IPad mini not having FaceTime

Somehow there wasn't a FaceTime app on my brothers iPad mini...Could someone help? The app wasn't even on the home screen and I didn't even find it in the App Store. Thank you and merry christmas

Where are you located? iPads sold in the UAE do not have FaceTime. 
 Cheers, Tom

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    Hey there BeakyGB,
    Thank you for using Apple Support Communities!
    Great troubleshooting done so far. I would next try this article named:
    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    Cheers,
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