IPad mini Uses wrong Apple ID to update apps
Asks for password for another account. Have updated account settings, logged out and logged back in
It is asking for the password for the account that was originally used to purchase the App. Apps are tied to the purchase account and can't be transferred between accounts.
If you wish to eliminate this then delete the App and repurchase it under your correct Apple ID.
Similar Messages
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Wrong Apple ID when Updating App in App Store
When I try to update some apps on my iPhone through the App Store, it's requesting the password for the wrong apple ID. The apple ID it is requesting the password for belongs to a family remember.
I tried the following suggested solution:
1) Logout of App Store & iTunes
2) Delete the app that is requesting credential for the wrong apple id when updating
3) Go to App Store and reinstall the app using the correct apple ID
This solution only works temporarily. When in the future if the app has an update again, it's requesting the wrong apple id again.
I think one possible issue could be that I am syncing the iPhone to the same computer that of my family member.
*Please note, do NOT ask me to sync to another computer. This is not possible .All iOS devices in my family are manged, backed up, and sync on one computer.
*My iPhone is iPhone 4S running iOS 7
*Other iOS devices are iOS 8You'e got a mess on your hands. Let's see if this helps.
First, that app, and possibly others that you might not have noticed, were downloaded with a different Apple ID that the rest of your apps. Of course, apps and other content are forever tied to the apple ID used to purchase or download them. You didn't say where you are deleting the app, but it sounds like you're doing so on the device, but not on the computer. If that's the case, when you sync with the computer, you may be replacing the app on the device with the other from a different Apple ID.
I would suggest deleting the app completely from ALL devices, including the computer. Be sure you are logged in with the Apple ID used to download all the other apps and get it again from the App store through iTunes on your computer. Then sync it back to all devices that use it.
In general, this can now mostly be avoided if all your devices run iOS 8. Read about Family Sharing: http://www.apple.com/ios/whats-new/family-sharing/ -
Wrong Apple ID when updating apps.
I have a MacBook Pro that was purchased back in 2009. I recently had some issues with it, but had it taken in and the problems resolved. I noticed, though, that when I wanted to update some apps from the App Store, that the wrong Apple ID was automatically signed in, prompting me to fill in the password. I have only ever used my Apple ID, but the one that keeps popping up with App Store is one I never even heard of, one I have never used before. Is there anyway to change the Apple ID? I have feeling the email belongs to someone from the Apple Store where I got it fixed. (The email that pops up on the prompt is light colored gray and whenever I try to click on the Apple ID to delete it, it won't let me.) Below is a screenshot of the prompt I am referring to.
Delete those applications and then download them from your Apple ID.
(106617) -
IPhone tries to use old Apple ID to update apps
While updating Apps on iPhone 6 it asks for an Apple ID password that is no longer in use. How do I get it to use my current Apple ID?
Delete and redownload those applications. The old Apple ID is stored inside them.
(120373) -
IPad 2 asks for wrong apple ID when updating apps.
My Dad let a friend borrow my iPad for a couple days. A few days later I tried to update my apps, but it was asking for my dad's friend's email password. I don't know what he did but every single app that needs to update is now under his apple ID. (even the ones downloaded under my account) When I check what account the apps were downloaded from they say my email, but when I try to update it, I'm asked for his password. It's really fusturating, and I've seen a few discussions with this problem but It doesn't help.
I've already tried to sign out of iTunes and back in but it didn't work
Restarting the iPad did nothing either.
I'm using an iPad 2 with iOS 5.1.1
If someone could help me I would greatly appreciate it.You're right... I don't understand and it is Weird... Because...
Any App or Download Obtained with a Particular Apple ID is Tied to that Apple ID.
Try this...
Close All Open Apps... Sign Out of the Account... > Settings > Store > Apple ID = Sign Out.
Perform a Reset and try again.
Reset... No Data or Settings will be lost...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Iphone using wrong apple id for updates
This has been working in the past but today it is not. I have updated to iOS software 7.1 (11D167) but I don't know if that caused this problem. I only know that I have successfully installed software updates in the past but when I tried today I could not.
I have 5 apps showing as needing updates. They are Bing Search, Lose It!, Yellow Pages and Ancestry. When I try to update all or even each one individually, it prompts me to sign in to iTunes Store and asks for the apple ID password and shows my apple id. What is showing is a very old ID and not my full email address. When I put my apple ID password in it does not recognize it.
I then decided to try and install a new app and see if the app store would have the correct apple ID. When I selected to install the new app, it prompted me for my apple ID password and had the correct apple ID (my full email address showing). I entered my apple ID and the install proceeded successfully.
I saw on another post that there might be old apple IDs in settings for messages, itunes store, etc. so I checked those settings and all of them have my correct full email address for the apple ID.
