Ipad mini won't connect to cellular data - fully

Got ipad mini for Xmas.  Finally got round to getting EE SIM.  Shows as being active with signal, but cannot connect to internet.  Took SIM back to Carphone Warehouse (where SIM came from) and they thought it was the APN settings but checked and it wasn't.  They then put the Sim into a phone and it worked fine.
They suggested that the ipad was blocked which happens when it's been stolen.  It hasn't.  I have my husbands receipt. 
Have subsequently tried everything listed in these discussion pages and on Apple help pages including reset, on and off etc but it still isn't working.  Have rung John Lewis (where ipad was purchased) and they have said to take it in to them.  Thought I'd try here first as they indicated that it may have to be sent away.
Have ipad 2 with EE SIM working fine, but too much demand in our house for ipad to be without my new one!
Please help.

Thanks.  Have tried switching to 3G already.  Think I have turned on and off just about everything I can.
Have also tried to get cellular to work in a number of different areas (not just at home) including the shop where they got SIM to work in a HTc phone.  I don't have an adapter but since the SIM worked ok in another appliance, I'm assuming that it's not worth me trying that?
When you put the SIM in, it's meant to automatically go to registration page for EE. I don't recall it doing that which is odd but it does come up as 'EE' with a good signal in the top left of ipad.
Any other ideas gratefully received before I make trip to John Lewis.
Many thanks for your suggestions so far.

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    ~~~~~~~~~~~~~~~
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