicks me back to the home screen.  Happening ,or often since the latest upgrade.  Any ideas?

    reset all settings
    settings-general-reset-reset all settings
    now reconnect to wifi
    settings- wifi- click network name- enter password - join
    if issue persists back up and restore as new via iTunes
    Peace, Clyde

  • None responsive ipod apple logo comes on then screen goes black

    Ive not used ipod for a while .Now it wont charge apple logo comes on then screen goes black

    After connecting to a charging source for hours try:
    iOS: Not responding or does not turn on

  • When using my ipad air it keeps coming off the page I'm on or app and going back to the home screen. Also when using my ipad the screen will go white with a black apple icon in the middle for about 20 seconds then it makes a ping

    When using my ipad air it keeps coming off the page I'm on or app I am using and going back to the home screen. Also when using my ipad the screen will go white with a black apple icon in the middle for about 20 seconds then it makes a ping sound and goes to the home screen. Could anyone help please. Thank you :-)

    Read here:
    http://help.apple.com/ipad/8/#/iPad9a245e3e

  • Ipad mini is stuck on Apple Logo, have shut down but still won't reboot

    Ipad mini is stuck on Apple Logo.  Have done a forced shut down, but when it starts up again its back to the apple logo - its not moving either

    Hi Bonney Fam,
    Thanks for contributing to the Apple Support Communities.
    You mention that your iPad mini is stuck at the Apple logo after it shut down. If you haven't already, try resetting it again:
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    From:
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    If the iPad still doesn't start up past the Apple logo, try this method to reinstall iOS:
    If your device gets stuck during startup
    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    From:
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    All the best,
    Jeremy

  • Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though.  I've reset the Apple TV and the modem. No change. help?

    Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though.  I've reset the Apple TV and the modem. No change. Any ideas what the problem is?

    Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
              http://support.apple.com/kb/TS4526

  • HT3576 When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??

    When I pull the notification screen down after about 5 seconds the screen goes black and then the apple appears for about 30 seconds and then returns to the home screen, this is an iPhone 4 running ios7 , any ideas??

    One problem though, the top button on my phone is jammed so i cant power off the phone, anyway of resetting the phone without using the top button ?

  • Why does the apple logo come on then my ipod turns off

    why does the apple logo come on then my ipod switches of when im trying to turn it on

    That sometimes happen if:
    > The battery is low
    > the device need a reset : Do this by holding down the "sleep" button witht the "home" button

  • I had my iphone 3GS  and then upgraded to 6.1.3. Now the phone is in a loop and reboots everytime the Apple logo comes up. I held teh home power and connected to itunes to retore, but it won't restore. any ideas?

    I had my iphone 3GS  and then upgraded to 6.1.3. Now the phone is in a loop and reboots everytime the Apple logo comes up. I held teh home power and connected to itunes to retore, but it won't restore. any ideas?

    Hey harikrishnandhk,
    Thanks for the question. I understand you are having issue with your iPhone 3GS. You are definitely taking the correct steps, as you'll want to restore the iPhone in recovery mode. For information on doing so, see this article:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Thanks,
    Matt M.

  • When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen

    When I try to activate an app that was purchased on my IPad it goes to that app's screen that immidately goes back to the Home screen. What can I do to fix it?

    These are the general things that you can try to get your apps to work again. But the first thing you can try is to download any free app - that seems to reset something. See if your apps will work after that.  If not try these things listed.
    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Close all apps. Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    If none of these things work, you may have to delete the app and install it again. To delete the app, tap and hold down on the app icon until it wiggles. Then tap the X that appears on the icon to delete it. Restart your iPad as described above and download the app again.

  • TS3274 Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

    Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?

    Hi Fayed11,
    Welcome to Apple Support Communities.
    You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/ts1702
    Have a great day,
    Jeremy

  • TS2634 Why does my apple iPod touch just automatically stop playing songs and it also when I am doing a google search just goes back to the home screen

    My iPod touch just stops playing songs automatically.
    When doing a google search it sometimes times goes back to the home screen.
    Also it sometimes takes several goes before it will accept the charger!
    Would appreciate any help, thanks

    - The charging issue could be due to a poor connection or a problem with the iPod. Try another cable first
    - Try the following, it is mainly for the not playing and other problems:
    Reset. Nothing is lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod
    If still problem time for an appointment at the Genius Bar of an Apple store.

  • My safari keeps crashing and going back to the home screen

    My safari keeps crashing, shutting down and going back to the home screen. Any help would be appreciated.
    Many thanks.

    My safari keeps crashing, shutting down and going back to the home screen. Any help would be appreciated.
    Many thanks.

Maybe you are looking for

  • PGI control in Proforma Invoice creation

    Hello, With standard copy control from Replenishment delivery(NL) to Proforma invoice system allows to do Proforma invoice without doing PGI, but to allow the creation of proforma invoice only after PGI what routine needs to maintain? I tried 034 at

  • HP Color LaserJet 2550ln printer displaying error massage

    I was trying to print a page of tickets (6) containing graphics, but my hp color laserjet 2550ln printer printed a page with the following message: ERROR: limitcheck OFFENDING COMMAND:  showpage STACK: (r) ( Sys / Start )  ( Sys / Start ) 

  • Link b/w item category and material group

    Hi All,    Is there any link between item category and material group. Regards Pavan

  • Installing Windows 7 on the Yoga

    My office had me pick out a laptop for work so I picked the Yoga.  Unfortunately due to licenses, they had to install Windows 7 (of which I was unaware).  Now I can't connect to WiFi because there is no network driver.  I googled the issue but can't

  • Shopping basket / checkout

    I have designed and produced my website in iWeb and need to add a shopping basket and checkout. Can anyone help me or aim me to where I need to go to get guidance / assistance.