What's mostly frustrating is that these apps were free to start with so why do I have to enter in a password at all for the updates?
Does anyone know why my phone has reverted to an old apple ID for app updates only, and why now when it was working before? Is there a way I can get apple to destroy any reference to my old unused (and now unacceptable format) apple ID so that it won't pop up to haunt me again?
Thanks for any guidance...Delete the apps from the phone and re-download or re-purchase them with the ID you intend to use.
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Wrong apple ID when updating apps on iphone 4s
I just got a replacement iphone 4s which I then updated to the new ios 7. Now I have several apps that need to be updated but it keeps asking for my password to an old apple id. I have no way of accessing the old id through email and my new id is signed in on both my computer as well as my iphone under the itunes store and icloud. I have tried signing in and out with no sucess and I have rebooted my phone. Not sure what to do next.
All apps are forever tied to the ID used to obtain them & can only be updated using that ID. If you can no longer use that ID to update them, then you'll have to delete them, then purchase them again using your new ID.
You could also contact iTunes support, explain the situation & request they add these apps to the download queue of your new ID. -
Use different Apple ID to update apps?
My apple ID is an old email address from an internet service provider that no longer exists. I have no way to check the verification email they want to send. I have created a new appple id using my new email address. How can i get my iphone 3gs to verify through the new apple id? any help would be greatly appreciated! I have changed the >Store settings to the new ID, but it still asks for the old one.
You can't.
All 3rd party apps - all paid and free apps include DRM protection which is tied to the iTunes account that was used to download the apps. Doesn't matter if you no longer use that email account or address any more - you just need to know the password for the iTunes account associated with that email address which can be different from the password for the email account. I believe you can add a different email address for correpsondence with an existing iTunes account without having to create a new iTunes account. -
My iPad mini won't allow me to update any apps that need it. How do I fix this?
My iPad mini will not allow my to update apps when needed. Can you help me correct this?
Couple things to try:
check restrictions settings>General>restrictions. Make sure installing apps is not restricted, also verify age restrictions are not set below what the app shows
reset iPad: hold home and power buttons down simultaneously for 15-20 seconds until the apple logo appears, try updating again.
if still fails, you could try restarting your router but that is a long shot. -
Have personal Apple ID account which allows me to download apple apps but when I go to update the apps Apple ID pops up thats not mine and cannot log in to update apps. Brand new IPAD never any other user
Is the AppleID listed in Settings --> Store and Settings --> iCloud the same?
If it is a totally different ID and not a slight variation of yours, I would definitely take it back to the store. You may have bought a returned item that had been setup previously. -
I bought and use iPad in Hong Kong, but I cannot update apps because the apple store asked me to change to Hong Kong, how to make the change (correction)?
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the country/region where you are located; re-select country/region even if it is correct
9. Tap "Done".
Note: If the change doesn't take effect, sign out of account and sign in again. -
I have an iPad 2 and used old Apple ID for iBook app; now it wants to upgrade iBook but it is "stuck" on my old ID, yet I already created a new ID but it won't let me update the App. I have everything backed up on my MacBook so if I delete iBooks on my iPad and retrieve the App under my new ID and then sync with my MacBook, will I still have all of the books, etc.?
Your purchases are tied to your Apple ID. If you bought all of the books with the old ID then AFAIK you will have to continue to use that ID in order to continue to sync those books to the iPad.
You have to update the app with the old ID so I don't see how you could keep the books with the new ID. Maybe I am wrong about this, but someone else will chime in I'm sure and correct me if I am wrong. -
Ipad mini cycles from apple logo to start screen and wont stop
Ipad mini cycles from apple logo to start screen and wont stop. Will not shutdown. Cycles every 5-8 seconds. Thanks!
I'm having the same problem. Since it's the same problem, I thought I'd pigtail on this thread, rather than clutter up the forum with a duplicate. I can start a new thread if this is not appropriate.
I have tried a reset, using the sleep/wake and home buttons, with no success. I have also restored to factory settings, then restored to backup. It's still rebooting itself.
iPad Mini wifi (not Retina). iOS 7.1.1.
This problem started today. I updated to 7.1.1 soon after the update was released. -
a friend of mine uses mi apple id. he's getting same imessages beeing sent to me. how can i remove his device from my account
Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htmhttp://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.htmlhttp://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetimehttp://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
Cheers, Tom -
I can't get anything to print from my ipad mini since I did the software update. It recognizes the printer, but nothing happens when I tap print. Can anyone help with this situation? Thanks!
Hi Justinescc,
The bottom of this article contains some steps you can try if you're unable to AirPrint:
AirPrint Basics
http://support.apple.com/kb/HT4356
Cheers,
- Ari
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