Ipad music not syncing

I wanted to give you all a heads up....
I purchases a new iPad mini.  At the store the Apple Rep had it sync to my iPhone.  All was fine until I noticed that there was not any music on the iPad.  At home I synced the iPad to my computer to get the music moved over.  The music would not appear on the iPad.
After several hours on the phone with 2 different support reps, I finally decided to make a genius bar appointment and visit the nearest Apple Store.  The reps on the phone were very helpful and had done everything possible to make the music move ovet to the iPad, but it would not work.
At the genius bar, it was amazing.  I described the problem and the Rep said "I believe you, this just happened before my eyes a few hours ago". 
The fix is to reset the iPad as a new device.  Do not sync it to an iCloud backup or any other backup.  Set it up as a new iPad and then connect to your computer to sync as new.
It worked perfectly.
This has (I hope) been reported to Apple as a bug or a work around for others that this happens to. The Reps in the stores have different experiences than the reps on the phone.  Apple has been fantastic with their customer service.
CL

Thanks for the suggestion.
I have checked one playlist.
I have tried I checking the box but it didn't make any difference.
It is obviously trying to sync them because the correct lists appears to go across but then never arrived. It is greyed out under when the playlist is listed under the device in itunes and there's nothing on the iPad.

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